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Publications

Publications

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Filter Results: (308) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (308)
    • News  (80)
    • Research  (191)
    • Multimedia  (4)
  • Faculty Publications  (50)

Show Results For

  • All HBS Web  (308)
    • News  (80)
    • Research  (191)
    • Multimedia  (4)
  • Faculty Publications  (50)
← Page 6 of 308 Results →
  • Program

Transforming Customer Experiences

understanding of how to serve your customer base Develop a customer experience strategy Respond nimbly to market shifts and emerging competition Ensure consistent, high-quality service delivery Improve the culture of service execution in your organization Create an... View Details
  • 05 Dec 2017
  • First Look

First Look at New Research and Ideas, December 5, 2017

forthcoming New York: Dey Street Books Rebel Talent: Why It Pays to Break the Rules at Work and Life By: Gino, F. Abstract—The world’s best chef. An airline captain who brought his flight to safety in a daring water landing. A magician... View Details
Keywords: Sean Silverthorne
  • 12 Feb 2019
  • First Look

New Research and Ideas, February 12, 2019

technology and develop a framework for understanding how software-driven medical devices differ from traditional medical devices. We identify opportunities and challenges for regulators and innovators in three main areas: (1) software development processes, (2) product... View Details
Keywords: Dina Gerdeman
  • June 24, 2020
  • Article

Wolfgang Puck on Leading His Restaurants Through the Pandemic

By: Boris Groysberg
Chef Wolfgang Puck shares his experience leading his restaurants and other businesses through the pandemic crisis. He explains how his company has pivoted to find new sources of revenue and how he has become a vocal advocate for the restaurant industry. He also... View Details
Keywords: Coronavirus Pandemic; Restaurants; Restaurant Industry; Reopening; Health Pandemics; Crisis Management; Organizational Change and Adaptation; Safety
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Groysberg, Boris. "Wolfgang Puck on Leading His Restaurants Through the Pandemic." Harvard Business Review (website) (June 24, 2020).
  • 17 Dec 2012
  • Research & Ideas

Teaming in the Twenty-First Century

back to no small degree to people's reluctance to speak up with concerns about models and products that were likely to fail." It's up to leaders, she says, to foster the climate of psychological safety required to overcome that... View Details
Keywords: by Maggie Starvish
  • 05 Sep 2023
  • Book

Thriving After Failing: How to Turn Your Setbacks Into Triumphs

economy, managers need to send the message that they support employees even when they make mistakes, she says. “Each and every one of us is a fallible human being. That’s not a choice or a judgment, that’s just a fact,” Edmondson says.... View Details
Keywords: by Michael Blanding
  • Program

Compensation Committees

Corporate Director Certificate. Learn More Key Benefits This executive compensation training program will enable you and your committee to contribute more effectively to long-term performance, corporate profitability, and employee... View Details
  • 14 Feb 2022
  • Research & Ideas

Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age

let go In today’s world, vision and strategy are still essential, but the ability to orchestrate collective action—co-creation instead of top-down direction—has never been more important. To this end, leading in the digital era is an exercise in trust, executives said.... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards; Technology
  • 07 Feb 2022
  • Research & Ideas

Digital Transformation: A New Roadmap for Success

the emotional side of digital transformation Digital transformation can be bewildering and exhausting for leaders and employees alike. Emerging digital technologies are disrupting everything from supply chains and manufacturing to selling... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • 31 Oct 2018
  • What Do You Think?

What is the Function of Fear in Leadership?

further estimated that by moving the ratio to six in 10, organizations could realize a 27 percent reduction in turnover, a 40 percent reduction in safety incidents, and a 12 percent increase in productivity. "A fearless workplace is one... View Details
Keywords: by James Heskett
  • Web

Blavatnik Fellowship in Life Science Entrepreneurship - Health Care

significantly enhanced safety and efficacy. We're initially targeting neuropsychiatric diseases characterized by aberrant PPIs of epigenetic protein complexes. Oliver's background includes six years at Ginkgo Bioworks, where he led pharma... View Details
  • 17 Apr 2022
  • Book

How to Avoid the 'Ethical Slide' That Leads Companies Astray

opportunity, motivation, and rationalization, and typically can be seen through measures of at least five types of misconduct: abuse, lying to employees, discrimination, health and safety violations, and stealing. Worldwide, 20 percent of... View Details
Keywords: by Lane Lambert
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

suppliers to curate subscription boxes of artisanal food sold online. Why employees don’t want to return Barriers to rebuilding restaurant staffing begin with ensuring the safety of restaurant workers,... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • Web

Student Research - Doctoral

Contagion By: Emma Frank, Kai Krautter , Wen Wu and Jon M. Jachimowicz Prior research suggests that employees benefit from highly passionate teammates because passion spreads easily from one employee to the... View Details
  • Web

Healthy Outcomes - Managing the Future of Work

increase Matt Parke 16 Jan 2019 | Working Nation New Research Reveals Caregiving for Elders Impacts Employee Performance 16 Jan 2019 | Senior Safety Reviews New Hampshire, Vermont Governors Pitch Two-State,... View Details
  • Web

Technology & Innovation - Faculty & Research

access pushes decisions down, as it allows for superior decentralized decision making without an undue cognitive burden on those lower in the hierarchy. Better communication pushes decisions up, as it allows employees to rely on those... View Details
  • Web

The Caring Company

caregiving burdens increase Matt Parke 16 Jan 2019 | Working Nation New Research Reveals Caregiving for Elders Impacts Employee Performance 16 Jan 2019 | Senior Safety Reviews New Hampshire, Vermont... View Details
  • 24 Oct 2018
  • Sharpening Your Skills

Startup or Established Company? Which Is Best for You?

fit. “At our first startup after a series of roles at large enterprise software companies, we tried to force a big company perspective on how we did employee feedback and reviews. We were too structured with this initially and quickly cut... View Details
Keywords: by Julia B. Austin
  • 23 Oct 2000
  • Research & Ideas

The Strategy-Focused Organization

compensation systems linked to the scorecard and revising the planning and budgeting processes to support the strategy. They also reinforced the strategy and the scorecard at every opportunity, especially in their face-to-face meetings with View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • Web

Leadership - Faculty & Research

a volatile environment, Masuda and Daini's hundreds of employees responded to each unexpected event in turn. Luck played a part, but so did smart leadership and sensemaking. Until the last reactor went into cold shutdown, Masuda's team... View Details
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