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  • 02 May 2011
  • Research & Ideas

Casino Payoff: Hands-Off Management Works Best

employee monitoring makes the case that if business owners are interested in their customer-facing workers learning and making progressively better decisions over time, they're far better off taking a hands-off approach and granting more... View Details
Keywords: by Dennis Fisher; Entertainment & Recreation
  • 2012
  • Article

Specialization and Variety in Repetitive Tasks: Evidence from a Japanese Bank

By: B. Staats and F. Gino
Sustaining operational productivity in the completion of repetitive tasks is critical to many organizations' success. Yet research points to two different work-design-related strategies for accomplishing this goal: specialization to capture the benefits of repetition... View Details
Keywords: Motivation; Productivity; Specialization; Variety; Work Fragmentation; Boundaries; Performance Productivity; Organizations; Research; Strategy; Motivation and Incentives; Opportunities; Market Transactions; Resource Allocation; Performance; Goals and Objectives; Learning
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  • 02 Jan 2024
  • Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details
Keywords: by Rachel Layne
  • 07 Jan 2015
  • Research & Ideas

The Quest for Better Layoffs

pursue market changes. And leaders need ways to respond to business cycle changes. We want people to learn about the forces they unleash in the firm when they institute layoffs. We want to change the way layoffs are done." The Case... View Details
Keywords: by Carmen Nobel; Manufacturing
  • 25 Jul 2011
  • Research & Ideas

How Disruptive Innovation is Remaking the University

competition, but because they are are cheaper and easier to use. In The Innovative University, Christensen and Henry J. Eyring take the idea of disruptive innovation to the field of higher education, where new online institutions and View Details
Keywords: by Clayton M. Christensen & Henry J. Eyring; Education
  • 22 Jan 2013
  • First Look

First Look: Jan. 22

competition and stability in the long-term, outside the period that may be observed empirically. We employ both conceptions in this paper. Download the paper: http://ssrn.com/abstract=2199055 Prominent Job Advertisements, Group Learning... View Details
Keywords: Sean Silverthorne
  • 02 Apr 2007
  • Lessons from the Classroom

Making the Move to General Manager

faculty; the program is also supported by a very professional and skillful administrative team. Although it is a new program, GMP actually grew out of two other longstanding programs with a deep tradition and knowledge base at the School,... View Details
Keywords: by Martha Lagace
  • 10 Jul 2023
  • In Practice

The Harvard Business School Faculty Summer Reader 2023

generally refers to spiritual dryness, or profound loneliness and doubt. The best social science indicates that across the globe, our communities are becoming lonelier and less fulfilled. John of the Cross teaches how to find deep meaning... View Details
Keywords: by Dina Gerdeman
  • 21 Nov 2011
  • Lessons from the Classroom

The New Challenge of Leading Financial Firms

integrating talented people. It used to be that we'd let people take some time to learn the culture of a new organization, but it's not like that anymore. Our expectations are immediate: 'We've paid you a lot of money, and you've been... View Details
Keywords: by Carmen Nobel; Financial Services
  • 30 May 2000
  • Lessons from the Classroom

Entrepreneurship’s Wild Ride

new vigor in the development of deep intellectual roots. The entrepreneurial research community now has its own division in the Academy of Management, most schools have courses in entrepreneurship, and there are over 150 endowed... View Details
Keywords: by William Mahoney
  • 24 Jul 2018
  • Op-Ed

4 Ways Managers Can Exercise Their 'Agency' to Change the World

agency, if allowed to fester, is the cancer of leadership, bringing with it a cynicism about others’ efforts to do well and do good that in turn reinforces a sense of impotence in improving the world around us. In the face of today’s many... View Details
Keywords: by George Serafeim
  • 2023
  • Article

M4: A Unified XAI Benchmark for Faithfulness Evaluation of Feature Attribution Methods across Metrics, Modalities, and Models

By: Himabindu Lakkaraju, Xuhong Li, Mengnan Du, Jiamin Chen, Yekun Chai and Haoyi Xiong
While Explainable Artificial Intelligence (XAI) techniques have been widely studied to explain predictions made by deep neural networks, the way to evaluate the faithfulness of explanation results remains challenging, due to the heterogeneity of explanations for... View Details
Keywords: AI and Machine Learning
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  • 15 May 2006
  • Lessons from the Classroom

Women Find New Path to Work

in everything you need to know to re-enter the professional work force, a combination of deep dive into yourself, a look at who you are and understanding what is really satisfying to you. What's the best utilization of your skills that... View Details
Keywords: by Mallory Stark
  • 08 Apr 2014
  • First Look

First Look: April 8

magnitude than the actual increase in inequality, but it is nonetheless positive and substantial in size. Weighing against this, growth in inequality is met with greater support for government-led redistribution to the poor. These patterns suggest that short-run... View Details
Keywords: Sean Silverthorne
  • 15 Sep 2011
  • Research & Ideas

High Ambition Leadership

book. They were successfully creating commitment to the firm and its purpose in all their stakeholders. We wanted to take a deep dive into how these CEOs thought, spoke, and described their stewardship of the company. I want to emphasize... View Details
Keywords: by Martha Lagace
  • Teaching Interest

Applied Business Analytics

Course Overview:

Business Analytics has become a core function in many firms today and is driving innovation in the form of new business and operating models. Data-driven decision-making requires understanding of statistics, computer... View Details

  • September 2024
  • Case

Xendit: Hiring for Growth

By: Jeffrey F. Rayport, Steve Castano, Quoc Anh Nguyen and Claire Wu
In 2019, Xendit, a growth-stage Southeast Asia (SEA) fintech venture based in Jakarta, was looking to hire a Head of Sales and Head of Product to lead its next phase of growth. Founded by Moses Lo and Tessa Wijaya, Xendit provided payment infrastructure, modeling... View Details
Keywords: Fintech; Financing and Loans; Entrepreneurship; Jobs and Positions; Sales; Product; Growth and Development; Selection and Staffing; Organizational Culture; Expansion; Financial Services Industry; Technology Industry; Southeast Asia; Indonesia; Philippines
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  • April 2025 (Revised May 2025)
  • Case

Adobe: GenAI Opportunity or Threat?

By: Sunil Gupta, Rajiv Lal and Allison Ciechanover
In December 2022, Adobe CEO Shantanu Narayen faced a pivotal strategic decision due to the rapid rise of generative AI image models from OpenAI, Midjourney, and StabilityAI. Adobe, a leader in digital media and marketing software with a 40-year legacy of innovation and... View Details
Keywords: Customer Relationship Management; Ethics; AI and Machine Learning; Trust; Business Strategy; Technology Industry; San Jose
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  • 30 May 2000
  • Research & Ideas

Market Makers Bid for Success

In late February, Harvard Business School professor Bill Sahlman spoke with two former MBA students, Scott Randall ('87) and Glen Meakem ('91), to discuss their perspectives on organizing markets in a new and evolving economy and what they have View Details
Keywords: by Staff; Web Services; Technology
  • 29 Apr 2014
  • First Look

First Look: April 29

that a firm has been executing its current strategy. Download working paper: https://www.hbs.edu/faculty/Pages/download.aspx?name=14-103.pdf 'My Bad!' How Internal Attribution and Ambiguity of Responsibility Affect Learning from Failure... View Details
Keywords: Sean Silverthorne

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