Diversity Training - Publications - Faculty & Research

14 Nov 2023
What Do You Think?

Do We Underestimate the Importance of Generosity in Leadership?

To what extent does it come from serving others, either literally (as in the old ServiceMaster Company) or through behaviors that encourage personal development in others? For years, my colleagues and I, based on our research, have advocated for the notion of hiring... View Details

Keywords: by James Heskett

Program

Audit Committees in a New Era of Governance

for the Corporate Director Certificate. Learn More Key Benefits This audit committee training program prepares you to manage the creative tension between the compliance and strategic roles of the audit committee. While improving your... View Details

Program

Compensation Committees

Corporate Director Certificate. Learn More Key Benefits This executive compensation training program will enable you and your committee to contribute more effectively to long-term performance, corporate profitability, and employee... View Details

16 Aug 2016
First Look

August 16, 2016

Among those who pursued residency training, the most common specialties were internal medicine (39.3%), emergency medicine (10.4%), orthopedic surgery (9.2%), and general surgery (8.6%). Physician-MBAs trained in internal medicine were... View Details

Keywords: Sean Silverthorne

09 Aug 2021
Research & Ideas

OneTen: Creating a New Pathway for Black Talent

vocational training based on the Swiss model. These efforts are proving that such an approach can indeed work in the US. ‘The distribution of dignity’ People want a dignified way to earn a living and contribute economically. It’s not... View Details

Keywords: by Rawi E. Abdelal, Katherine Connolly Baden, and Boris Groysberg

18 Oct 2022
Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

algorithm generates fair outcomes. As the algorithm sorts through information to optimize its objective, BEAT detects and eliminates bias at key points in the training process. For instance, BEAT could help a car service charge surge... View Details

Keywords: by Rachel Layne

Web

Faculty & Research - Global

that should allow other researchers to use remote sensing for yield estimation and program evaluation. June 2025 Article Accounting, Organizations and Society Gender Diversity Performance and Voluntary Disclosure: Mind the (Gender Pay)... View Details

March 2023 (Revised May 2023)
Case

OneTen at Delta Air Lines: Catalyzing Family-Sustaining Careers for Black Talent (A)

By: Linda A. Hill and Lydia Begag

It was December 10, 2020, and Ed Bastian, the Chief Executive Officer (CEO) of Delta Air Lines (Delta), had just finished a meeting with Joanne Smith, Executive Vice President and Chief People Officer, and Keyra Lynn Johnson, the Chief Diversity and Inclusion Officer.... View Details

Keywords: Recruitment; Training; Race; Equality and Inequality; Corporate Social Responsibility and Impact; Job Design and Levels; Air Transportation Industry; United States

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Human Behavior & Decision-Making - Faculty & Research

Gender Diversity Performance and Voluntary Disclosure: Mind the (Gender Pay) Gap By: June Huang and Shirley Lu June 2025 | Article | Accounting, Organizations and Society We study whether voluntary gender View Details

07 Mar 2023
HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

oversight or regulation. “You have to slow down to ensure that the data that these systems are trained on aren’t inaccurate or biased.” While many people are now aware that bias can be baked into AI systems, from credit reporting to... View Details

Keywords: by Scott Van Voorhis; Technology

28 Feb 2022
Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

cues. While standardized scripts, automation, and training that emphasizes cultural awareness can go a long way in preventing bias, managers must set the right tone and hold their teams accountable. Managers must also realize, the... View Details

Keywords: by Pamela Reynolds

Web

Case Research & Writing Group - Faculty & Research

departments, the HBS Global Initiative and its off-campus centers, and provides RA training services. Services CRG case researchers have contributed to over 1,900 projects across all the HBS academic units. Field cases (which involve... View Details

Web

Negotiation, Organizations & Markets - Faculty & Research

the micro foundations of these phenomena. Our work is grounded in the power of strategic interaction to encourage individuals and organizations to create and sustain value (in negotiations, in organizations, and in markets). We explore these interactions through View Details

06 Feb 2018
First Look

First Look at New Research and Ideas: February 6, 2018

how the composition of patenting teams relates to both the scope of their patent applications and the speed of their patent approvals by examining the main effects of team members’ intra-organizational diversity (based on affiliations... View Details

Web

About - Global

increased geographic research diversity and faculty interest, senior researchers are placed in Singapore, Dubai and Tel Aviv. Latin America Research Center , São Paulo, establishes a more formal presence in Brazil. 2014 In FY14: 59% of... View Details

10 Dec 2013
First Look

First Look: December 10

feedback reports that help managers hone their essential skills. Because these tools were built from the ground up, using the staff's own input, they've been embraced by Google employees. Managers say that they've found their training to... View Details

Keywords: Sean Silverthorne

Web

2023 Reunion Presentations - Alumni

Inclusion, Diversity & Engagement, Akamai Technologies; Aliyah Torrance, Director of Talent Acquisition, Akamai Technologies This modified case discussion did not require pre-reading. + More Info – Less Info When asked to list key... View Details

01 Sep 2023
News

Solving for Z

The up-and-coming generation is really focused on flexibility. They’re really focused on diversity. They’re really focused on purpose,” Breitfelder says. “And most of the people leading these companies never had any flexibility in that part of their career. They worked... View Details

Keywords: Alexander Gelfand; Illustrations by Doug Chayka; Administration of Human Resource Programs; Government

27 Oct 2020
Research & Ideas

Can Being the ‘Token’ Give Women and Minorities a Competitive Edge?

choose an all-white group. Decades of diversity initiatives have failed to drastically alter the American executive suite, especially for Black people, who hold only 3.2 percent of senior executive roles. While the #MeToo and Black Lives... View Details

Keywords: by Danielle Kost

Research Summary

Clinical Trials as a setting for Health Policy and Management Research

The clinical trial marketplace is in flux. A decade ago, pharmaceutical firms almost exclusively conducted the study of their novel drug compounds within major academic medical centers. But today, industry-sponsored clinical trials are increasingly using community... View Details

Publications