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  • All HBS Web  (3,000)
    • People  (4)
    • News  (654)
    • Research  (1,836)
    • Events  (3)
    • Multimedia  (10)
  • Faculty Publications  (1,008)
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  • 01 Sep 2023
  • News

Global Outposts Expand HBS’s Intellectual Footprint

Since taking over as CEO of Tata Steel in 2013, T. V. Narendran had sought to transform India’s oldest steel manufacturing firm to ready it for a rapidly evolving business world. He instilled financial discipline, acquired new businesses, and launched digital... View Details
Keywords: Jennifer Gillespie
  • 25 May 2023
  • News

Brazil’s Nubank Turns 10

these products will help propel the company into its second decade, as it transforms into a money platform that serves individual and business customers by connecting them with financial and non-financial services, according to the... View Details
Keywords: Funds, Trusts, and Other Financial Vehicles; Finance
  • 01 Jan 2005
  • News

Joseph J. O'Donnell, MBA 1971

service at prom time. At Harvard College, where he starred in both football and baseball, he organized team meals and other activities at the Varsity Club. And at Harvard Business School, he started a housing agency to help entering... View Details
  • 15 Jun 2021
  • News

Leading at State

Department of State. These students represented the first cohort of the Secretary’s Leadership Seminar, a six-month, custom Executive Education offering for mid-career foreign and civil service employees.... View Details
Keywords: leadership; international relations; politics; Executive Education
  • 01 Aug 1998
  • News

High Honors

others as you would have them serve you." When he announced his plans to step down, McDermott reminded his colleagues, "We've made customer service our primary goal, and we've encouraged other corporations... View Details
  • 01 Dec 2018
  • News

In My Humble Opinion: Growth Investor

dirt roads. His excellence on the field was due to his preparation in the off-season.” First job: An independent video store. “I loved that job because I love the power of storytelling. I always wanted to tell View Details
Keywords: Julia Hanna
  • 01 Sep 2023
  • News

The Exchange: Where Ethics Meet Economics

Max Bazerman and Mike Luca (Image by John Ritter) What makes people behave the way they do—and to what degree are design choices influencing that? Associate Professor Mike Luca studies the design of online platforms, while Professor Max Bazerman’s work focuses on... View Details
Keywords: Jen McFarland Flint; Data Processing, Hosting, and Related Services; Information
  • 07 Apr 2015
  • News

Warrior Spirit

for what would eventually become the online services marketplace NextDoor Networks, a business they launched shortly after graduation. Loo and Sityodtong lived and worked out of a two-bedroom apartment in Silicon Valley along with Loo’s... View Details
Keywords: Julia Hanna; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 01 Mar 2024
  • News

The Internet's Next Frontier

from being just consumers to also creators (publish posts on social media) Interactive web pages User-generated content; can be shared and customized Rise of social media, e-commerce, online services User... View Details
Keywords: Jennifer Gillespie
  • 01 Jun 2002
  • News

Up to the Challenge: Demola Gbadegesin - In the Right Direction

institutions the technology to identify customers using fingerprints and smart cards. “In much of the developing world, there is no system of identification,” he explains, “and that makes it virtually impossible to grant credit to... View Details
Keywords: Susan Young; democracy; family; technology; Architectural, Engineering, and Related Services; Architectural, Engineering, and Related Services; Architectural, Engineering, and Related Services
  • 01 Oct 1996
  • News

Trading Up — Kenneth D. Brody (MBA 1971)

White House, however, public service soon called. In 1993, the President appointed Brody to be chairman and president of the government's trade financing agency, the Export-Import Bank of the United States. He served until early 1996,... View Details
Keywords: Garry Emmons
  • 01 Jun 2024
  • News

Alumni and Faculty Books

takes the seamless integration of marketing, product, commerce and service into a cohesive, friction-free customer experience. That’s something today’s siloed companies are still not set up to do, resulting... View Details
  • 29 Aug 2023
  • News

Helping Consumers Decarbonize their Purchases

have a business model that will get us to profitability. We make money when users buy offsets. So currently the primary service we provide that customers want to pay for is if they want to offset their... View Details
  • 01 Feb 2002
  • News

It's academic. (Not!)

excelled in her chosen major of engineering. "I loved that I had the opportunity to play volleyball and study. I realized, if I love the academic environment so much, why not continue this as a career? When Harvard accepted me, I knew... View Details
Keywords: Educational Services; Educational Services
  • 01 Jun 2023
  • News

An Engine of Innovation

how to lay the groundwork to build an enterprise. Propel is for students who are further along with their ventures and have revenue, investors, and customers figured out. Some Explore students will progress to Test and Propel, and may... View Details
Keywords: Jennifer Gillespie
  • 18 Jan 2018
  • News

The Lessons of All-Day Breakfast

came in? Cunningham: I was not on site, but certainly a lot of folks on the team were. We really closely monitored the results and we look at results across three different dimensions. We always look at the consumer dimension, so what are View Details
Keywords: Food Services and Drinking Places; Food Services and Drinking Places
  • 01 Dec 2004
  • News

Marquis Jet Takes Off

partners took to NetJets was a new concept — membership cards giving customers 25 hours of flight time for $109,000 and up. Functioning primarily as a sales and marketing organization, Marquis Jet needed to ink a partnership with NetJets... View Details
Keywords: Roger Thompson; Air Transportation; Transportation
  • 01 Oct 2002
  • News

Michael F. Cronin

under management. Given Cronin's background, it's not surprising that the WP portfolio favors traditional industrial and service companies that are strong on business fundamentals. Examples include Herald Media (publisher of the newspaper... View Details
  • 22 Feb 2022
  • News

New Urban Order

and natural gas to more than 20 million customers in Massachusetts, New York, and Rhode Island—and has pledged to be net-zero by 2050. That promise keeps Judson focused on the advantages and challenges cities present in transitioning to... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services
  • 01 Sep 2006
  • News

Marketing Giant Ted Levitt Remembered

simple question: “What business are you in?” As an example of marketing myopia he cited railroads that “let others take customers away from them because they assumed themselves to be in the railroad business instead of the transportation... View Details
Keywords: Educational Services; Educational Services
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