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  • All HBS Web  (205)
    • People  (1)
    • News  (59)
    • Research  (110)
  • Faculty Publications  (18)

Show Results For

  • All HBS Web  (205)
    • People  (1)
    • News  (59)
    • Research  (110)
  • Faculty Publications  (18)
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  • 19 Oct 2015
  • Research & Ideas

Business Research that Makes for Smarter Public Policy

who also found the study to be a useful source of related research. At the same time, Silberman and EPA colleague David Hindin, senior policy director for innovation and next generation compliance, urged the researchers to look more... View Details
Keywords: by Michael Blanding
  • 28 Sep 2009
  • Research & Ideas

Improving Accountability at the World Bank

organizations around the world was delivered to the IMF's managing director in the first week of September, 2009 (Lombardi, 2009). Long-term governance reforms are central to the Bank's legitimacy as a global public institution. At the... View Details
Keywords: by Alnoor Ebrahim
  • 09 Sep 2008
  • First Look

First Look: September 9, 2008

Customer Management Strategy in Business Markets Harvard Business School Note 503-060 Describes in detail customer management strategies in business markets, including selection decisions, design and management of customer relationship strategies, View Details
Keywords: Sean Silverthorne
  • 05 Dec 2017
  • First Look

First Look at New Research and Ideas, December 5, 2017

definition that extends the concept beyond the traditional binary retain/not retain view of retention. We discuss a variety of metrics to measure and monitor retention. We present an integrated framework for managing retention that... View Details
Keywords: Sean Silverthorne
  • 05 Feb 2008
  • First Look

First Look: February 5, 2008

execute it. In this article, Kaplan, of Harvard Business School, and Norton, founder and director of the Palladium Group, explain how to effectively manage both strategy and operations by linking them tightly in a closed-loop management... View Details
Keywords: Martha Lagace
  • 19 Apr 2016
  • First Look

April 19, 2016

borrowers likely involve fewer monitoring tools and weaker control rights. We evaluate these explanations of cov-lite contract provisions in a large sample of U.S. loans for the 2001–2014 period. Consistent with creditor-driven... View Details
Keywords: Sean Silverthorne
  • 05 Feb 2007
  • Research & Ideas

Business and the Global Poor

large. Of particular interest to business leaders are a number of case studies of successful BOP business models. The co-editors are all associated with HBS: V. Kasturi (Kash) Rangan and John Quelch are faculty, Gustavo Herrero is executive View Details
Keywords: by Sean Silverthorne
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