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Publications

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  • All HBS Web  (273)
    • News  (52)
    • Research  (194)
    • Multimedia  (1)
  • Faculty Publications  (41)

Show Results For

  • All HBS Web  (273)
    • News  (52)
    • Research  (194)
    • Multimedia  (1)
  • Faculty Publications  (41)
← Page 6 of 273 Results →
  • 14 Oct 2021
  • In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

requests out of concern for having to meet everyone’s demands. Sharing information allows employees who didn’t know they could have flexibility, gain it. Transparency can help increase fairness and reduce the burden on many employees who... View Details
Keywords: by Kristen Senz
  • 09 Jan 2020
  • Book

Rethinking Business Strategy in the Age of AI

transparent in telling you how and why they’re making decisions. They’re defined by the types of questions you’re asking and the types of data you’re telling them to collect. “[AI is] a new way of serving users and making View Details
Keywords: by Dina Gerdeman
  • Web

Winners & Runners-Up | New Venture Competition

MBA 2020 Business Track Runner-Up Onramp is a customer partnership platform helping B2B SaaS companies provide world-class onboarding to new customers. Social Enterprise Track, 2020 Mosaic Sarah Schewe, HBS 2020 Social Enterprise Track... View Details
  • 06 Oct 2020
  • Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

transparent communication. Embracing a program that is Unrelenting and iterative. Setting Concentrated and focused steps to serve as a guiding set of goals. Driving Action by accepting uncertainty as the new normal. Embracing Agility and... View Details
Keywords: by Sean Silverthorne
  • 20 Jan 2022
  • Op-Ed

3 Steps to Help Companies Rebuild Trust During the Pandemic

us served as a senior quality officer, found that customers who had experienced a problem that was successfully resolved by Fidelity were more satisfied than customers who had never had a problem with the... View Details
Keywords: by Sandra J. Sucher and Shalene Gupta
  • Blog

Leading Successful Digital Transformation

growth. For example, digital banking allowed DBS bank of Singapore to expand into India with a fully digital bank—a market it could not compete in previously. Similarly, J.P. Morgan used blockchain technology to introduce Onyx, a new platform for cross-border B2B... View Details
  • 21 Aug 2012
  • First Look

First Look: August 21

customs and port authority data on the international shipments of all U.S. publicly-traded firms, we show that firms are significantly more likely to trade with countries that have a strong resident population near their firm... View Details
Keywords: Sean Silverthorne
  • 24 Apr 2019
  • Research & Ideas

The 'Amazon Effect' Is Changing Online Price Competition—and the Fed Needs to Pay Attention

adjusting much more rapidly, those surging gas prices become more meaningful, he says. “They need to pay more attention to these types of aggregate shocks, even if they are transitory, because they can affect retail prices much faster than was traditionally thought.”... View Details
Keywords: by Roberta Holland; Retail
  • 02 Apr 2019
  • First Look

New Research and Ideas, April 2, 2019

are being caused by rapid technological changes on the one hand and tectonic shifts in customer preferences and societal behaviour on the other. Marketing knowledge and practices have to advance at a significantly higher pace to address... View Details
Keywords: Dina Gerdeman
  • Web

Buy Now, Pay Later: Credit and the Market Economy: The Rise of Credit Reporting

extended over greater distances, personal connections were not always available. Yet, as every merchant knew, restricting business to known customers was no way to grow a company. The solution to this problem was the new industry of... View Details
  • 18 Jul 2022
  • Research & Ideas

After the 'Crypto Crash,' What's Next for Digital Currencies?

in this space across the board. There needs to be more transparency and not just transparency at the abstract level, but the technology needs to be made transparent for... View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Financial Services; Technology
  • 01 Apr 2020
  • Blog Post

The Product Design Sprint - 5 Things I Learned in Launch Lab 1

price transparency issues in the wedding industry. Through this process, we conducted customer interviews, devised many product iterations, developed two prototypes, and conducted both moderated and... View Details
  • 16 Mar 2020
  • Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

clear instructions about what they can do, and designing transparency into why their partnership will make a positive difference for everyone involved, business leaders can improve interactions among their View Details
Keywords: by Dina Gerdeman
  • 22 Aug 2022
  • Research & Ideas

Can Amazon Remake Health Care?

Investors and market watchers noted Amazon’s less-than-stellar forays into health care, while privacy advocates raised concerns about Amazon’s access to patient medical data. Still others have voiced hopes Amazon will bring much-needed efficiencies and improved View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Health
  • 21 Jan 2022
  • Blog Post

Tipping Point: Investing in the Women of Kenya’s Coffee Farms

the industry run. Each brightly colored bag of Kahawa 1893 features a prominent QR code that allows purchasers to give to the women behind the beans. “People have been very receptive to the idea,” says Nyamumbo. “Customers tip at restaurants, and they tip their Uber... View Details
  • 26 Jun 2017
  • Research & Ideas

How Cellophane Changed the Way We Shop for Food

spoil. Also vital to the adoption of self-service retailing: the invention of cellophane, and continual improvements to the product. As it turned out, the evolution of self-service retailing in the United States was directly tied to the evolution of View Details
Keywords: by Carmen Nobel; Food & Beverage; Retail; Advertising
  • 11 Feb 2020
  • Sharpening Your Skills

10 Rules Entrepreneurs Need to Know Before Adopting AI

generalized toolkits to business users or get bogged down in custom software consulting engagements that solve nonrepeatable use cases. There are more opportunities today for entrepreneurs to focus on solving vertical problems than... View Details
Keywords: by Rocio Wu
  • 01 Jun 2022
  • News

The Exchange: Same Great Price, Now with Fewer Chips

health preferences and tastes. Some customers may prefer smaller portions. Meanwhile, the prices for certain organic foods and things like wild-caught fish seem to be going up in a very transparent way, and... View Details
Keywords: Miscellaneous Store Retailers; Retail Trade
  • 19 Mar 2013
  • First Look

First Look: March 19

for organizational forms beyond the executive team. Download the paper: http://ssrn.com/abstract=1982531 Causes and Consequences of Firms' Self-Reported Anticorruption Efforts Authors:Healy, Paul M., and George Serafeim Abstract We use View Details
Keywords: Sean Silverthorne
  • 20 Aug 2008
  • Op-Ed

The Time is Right for Creative Capitalism

integrated into a broad, often global, web of relationships. A fourth catalyst is transparency. Leaders and organizations of all kinds are increasingly operating in glasshouses. The explosion in transparency wrought by a global media,... View Details
Keywords: by Nancy Koehn
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