Publications

Publications

Filter Results: (191) Arrow Down

Show Results For

← Page 6 of 191 Results →
Sort by

Are you looking for?

→Search All HBS Web
  • 29 Mar 2016
  • First Look

March 29, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=50822 forthcoming Manufacturing & Service Operations Management How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei... View Details
Keywords: Sean Silverthorne
  • 26 Jul 2006
  • Research & Ideas

The Strategic Way to Go to Market

importantly, the technology now provides the possibility of transforming a channel that can seamlessly and transparently connect the customers, channel partners, and suppliers. When that happens, it better facilitates the matching of... View Details
Keywords: by Sean Silverthorne
  • 12 Oct 2016
  • Research & Ideas

Break the Rules of How Business is Done

of our team. I imagine neither the window extension or transparency tactics were very time consuming or distracting to implement (well, perhaps the former took some selling to their investors!), but they certainly make this company stand... View Details
Keywords: by Julia B. Austin
  • 13 Jan 2014
  • Research & Ideas

How Government Can Restore the Faith of Citizens

Congress and the streets getting fixed." “The sweet spot is where you are working hard, but also getting things done” In a new paper, Surfacing the Submerged State with Operational Transparency in Government Services, Norton worked... View Details
Keywords: by Michael Blanding
  • 20 Mar 2018
  • First Look

First Look at New Research and Ideas, March 20, 2018

just for African-Americans and women; they’re essential for any manager who recognizes that an organization’s diversity is its strength. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54215 The Customer May Not Always... View Details
Keywords: Sean Silverthorne
  • 12 Apr 2010
  • Research & Ideas

One Report: Better Strategy through Integrated Reporting

companies a clear view of risks to and opportunities in their own strategy. Second, One Report speaks with one voice to all stakeholders, who can even engage with the company via Web 2.0 tools and technologies. One Report is thus an essential element of demonstrating... View Details
Keywords: by Martha Lagace
  • 08 Dec 2015
  • First Look

December 8, 2015

and two laboratory experiments in food service settings suggest that transparency that 1) allows customers to observe operational processes (process transparency) and 2) allows employees to observe View Details
Keywords: Sean Silverthorne
  • 15 Dec 2014
  • Research & Ideas

Deconstructing the Price Tag

heavy-handed we had to be." John puts it another way: "Cost transparency doesn't fall apart until we say, 'Hey guys, we're ripping you off.'" Meanwhile In The Real World The researchers took the academic experiments into the real world by... View Details
Keywords: by Dina Gerdeman; Retail
  • 12 Mar 2019
  • First Look

New Research and Ideas, March 12, 2019

and mobilizing employees to embrace them, and practicing dual-minded leadership. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55837 March–April 2019 Harvard Business Review Operational Transparency: Make Your Processes Visible to View Details
Keywords: Dina Gerdeman
  • 16 Sep 2008
  • First Look

First Look: September 16, 2008

right industry and time to start new ventures. Entrepreneurs with demonstrated market timing skill are also more likely to outperform industry peers in their subsequent ventures. This is consistent with the view that if suppliers and View Details
  • 26 Feb 2001
  • Research & Ideas

Evolving for Success [Part One]

networks that weave us together. The transparency of the Web is also key: the fact that information can be spread everywhere so rapidly. This is an interactive medium. Many people in many businesses forget that. The fact that we can send... View Details
Keywords: by Staff
  • 05 Mar 2001
  • What Do You Think?

Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?

reduced to one unit), rapid response (utilizing faster, more dependable methods of transportation and rapid-transfer "cross-docking"), and positive tracking (allowing customers to trace the progress of their orders, typically... View Details
Keywords: by James Heskett
  • 11 Feb 2019
  • Research & Ideas

The Business of Saving the Planet

in domains such as customer service, finance, operations, and business history are coming together to explore the many facets of how sustainability and business management might mix. Here is a sample of that work with implications for... View Details
Keywords: by Sean Silverthorne; Energy; Green Technology
  • 07 May 2013
  • First Look

First Look: May 7

Economics Fear of Rejection? Tiered Certification and Transparency By: Farhi, Emmanuel, Josh Lerner, and Jean Tirole Abstract—The sub-prime crisis has shown a harsh spotlight on the practices of securities underwriters, which provided too... View Details
Keywords: Carmen Nobel
  • 16 Nov 2010
  • Lessons from the Classroom

Data.gov: Matching Government Data with Rapid Innovation

Transparency: Its official motive of transparency allows citizens more control of information that affects them. Giving "power to the people" puts a new set of eyes and ears on government and holds officials more accountable.... View Details
Keywords: by Martha Lagace; Technology
  • 08 Aug 2023
  • Research & Ideas

The Rise of Employee Analytics: Productivity Dream or Micromanagement Nightmare?

to improvement,” he says. Issues of trust and transparency People analytics will inevitably highlight tensions if employees wonder whether and how companies will use digital trace data and survey responses. Employees may rightly ask, “If... View Details
Keywords: by Ben Rand
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

provider—a comparatively costless and therefore puzzlingly rare decision that could supply redundancy and resilience in the event of an attack or service outage affecting one provider. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=53830 The... View Details
Keywords: Sean Silverthorne
  • 04 Oct 2011
  • First Look

First Look: October 4

identify three major dimensions that characterize change in regulatory systems generally: priorities and incentives, bureaucratic alignment, and transparency and monitoring. Using these dimensions, we first unpack the mechanisms that... View Details
Keywords: Sean Silverthorne
  • 08 Jul 2008
  • First Look

First Look: July 8, 2008

in two major product lines for a large enterprise software vendor to examine the use and success of pricing and product strategies. Regarding pricing, the paper demonstrates that the vendor engages in significant "bargain-then-ripoff" pricing; View Details
Keywords: Martha Lagace
  • 13 Dec 2004
  • Research & Ideas

Sharing News That Might Be Bad

it. You've considered simply waiting for something more definitive—but who knows when that will come? Now your hand has been forced. If one employee has heard rumblings, so have others—maybe customers have heard them, too. Any executive... View Details
Keywords: by Paul Michelman

Are you looking for?

→Search All HBS Web