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- All HBS Web (221)
- Faculty Publications (75)
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- All HBS Web (221)
- Faculty Publications (75)
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- 19 Jul 2016
- First Look
July 19, 2016
announced that it had passed Walmart in global sales to become the biggest retail platform in the world. To add to Walmart’s woes, in the United States traditional dollar discount stores and convenience... View Details
Keywords: Sean Silverthorne
- 19 Oct 2021
- Research & Ideas
Fed Up Workers and Supply Woes: What's Next for Dollar Stores?
Retailers should be ecstatic. Last year was dismal amid the pandemic, with plunging revenue and record bankruptcies. But this year things have turned around. For instance, retail sales in April through June... View Details
- 18 Oct 2018
- Research & Ideas
How to Use Free Shipping as a Competitive Weapon
given that they're exchanging what they hope is a boost in demand for sure losses on the logistics side," says Harvard Business School Assistant Professor Donald Ngwe. Shipping Fees and Product Assortment in Online Retail explores... View Details
- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
spend X amount and receive an offer or discount of some kind. When you talk to retailers about their frequent shopper programs, they'll say the programs work and are very profitable. Then you ask, "How... View Details
- 11 Apr 2017
- First Look
First Look at New Research, April 11
theoretical and empirical investigation of the risks of globally diversified portfolios of stocks and bonds and of optimal intertemporal global portfolio choice for long horizon investors in the presence of permanent cash flow shocks and transitory View Details
- 02 Jan 2012
- Research & Ideas
Most Popular Articles of 2011
http://www.hbs.edu/research/pdf/11-063.pdf http://hbswk.hbs.edu/item/6597.html Published: August 2, 2011 Paper Released: June 2011 For consumers, online discount vouchers (like those offered by Groupon.com) have obvious appeal: View Details
Keywords: by Staff
- 03 Nov 2015
- First Look
November 3, 2015
Complexity By: Célérier, Claire, and Boris Vallée Abstract—This paper investigates the rationale for issuing complex securities to retail investors. We focus on a large market of investment products targeted exclusively at households:... View Details
Keywords: Sean Silverthorne
- 09 Feb 2012
- Sharpening Your Skills
Sharpening Your Skills: Online Marketing
ever-improving technology, customer loyalty programs are proving extremely popular among retailers—but merchants are not getting all they should out of them. The reason? Professor José Alvarez says retailers need to see customers as... View Details
- 11 Sep 2012
- First Look
First Look: September 11
discounts and Amazon encouraged consumers to compare prices using smart phones, Best Buy was becoming a showroom for lower cost retail models. International expansion was struggling and domestic sales of... View Details
Keywords: Sean Silverthorne
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
permanent cash flow shocks and transitory discount rate shocks to asset prices and returns. An increase in the cross-country correlations of cash flow shocks raises the risk of a globally diversified portfolio at all horizons. By... View Details
Keywords: Dina Gerdeman
- 17 Oct 2017
- First Look
First Look at New Research and Ideas, October 17, 2017
are used as a modeling framework for such studies, this data inadequacy can manifest itself as imprecision in the elements of the transition matrix. In this paper, we study how to compute maximal and minimal values for the discounted... View Details
Keywords: Sean Silverthorne
- 19 Mar 2008
- Research & Ideas
Finding Success in the Middle of the Market
returns on investment than those pursuing the first two strategies. The woes of once great retailers like Sears Roebuck are cited as evidence. But midfield is critical. It represents the middle of the market, to which one end of the... View Details
- 28 Aug 2007
- First Look
First Look: August 28, 2007
correlation has implications for managerial actions regarding targeting and optimal discounting. We find that retailers can make misleading inferences about the impact of targeted discounts when they ignore... View Details
Keywords: Martha Lagace
- 22 Feb 2016
- Research & Ideas
The ‘Mother of Fair Trade’ was an Unabashed Price Protectionist
“She also offered medical advice, delivery services, and prescription compounding—services not offered by department stores,” writes Sawyer. “Gleason also cultivated a reputation for providing indigent community members with medical advice and services.” It was a time... View Details
- 05 Jun 2019
- Research & Ideas
If Your Customers Don't Care What You Charge, What Should You Charge?
An estimated 60 percent of retail gasoline customers return to the same gas station to refuel, without comparison shopping, according to a recent study. Driven by factors such as habit, brand loyalty, switching costs, and search (which... View Details
- 03 Mar 2014
- HBS Case
Decommoditizing the Canned Tomato
downturn. "An Italian friend in the business kept saying this is horrible, look what the retailers are doing to us," says Shelman. But Francesco told Shelman that the company was doing quite well. "And I said, you've got a bad economy,... View Details
- 11 Nov 2013
- Research & Ideas
A Smarter Way to Reduce Customer Defections
Companies spend significant sums to acquire customers. Once hooked, marketers protect those investments by attempting to keep patrons happy, engaged, and most of all, loyal. Reducing customer attrition, or "churn" in marketing parlance, often involves offering... View Details
- 04 Dec 2007
- First Look
First Look: December 4, 2007
Working PapersThe "Fees Savings" Link, or Purchasing Fifty Pounds of Pasta Authors:Michael I. Norton and Leonard Lee Abstract Many consumers have had the experience of entering discount membership clubs to make a few... View Details
Keywords: Martha Lagace
- 11 Dec 2006
- Research & Ideas
Fixing Price Tag Confusion
they focus on the main price component and mistakenly discount smaller fees. Alternatively, consumers might assume that something is discouragingly expensive just because it has several fees attached to it. Our research suggests that... View Details
- 17 Sep 2001
- Research & Ideas
Why E-commerce Didn’t Die With the Fall of Webvan
delivery services should not be discounted too soon, according to HBS professor and marketing specialist John A. Deighton. As Deighton explained in the article "Who Wanted Webvan to Survive?" published last summer in The Boston... View Details