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    • All HBS Web  (267)
      • Faculty Publications  (124)

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      • May 2016 (Revised August 2022)
      • Case

      RegionFly: Cutting Costs in the Airline Industry

      By: Susanna Gallani and Eva Labro
      RegionFly is a small, private airline specializing in ultra-premium services. Founded shortly after the "Golden Age of airline travel," RegionFly's financial performance had been strong for several decades. More recently, however, the results have taken a downward... View Details
      Keywords: Recession; Downsizing; Profitability; Cost Management; Profit; Luxury; Competitive Strategy; Mergers and Acquisitions; Business Divisions; Logistics; Decision Making; Strategic Planning; Air Transportation Industry
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      Gallani, Susanna, and Eva Labro. "RegionFly: Cutting Costs in the Airline Industry." Harvard Business School Case 116-047, May 2016. (Revised August 2022.)
      • Article

      The Perils of Proactive Churn Prevention Using Plan Recommendations: Evidence from a Field Experiment

      By: Eva Ascarza, Raghuram Iyengar and Martin Schleicher
      Facing the issue of increasing customer churn, many service firms have begun recommending pricing plans to their customers. One reason behind this type of retention campaign is that customers who subscribe to a plan suitable for them should be less likely to churn... View Details
      Keywords: Churn/retention; Field Experiment; Pricing; Tariff/plan Choice; Targeting; Customer Relationship Management; Price; Performance Effectiveness
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      Ascarza, Eva, Raghuram Iyengar, and Martin Schleicher. "The Perils of Proactive Churn Prevention Using Plan Recommendations: Evidence from a Field Experiment." Journal of Marketing Research (JMR) 53, no. 1 (February 2016): 46–60.
      • 2015
      • Case

      EPILOGUE: Kate Spade New York: Will Expansion Deepen or Dilute the Brand?

      By: Eva Ascarza and Keith Wilcox
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      Ascarza, Eva, and Keith Wilcox. "EPILOGUE: Kate Spade New York: Will Expansion Deepen or Dilute the Brand?" Columbia CaseWorks Series. 2015.
      • 2015
      • Case

      Kate Spade New York: Will Expansion Deepen or Dilute the Brand?

      By: Keith Wilcox and Eva Ascarza
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      Wilcox, Keith, and Eva Ascarza. "Kate Spade New York: Will Expansion Deepen or Dilute the Brand?" Columbia CaseWorks Series. 2015.
      • 2015
      • Teaching Note

      Kate Spade New York: Will Expansion Deepen or Dilute the Brand? Teaching Note

      By: Eva Ascarza and Keith Wilcox
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      Ascarza, Eva, and Keith Wilcox. "Kate Spade New York: Will Expansion Deepen or Dilute the Brand? Teaching Note." 2015.
      • July–August 2013
      • Article

      A Joint Model of Usage and Churn in Contractual Settings

      By: Eva Ascarza and Bruce G.S. Hardie
      As firms become more customer-centric, concepts such as customer equity come to the fore. Any serious attempt to quantify customer equity requires modeling techniques that can provide accurate multiperiod forecasts of customer behavior. Although a number of researchers... View Details
      Keywords: Churn; Retention; Contractual Settings; Access Services; Hidden Markov Models; RFM; Latent Variable Models; Customer Value and Value Chain; Consumer Behavior
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      Ascarza, Eva, and Bruce G.S. Hardie. "A Joint Model of Usage and Churn in Contractual Settings." Marketing Science 32, no. 4 (July–August 2013): 570–590.
      • Article

      Experiments in Open Innovation at Harvard Medical School

      By: Eva C. Guinan, Kevin J. Boudreau and Karim R. Lakhani
      Harvard Medical School seems an unlikely organization to open up its innovation process. By most measures, the more than 20,000 faculty, research staff and graduate students affiliated with Harvard Medical School are already world class and at the top of the medical... View Details
      Keywords: Health Disorders; Collaborative Innovation and Invention; Boston
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      Guinan, Eva C., Kevin J. Boudreau, and Karim R. Lakhani. "Experiments in Open Innovation at Harvard Medical School." Art. 3. MIT Sloan Management Review 54, no. 3 (Spring 2013): 45–52.
      • Other Article

      Prize-based Contests Can Provide Solutions to Computational Biology Problems

      By: Karim R. Lakhani, Kevin J. Boudreau, Po-Ru Loh, Lars Backstrom, Carliss Y. Baldwin, Eric Lonstein, Mike Lydon, Alan MacCormack, Ramy A. Arnaout and Eva C. Guinan
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      Lakhani, Karim R., Kevin J. Boudreau, Po-Ru Loh, Lars Backstrom, Carliss Y. Baldwin, Eric Lonstein, Mike Lydon, Alan MacCormack, Ramy A. Arnaout, and Eva C. Guinan. "Prize-based Contests Can Provide Solutions to Computational Biology Problems." Nature Biotechnology 31, no. 2 (February 2013): 108–111.
      • Article

      When Talk Is "Free": The Effect of Tariff Structure on Usage Under Two- and Three-Part Tariffs

      By: Eva Ascarza, Anja Lambrecht and Naufel Vilcassim
      In many service industries, firms introduce three-part tariffs to replace or complement existing two-part tariffs. In contrast with two-part tariffs, three-part tariffs offer allowances, or “free” units of the service. Behavioral research suggests that the attributes... View Details
      Keywords: Pricing; Nonlinear Pricing; Discrete/continuous Choice Model; Three-part Tariffs; Free Products; Price; Consumer Behavior; Analysis; Learning; Risk and Uncertainty
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      Ascarza, Eva, Anja Lambrecht, and Naufel Vilcassim. When Talk Is "Free": The Effect of Tariff Structure on Usage Under Two- and Three-Part Tariffs. Journal of Marketing Research (JMR) 49, no. 6 (December 2012): 882–900.
      • August 2012
      • Case

      Messer Griesheim (A) (Abridged)

      By: Josh Lerner, Eva Lutz and Kerry Herman

      In 2001, Allianz Capital Partners and Goldman Sachs acquired a majority stake in Messer Griesheim, a European industrial gas concern held by Hoechst. The dealmakers faced several challenges, including delicate corporate governance issues due to partial family... View Details

      Keywords: Germany; Energy; Private Equity; Venture Capital; Energy Industry; European Union
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      Lerner, Josh, Eva Lutz, and Kerry Herman. "Messer Griesheim (A) (Abridged)." Harvard Business School Case 813-018, August 2012.
      • August 2012
      • Teaching Note

      Messer Griesheim (A) (Abridged) and (B) (TN)

      By: Josh Lerner and Eva Lutz
      Teaching Note for 813-018 and 809-057 View Details
      Keywords: Private Equity; Venture Capital; Energy; Family Ownership; Energy Industry; Europe
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      Lerner, Josh, and Eva Lutz. "Messer Griesheim (A) (Abridged) and (B) (TN)." Harvard Business School Teaching Note 813-051, August 2012.
      • January 2010
      • Teaching Note

      Messer Griesheim (TN) (A) & (B)

      By: Josh Lerner, Ann-Kristin Achleitner and Eva Lutz
      Teaching Note for [809056] and [809057]. View Details
      Keywords: Energy Industry; Europe
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      Lerner, Josh, Ann-Kristin Achleitner, and Eva Lutz. "Messer Griesheim (TN) (A) & (B)." Harvard Business School Teaching Note 810-089, January 2010.
      • February 2009 (Revised March 2013)
      • Case

      Messer Griesheim (A)

      By: Josh Lerner, Ann-Kristin Achleitner, Eva Lutz and Kerry Herman
      In 2001, Allianz Capital Partners and Goldman Sachs acquired a majority stake in Messer Griesheim, a European industrial gas concern held by Hoechst. The dealmakers faced several challenges, including delicate corporate governance issues due to partial family ownership... View Details
      Keywords: Mergers and Acquisitions; Restructuring; Venture Capital; Private Equity; Corporate Governance; Family Ownership; Chemical Industry; Industrial Products Industry; Europe
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      Lerner, Josh, Ann-Kristin Achleitner, Eva Lutz, and Kerry Herman. "Messer Griesheim (A)." Harvard Business School Case 809-056, February 2009. (Revised March 2013.)
      • February 2009 (Revised March 2013)
      • Supplement

      Messer Griesheim (B)

      By: Josh Lerner, Ann-Kristin Achleitner, Eva Lutz and Kerry Herman
      In 2001, Allianz Capital Partners and Godlman Sachs acquired a majority stake in Messer Greisheim, a European industrial gas concern held by Hoeschst. The dealmakers faced several challenges, including delicate corporate governance issues due to partial family... View Details
      Keywords: Mergers and Acquisitions; Private Equity; Stock Options; Stock Shares; Corporate Governance; Governance Controls; Family Ownership; Problems and Challenges; Energy Industry; Europe
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      Lerner, Josh, Ann-Kristin Achleitner, Eva Lutz, and Kerry Herman. "Messer Griesheim (B)." Harvard Business School Supplement 809-057, February 2009. (Revised March 2013.)
      • Article

      How Actors Change Institutions: Towards a Theory of Institutional Entrepreneurship

      By: Julie Battilana, Bernard Leca and Eva Boxenbaum
      As well as review the literature on the notion of institutional entrepreneurship introduced by Paul DiMaggio in 1988, we propose a model of the process of institutional entrepreneurship. We first present theoretical and definitional issues associated with the concept... View Details
      Keywords: Change; Corporate Entrepreneurship; Framework; Research; Theory; Organizations; Management Practices and Processes
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      Battilana, Julie, Bernard Leca, and Eva Boxenbaum. "How Actors Change Institutions: Towards a Theory of Institutional Entrepreneurship." Academy of Management Annals 3 (2009): 65–107.
      • 2008
      • Working Paper

      Agency and Institutions: A Review of Institutional Entrepreneurship

      By: Julie Battilana, Bernard Leca and Eva Boxenbaum
      This paper analyzes the literature that has been published on institutional entrepreneurship since Paul DiMaggio introduced the notion in 1988. Based on a systematic selection and analysis of articles, the paper outlines an emerging consensus on the definition and... View Details
      Keywords: Corporate Entrepreneurship; Body of Literature; Research
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      Battilana, Julie, Bernard Leca, and Eva Boxenbaum. "Agency and Institutions: A Review of Institutional Entrepreneurship." Harvard Business School Working Paper, No. 08-096, May 2008.
      • March 2006
      • Teaching Note

      The Continuing Transformation of Asahi Glass: Implementing EVA (TN)

      By: Mihir A. Desai and Kathleen Luchs
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      Desai, Mihir A., and Kathleen Luchs. "The Continuing Transformation of Asahi Glass: Implementing EVA (TN)." Harvard Business School Teaching Note 206-094, March 2006.
      • November 2005 (Revised July 2006)
      • Background Note

      Understanding Economic Value Added

      By: Mihir A. Desai, Fabrizio Ferri and Steve Treadwell
      Explores the concept of economic value added (EVA) and its practical applications as a management control system for performance measurement and incentive compensation. Explains how EVA is measured and explores some of the adjustments to financial statements that are... View Details
      Keywords: Value
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      Desai, Mihir A., Fabrizio Ferri, and Steve Treadwell. "Understanding Economic Value Added." Harvard Business School Background Note 206-016, November 2005. (Revised July 2006.)
      • November 2005
      • Article

      Importation as Innovation: Transposing managerial practices across fields

      By: Eva Boxenbaum and Julie Battilana
      Keywords: Innovation and Invention; Management; Practice
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      Boxenbaum, Eva, and Julie Battilana. "Importation as Innovation: Transposing managerial practices across fields." Strategic Organization 3, no. 4 (November 2005): 1–29.
      • April 2005
      • Supplement

      Continuing Transformation of Asahi Glass, The: Implementing EVA (CW)

      By: Mihir A. Desai and Yanjun Wang
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      Desai, Mihir A., and Yanjun Wang. "Continuing Transformation of Asahi Glass, The: Implementing EVA (CW)." Harvard Business School Spreadsheet Supplement 205-714, April 2005.
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