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- All HBS Web (1,248)
- Faculty Publications (238)
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- 01 Jun 2011
- News
Mr. Start-Up
Issue Focus: Entrepreneurship Cassidy: At Google, a more intense and frenetic experience than launching his own companies. Art by Joe Ciardiello Related Links Watch a video of Mike Cassidy explaining his approach to rapid product... View Details
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management unit. Judging from the popularity of the Service Management elective, they are questions that... View Details
Keywords: Susan Young
- 01 Jun 1998
- News
Diversity and Community
imperative. (photograph by Jamie Tanaka) "At IBM," Gerstner said at the ceremony, "we're diverse by design, not mandate. With customers in more than 160 countries, our workforce has to reflect the rich array of cultures, perspectives, and... View Details
Keywords: Garry Emmons
- 01 Dec 1997
- News
Banking on HBS
Bank after a distinguished career as a Wall Street investment banker. "I wanted a program that would stimulate their thinking and make them aware of different approaches to problem solving and implementation of alternative courses of action." View Details
Keywords: Garry Emmons
- 12 Jul 2019
- News
The Birth of a Silicon Valley Blockbuster
companies that can afford to buy that—but there aren’t millions. And it’s very difficult to price discriminate on something which is a physical asset that you sell. Because if you’ve got effectively the exact same box that you’re selling to one View Details
- 13 Apr 2017
- News
Solving Nigeria’s Skilled Workforce Challenge
Photos by Kunle Ogunfuyi Even a college degree couldn’t help Temi Abiola, who grew up in Nigeria, land a job. Though he speaks fluent English, he lacked the problem-solving and customer relations skills... View Details
Keywords: Jill Radsken
- 01 Dec 2014
- News
Alumni and Faculty Books for December 2014
Herlihy (MBA 1981) (Gerard A. Herlihy) A satire about another out-of-control commodity and stock market boom. Blowing Smoke: Essays on Energy and Climate by Rud Istvan (MBA 1974) (Strategic Book Publishing and Rights Co.) From the foreword: “Istvan . . . tackles a... View Details
- 01 Mar 2011
- News
Making Their Way
Anthony L. Chirchirillo Leveraging China to Achieve Global Advantage for a U.S. Factory Chirchirillo: From Wisconsin base to global competitor. Related Links The Path to Economic Revival James McNerney Jr. Manufacturing's New Reality (HBS... View Details
- 01 Apr 2000
- News
Getting the Message
Journal of Interactive Marketing, heads the required MBA course in marketing and teaches an interactive marketing elective. He explains that traditional marketing tactics might include running a series of television or magazine ads and then posting an in-store display... View Details
Keywords: Susan Young
- 01 Apr 2002
- News
Urban Evolution - HBS Research on the Inner City
live and work. "Cross-sector partnering between business, government, and nonprofit sectors will be the collaboration paradigm of the 21st century," he asserts. Teaching Millions One customer with a $500 savings account is not very... View Details
- 01 Apr 1999
- News
Short Takes
internal intranet, "thereby allowing customers to serve themselves through their own computers within their own organizations." Nolan also points to Microsoft founder Bill Gates's strategy of holding computer prices relatively constant... View Details
Keywords: Eileen K. McCluskey
- 01 Sep 2012
- News
Alumni Books
best innovations: Find and fill an important unmet customer need. Plan for profitability. Strive for sustainability. Establish credibility. Gather necessary resources. Lead and manage effectively. Maintain balance and learn to enjoy the... View Details
- 01 Dec 2019
- News
Alumni and Faculty Books for December 2019
Disruption doesn’t create growth; instead, growth creates disruption. Growth is always hard, and disruptive growth is exponentially harder. It requires companies to make tough decisions in the face of daunting uncertainties: Should we bet our company’s future on... View Details
- 01 Oct 2000
- News
The Entrepreneurial Venture
line. Not surprisingly, therefore, the class has no shortage of members involved in the sort of entrepreneurial ventures that demand innovative thinking. RELATED LINK Class of 1975 Endows Chair in Entrepreneurship While many classmates... View Details
- 01 Sep 2016
- News
The Taxi Wars of Jakarta
percent of the population has credit cards. Go-Jek drivers offered their customers rain gear and surgical masks as protection against the streets’ noxious fumes. And all Go-Jek drivers received road safety training; gone were the... View Details
- 01 Mar 2005
- News
Answering the Call
things,” Benihana ads promised). Illustration by PJ Loughran After reading in a trade publication about Benihana’s innovative and efficient use of labor and layout to lower costs and facilitate customer turnaround times, Professor Earl... View Details
- 20 Feb 2013
- News
Thanking Veterans Online
sign-up process is easy. Service members and veterans can validate their military service against a government database or a military financial institution catering to nine million military customers through a real-time process. (For... View Details
- 01 Oct 1996
- News
The Drive for Excellence: An Interview with Jim Henderson
today's global, competitive environment, restructuring is a way of life. Yet it can severely test what I believe is at the core of management-employee relations -- the notion of trust and fairness. It's important to be open and direct... View Details
- 01 Sep 2011
- News
Coming Full Circle
Image by John Weber Related Links Featured research: "Think Customers Hate Waiting? Not so Fast..." Read Director John Korn's blog Did you know? HBS alumni include... As an assistant professor at Columbia... View Details
- 01 Dec 1997
- News
Growing Together
customers and the community, and differentiates us from our competitors," explains Jackson. "It's all part of our business strategy for leading BankBoston into the 21st century and is consistent with the philosophy of managing with values... View Details
Keywords: Marguerite Rigoglioso and Nancy O. Perry