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  • All HBS Web  (5,811)
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    • News  (991)
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Show Results For

  • All HBS Web  (5,811)
    • People  (12)
    • News  (991)
    • Research  (3,810)
    • Events  (11)
    • Multimedia  (12)
  • Faculty Publications  (2,758)
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  • 01 Mar 2018
  • News

March 2018 Alumni and Faculty Books

an in-depth analysis of the opportunities and challenges, both traditional and contemporary, of doing business in India. Great Service Made Simple by Frederic B. Sargent (OPM... View Details
  • 22 Feb 2022
  • News

March 2022 Alumni and Faculty Books

and Keep Customers in the Age of Disruption By Steve Dennis (MBA 1984) LifeTree Physical retail isn’t dead—but boring retail is. Remarkable Retail equips the savvy retailer with eight strategies to bounce... View Details
  • 28 Feb 2022
  • News

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

  • 16 May 2018
  • News

ALUMNI NVC Finals and Regional Roundup

2015) told an audience of 500 that DynamiCare Health uses a digital platform to monitor and reward addicts for active recovery efforts, eliminating degrading methods of drug testing. DynamiCare took the top... View Details
Keywords: Margie Kelley
  • 01 Jun 2018
  • News

June 2018 Alumni and Faculty Books

authors argue that meticulous integration management is the key to success in M&A transactions, half of which are unsuccessful because this key factor is neglected. This practical manual helps managers optimize and streamline their growth... View Details
  • 01 Mar 2023
  • News

March 2023 Alumni and Faculty Books

board papers, policy papers, management strategy reports, business proposals, a commission of inquiry report, minutes of meeting, corporate letters, audit reports, opinion editorials and blog articles. The... View Details
Keywords: Publishing Industries (except Internet); Information
  • 01 Sep 2018
  • News

September 2018 Alumni and Faculty Books

independent unit, businesses need to change the core of their business and ensure that their digital strategy touches all aspects of their organization: business model, value... View Details
  • 01 Jun 2004
  • News

Cyberposium: Pros and Cons of Outsourcing

Sheeroy Desai, EVP and COO for Sapient, noted that his company saves 30 to 40 percent by offshoring IT — but the move has involved a significant investment in training. “Most IT organizations tend to underestimate the costs of management... View Details
Keywords: cyberposium; cost; Corporate Services
  • 01 Dec 2015
  • News

Alumni and Faculty Books for December 2015

navigate life’s most difficult situations. The book is filled with stories of people facing a range of challenges, from going on job interviews to asking someone out; scientific research on how our bodies change our minds; and... View Details
  • 17 Aug 2022
  • News

To Serve and Protect the Markets

says. Once at law school, Jones immediately “missed talking about corporate strategy and hearing lectures by business leaders. When someone suggested applying to business school, I said, ‘That’s an option?’... View Details
Keywords: Margie Kelley
  • 01 Mar 2012
  • News

Balanced Scorecard and Beer Game Go High-Tech

Narayanan, the Thomas D. Casserly Jr. Professor of Business Administration and chair of the Accounting and Management Unit. Called the Balanced Scorecard Game, the complex simulation was the result of... View Details
Keywords: Professor V.G. Narayanan; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
  • 01 Jun 2015
  • News

Alumni and Faculty Books for June 2015

High-Profit Strategies in the Age of Techno Service by John A. Goodman (MBA 1971) (AMACOM) These days businesses have more opportunities to enhance the customer experience than ever before. Goodman explains... View Details
  • 25 Aug 2022
  • News

September 2022 Alumni and Faculty Books

Playbook to Fuel Business Growth By Satyam Kantamneni (GMP 14, 2013) Wiley In his book, UXReactor co-founder Satyam Kantamneni distills 25 years of industry experience into a pragmatic approach to help organizations advance in the highly competitive View Details
  • 01 Dec 2020
  • News

New Releases: Alumni and Faculty Books

After graduating Cum Laude from Harvard College in 1974 and earning his MBA from the Harvard Business School in 1976, Bujalski had a successful business career as CEO of several health care services... View Details
Keywords: Margie Kelley
  • 01 Mar 2017
  • News

Alumni and Faculty Books for March 2017

The authors propose a practical and sustainable approach to one of the greatest challenges facing leaders today: transforming a business in the face of imminent disruption. They build upon the lessons of Xerox, Apple, View Details
  • 01 Jun 2014
  • News

Alumni and Faculty Books for June 2014

experience. He shows how this is already happening. Eleven Days by Lea Carpenter (MBA 2003) (Knopf) Klout Matters: How to Engage Customers, Boost Your Digital Influence—and Raise Your Klout Score for Success by Gina Carr (MBA 1990) View Details
  • 01 Jun 2003
  • News

South Florida and Minnesota Launch Community Programs

A strong commitment to community service is a given for most HBS clubs — the challenge lies in determining the most efficient means of leveraging the skills and interests of club members to create change.... View Details
Keywords: Alumni groups; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
  • 01 Dec 2018
  • News

Alumni and Faculty Books for December 2018

by Alex Sherman and Mike Sherman (MBA 1986) Amazon Digital Services LLC This book provides 52 real-life anecdotes that illustrate important learnings about customer analytics.... View Details
  • 01 Sep 2014
  • News

Alumni and Faculty Books for September 2014

highlight how large companies in traditional industries—from finance to manufacturing to pharmaceuticals—are using digital to gain strategic advantage. They illuminate the principles and practices that lead... View Details
Keywords: faculty research; Alumni Research
  • 01 Sep 2015
  • News

Alumni and Faculty Books for September 2015

fees, brand globalization, the rise of holding companies, client obsessions with shareholder value, the digital and Internet revolutions—and outlines the steps senior agency executives need to take to... View Details
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