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  • November 2022
  • Case

Arcos Dorados’ Quest for the Digitalization of Last-Mile Delivery in Colombia

By: Jorge Tamayo, Jenyfeer Martinez Buitrago and Mariana Cal
In 2018, Francisco Staton, Managing Director of Arcos Dorados in Colombia had to decide on the company’s strategy to expand its food ordering and delivery business in the country. Arcos Dorados stood as McDonald’s largest independent franchisee, and Colombia was one of... View Details
Keywords: Digital Transformation; Delivery; McDonald's; Latin America; Quick Serve Restaurants; QSR; Transformation; Decision Making; Decision Choices and Conditions; Global Strategy; Technological Innovation; Growth and Development Strategy; Agreements and Arrangements; Negotiation Tactics; Logistics; Service Delivery; Organizational Culture; Performance Improvement; Partners and Partnerships; Strategy; Food and Beverage Industry; Latin America; South America; Colombia
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  • 27 Mar 2012
  • First Look

First Look: March 27

it and demonstrates why the easy short-term choice is often the most perilous in the long-term. The Founder's Dilemmas draws on the inside stories of founders like Evan Williams of Twitter and Tim Westergren of Pandora, while mining... View Details
Keywords: Carmen Nobel
  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

2000 and 2004, India's economy grew by 6.35%. Focuses on the states of Punjab and Kerala, which emphasized sharply different development strategies. The states had to decide whether to focus their investment efforts on physical capital or... View Details
Keywords: Martha Lagace
  • 02 Sep 2014
  • First Look

First Look: September 2

Publisher's link: http://hbr.org/2014/09/contextual-intelligence/ar/1 September 2014 The Interdisciplinary Science of Consumption Appetite, Consumption, and Choice in the Human Brain By: Knutson, Brian, and Uma R. Karmarkar... View Details
Keywords: Sean Silverthorne
  • 17 Aug 2020
  • Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

that show when people focus on only positive thoughts about the future, “they literally trick their minds into thinking they have already succeeded and, so, do not need actual efforts to attain something perceived as already acquired.... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • 06 Feb 2007
  • First Look

First Look: February 6, 2007

attracted criticism for its purely empirical approach, its failure to make consistently accurate predictions, and its pursuit of commercial objectives in a university setting. Harvard's efforts to build a forecasting service are an early... View Details
Keywords: Martha Lagace
  • September 2012 (Revised August 2015)
  • Case

Shanghai Pharmaceuticals

By: Regina E. Herzlinger and Natalie Kindred
Shanghai Pharmaceuticals (SPH), a vertically integrated Chinese pharmaceutical conglomerate, was considering its strategic options in the context of a rapidly evolving industry, policy, and economic environment. The company—essentially a collection of subsidiaries... View Details
Keywords: Business Subsidiaries; Business Conglomerates; Vertical Integration; Decision Choices and Conditions; Mergers and Acquisitions; Consolidation; Health Care and Treatment; Global Strategy; State Ownership; Pharmaceutical Industry; Health Industry; Shanghai; United States; Europe
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  • 17 Jan 2024
  • HBS Case

Psychological Pricing Tactics to Fight the Inflation Blues

considered especially effective today—as well as those that are losing luster. Tiered pricing guides consumers to make the ‘right’ choice An increasing number of firms are starting to use tiered pricing, a strategy that provides customers... View Details
Keywords: by Jay Fitzgerald; Consumer Products; Retail
  • 14 Jul 2008
  • Research & Ideas

HBS Cases: Reforming New Orleans Schools After Katrina

schools are public schools of choice that operate outside the governance and policies of their local school districts. In nearly all states, charter schools must be open to all students, just like traditional public schools. Families... View Details
Keywords: by Sarah Jane Gilbert; Education
  • 26 Nov 2007
  • Research & Ideas

Best Practices of Global Innovators

a recent setback, Boeing lashed together the efforts of 50 partners in 130 locations working together over 4 years. These firms aren't just manufacturing partners—they actually design the components they make. "In our view, Boeing's... View Details
Keywords: by Sean Silverthorne
  • 06 Nov 2012
  • First Look

First Look: November 6

entrepreneurs. The results are consistent with intra-section learning, where the close ties between section-mates lead to insights about the merits of business plans. Corporate Ownership Structure and the Choice Between Bank Debt and... View Details
Keywords: Sean Silverthorne
  • 26 Aug 2002
  • Research & Ideas

High-Stakes Decision Making: The Lessons of Mount Everest

evaluation. Flawed ideas remain unchallenged, and creative alternatives are not generated. On the other hand, when leaders arrive at a final decision, they need everyone to accept the outcome and support its implementation. They cannot allow continued dissension to... View Details
Keywords: by Michael A. Roberto
  • July 2022
  • Case

Operation Overlord

By: Boris Groysberg, Greg Goullet, Katherine Connolly Baden and Sarah L. Abbott
On June 6, 1944, nearly 5,000 ships, 11,000 planes, and 160,000 infantrymen under an Allied joint-command of American, British, and Canadian leaders were sent across the English Channel, with hopes of re-establishing a foothold in Nazi-occupied France. Known as D-Day,... View Details
Keywords: Execution; Data Analytics; Leadership; Planning; Operations; Crisis Management; War; Organizational Structure; Decision Choices and Conditions; Information Management; France; England
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  • 27 Aug 2013
  • First Look

First Look: August 27

simplifies the retirement savings plan participation decision. Individuals received an opportunity to enroll in a retirement savings plan at a pre-selected contribution rate and asset allocation, allowing them to collapse a multidimensional problem into a binary View Details
Keywords: Sean Silverthorne
  • 15 Dec 2009
  • First Look

First Look: Dec. 15, 2009

Massachusetts General Hospital's efforts to restructure quality and safety to illustrate the value of beginning with a focus on organizational culture, using a systematic process of engaging clinical leadership, developing an... View Details
Keywords: Martha Lagace
  • 02 Mar 2007
  • What Do You Think?

What Is the Government’s Role in US Health Care?

argued that "Containing costs will come at the expense of something technological advances, profit, access to certain services, and patient choice are likely candidates ." One line of thinking would make both talent and drugs more... View Details
Keywords: by Jim Heskett; Health
  • January 1999 (Revised July 2003)
  • Case

Shady Trail

By: Arthur I Segel
Holt Lunsford was intrigued by the packet of papers that lay in front of him. The papers comprised a brochure that Lonestar Bank had put together in an effort to sell the Shady Trail Distribution Center in Dallas, Texas. Shady Hill was a five-year-old,... View Details
Keywords: Investment; Acquisition; Buildings and Facilities; Property; Partners and Partnerships; Decision Choices and Conditions; Distribution Industry; Real Estate Industry; Texas
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  • 14 Jun 2016
  • First Look

June 14, 2016

Pontet-Canet's style, and whether the institutions of Bordeaux were helping Pontet-Canet or holding it back. Consequently, Tesseron wondered how to best align his choices along these dimensions and secure Pontet-Canet's prosperity in the... View Details
Keywords: Sean Silverthorne
  • 12 Apr 2011
  • First Look

First Look: April 12

monitoring efforts as well as the syndication process. Working Papers The Consequences of Mandatory Corporate Sustainability Reporting Authors: Ioannis Ioannou and George Serafeim Abstract : We examine the effect of mandatory... View Details
Keywords: Sean Silverthorne
  • 31 Aug 2021
  • Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

shantytowns. But in an effort to grow her organization and help more people, she eventually began courting private donors, public authorities, and the general public. By 2016, her nonprofit had helped 70,000 people. As her own position of... View Details
Keywords: by Jay Fitzgerald

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