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  • All HBS Web  (2,999)
    • People  (4)
    • News  (653)
    • Research  (1,836)
    • Events  (3)
    • Multimedia  (10)
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Show Results For

  • All HBS Web  (2,999)
    • People  (4)
    • News  (653)
    • Research  (1,836)
    • Events  (3)
    • Multimedia  (10)
  • Faculty Publications  (1,008)
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  • 01 Dec 2004
  • News

Marquis Jet Takes Off

partners took to NetJets was a new concept — membership cards giving customers 25 hours of flight time for $109,000 and up. Functioning primarily as a sales and marketing organization, Marquis Jet needed to ink a partnership with NetJets... View Details
Keywords: Roger Thompson; Air Transportation; Transportation
  • 01 Dec 2023
  • News

Alumni and Faculty Books and Podcasts

author Alexander Mirza proposes a solution to the human capital challenges faced by service industries amidst unprecedented labor shortages, and technological and geopolitical shifts, and offers a framework for diagnosing the root causes... View Details
Keywords: podcasts
  • 23 May 2018
  • News

Abigail P. Johnson, MBA 1988

Fidelity Personal and Workplace Investing 2012 Named President, Fidelity Financial Services 2013 Named President, FMR 2014 Named CEO, FMR 2016 Named Chairman, FMR 2018 Fidelity serves 27 million individual View Details
Keywords: Susan Young
  • 01 Sep 2023
  • News

The Exchange: Where Ethics Meet Economics

manifesting there? Mike Luca: Tech companies shape the information we see, the products we use, and the markets we participate in. This raises important societal questions about the decisions business leaders make. Is Airbnb facilitating discrimination? Are hidden fees... View Details
Keywords: Jen McFarland Flint; Data Processing, Hosting, and Related Services; Data Processing, Hosting, and Related Services
  • 07 Apr 2015
  • News

Warrior Spirit

for what would eventually become the online services marketplace NextDoor Networks, a business they launched shortly after graduation. Loo and Sityodtong lived and worked out of a two-bedroom apartment in Silicon Valley along with Loo’s... View Details
Keywords: Julia Hanna; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 01 Jun 2002
  • News

Up to the Challenge: Demola Gbadegesin - In the Right Direction

institutions the technology to identify customers using fingerprints and smart cards. “In much of the developing world, there is no system of identification,” he explains, “and that makes it virtually impossible to grant credit to... View Details
Keywords: Susan Young; democracy; family; technology; Architectural, Engineering, and Related Services; Architectural, Engineering, and Related Services; Architectural, Engineering, and Related Services
  • 01 Oct 1996
  • News

Trading Up — Kenneth D. Brody (MBA 1971)

White House, however, public service soon called. In 1993, the President appointed Brody to be chairman and president of the government's trade financing agency, the Export-Import Bank of the United States. He served until early 1996,... View Details
Keywords: Garry Emmons
  • 01 Oct 1999
  • News

Banking on Success

of change. The unprecedented flood of mergers and acquisitions, the advent of the global marketplace, the stock market's dizzying rise, and the capricious fortunes of technology-based companies have made financial services a fascinating... View Details
Keywords: Deborah E. Blagg
  • 20 Apr 2023
  • News

How Joe Hinrichs is Getting CSX Back on Track

service to other companies focus on their employees," Hinrichs told the Journal. "They focus on employees' morale, their attitudes, how they're feeling about the company." Hinrichs came to CSX after a long career in the automotive... View Details
Keywords: Rail Transportation; Transportation
  • 01 Dec 2022
  • News

My First Job

work. I also learned that spending an hour talking to your girlfriend on the company phone when the boss is trying to call in is a quick way to get seriously reprimanded. Kwinters customers had two options: a ready-made steamed dog or a... View Details
Keywords: Educational Services; Educational Services
  • 29 Aug 2023
  • News

Helping Consumers Decarbonize their Purchases

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. In this episode, we’re going to be highlighting an episode of another HBS podcast: Climate Rising, which focuses on what businesses are doing, can do, and should do... View Details
  • 01 Mar 2024
  • News

The Internet's Next Frontier

While the Crypto, Fintech, and Web3 Lab—one of 13 labs contained within Harvard’s Digital Data Design Institute—might not have the Bunsen burners and test tubes found in science and engineering labs, it does share a philosophical construct: it is a sandbox—an... View Details
Keywords: Jennifer Gillespie
  • 01 Jan 2005
  • News

Joseph J. O'Donnell, MBA 1971

service at prom time. At Harvard College, where he starred in both football and baseball, he organized team meals and other activities at the Varsity Club. And at Harvard Business School, he started a housing agency to help entering... View Details
  • 01 Jun 2024
  • News

Alumni and Faculty Books

Edited by Margie Kelley Alumni Books Debunking Teenagers: 200 Research-Based Parenting Strategies to Help Your Adolescent Successfully Navigate the “Tempteen” Years By Daphne Adler (MBA 2004) Independently Published Why are teenagers constantly tempted to behave... View Details
  • 01 Sep 2006
  • News

Marketing Giant Ted Levitt Remembered

simple question: “What business are you in?” As an example of marketing myopia he cited railroads that “let others take customers away from them because they assumed themselves to be in the railroad business instead of the transportation... View Details
Keywords: Educational Services; Educational Services
  • 01 Aug 1998
  • News

High Honors

others as you would have them serve you." When he announced his plans to step down, McDermott reminded his colleagues, "We've made customer service our primary goal, and we've encouraged other corporations... View Details
  • 05 Nov 2019
  • News

Alumnus Named McDonald’s CEO

included a rekindling customer interest by refocusing on convenience. “There was a latent love for the brand,” Kempczinski told the Bulletin. “We had just been underdelivering on what their expectations were.” In an interview with the... View Details
Keywords: Food Services and Drinking Places; Food Services and Drinking Places
  • 12 Nov 2021
  • News

Alumni Business Leaders on Confronting the Climate Change Challenge

We see a strong push from customers and investors to adopt climate-positive policies and products. And we see movement to adopt policies that emphasize human consequences, these in addition to traditional approaches to compliance with... View Details
  • 01 Jan 2014
  • News

To Spot Financial Trouble Early, Use Three Circles: A conversation with Blythe McGarvie of Harvard Business School

  • 01 Feb 2002
  • News

It's academic. (Not!)

excelled in her chosen major of engineering. "I loved that I had the opportunity to play volleyball and study. I realized, if I love the academic environment so much, why not continue this as a career? When Harvard accepted me, I knew... View Details
Keywords: Educational Services; Educational Services
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