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- All HBS Web
(1,859)
- People (1)
- News (211)
- Research (1,409)
- Events (2)
- Multimedia (7)
- Faculty Publications (588)
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- 01 Mar 2014
- News
Faculty and Alumni Books for March 2014
most profitable products and customers and demonstrating how, when, and where to apply over twenty distinct improvement tools and techniques. Finally, it discusses how to embed the process and the tools into... View Details
- 01 Sep 2009
- News
Ready for Launch
that provides incentives to employees while generating profits and growth.” The plan: Rechargeable batteries are a safe, clean, affordable energy source. Each battery has the size and weight of a brick and can be delivered directly to... View Details
- 01 Apr 1998
- News
Plunging Into the Net
profit. At this stage, however, profit is not the point. "Ultimately, we're talking about a change in the economy, in the way businesses organize themselves, and in the way customers access services," says... View Details
- 01 Oct 1998
- News
Beyond the Numbers
one moderately successful product — Stove Top stuffing mix. " Armed with this information, he quickly advised the firm to refocus its efforts on acquiring established but undermarketed concerns, which eventually led to GF's profitable... View Details
Keywords: Eileen K. McCluskey
- 26 Nov 2019
- News
Fintech, Small Business & the American Dream
Mills asked, “How do we keep this piece of the economy vibrant?” As Mills’s research demonstrates, small business lending hadn’t changed in 50 to 100 years. Traditional banks failed to deliver a positive customer experience and struggled... View Details
- 22 Feb 2022
- News
Ink: Bringing Purpose to Life
organization’s DNA and treat it as a radical new operating system. Deep Purpose is the result of a three-year journey for Gulati, in which he visited organizations around the world to see, firsthand, how leaders have managed to create immense View Details
- 01 Apr 1999
- News
Q & A: Confronting New Technologies: When Doing Right Is Wrong
technologies seldom make sense to managers, given their corporate perspective. There are two reasons for this. First, customers exert tremendous influence over managers' decisions and the directions they pursue. Since View Details
- 01 Sep 2008
- News
Alumni Books
while witnessing the end of the studio system, the development of indepen-dent production, and the rise and fall of some of Hollywood’s most gifted (and notorious) cultural icons. Satisfied Customers Tell Three Friends, Angry View Details
- 01 Jun 2010
- News
Green Dreams: Eco-Friendly Countertops
company’s product throughout its Seattle headquarters. Other customers include NASA, the Ritz-Carlton, Starbucks, Whole Foods, Amazon, Disney’s Epcot theme park, and Google. IceStone has come a long way since Magagnini’s dark day, and not... View Details
- 01 Apr 2002
- News
Siebel Addresses HBS Northern California Club
building great products," Siebel told the audience. "We make as many mistakes as anyone else, but this is our vision: Build a high-quality business. Do whatever it takes to make our customers satisfied. Be a market leader, a great place... View Details
- 01 Mar 2004
- News
Protecting against the Erosion of Brand Value
and sell books.” What’s at work here is commoditization, a process that results in companies being unable to profitably differentiate their products and services. “The specter of commoditization sends chills down every executive’s spine —... View Details
- 01 Jun 2009
- News
Crisis and Creativity
creates an opening for entrepreneurs who can meet the profitability challenge by reexamining the whole business model — a process that might involve customer acquisition or retention, or pricing innovations.... View Details
Keywords: Bhaskar Chakravorti
- 01 Apr 2002
- News
Professorship Brings Brierley's HBS Connection Full Circle
members, Epsilon engineered many of the ‘customer relationship' techniques that make today's customer loyalty programs so successful," says Brierley, who served as Epsilon's president and CEO for its first ten years. In 1980, serving... View Details
- 01 Jun 2007
- News
Delta’s Flight from Bankruptcy
the fall of 2005, but it also had the lowest revenue per available seat mile of the major airlines. The turnaround focused on three areas: the balance of nonstop versus connecting flights in the United States, the mix of domestic and international travel, and View Details
- 01 Dec 2018
- News
Alumni and Faculty Books for December 2018
do and what not to do) so that the analytics actually makes a difference. Books on customer analytics exist mainly in two categories: academic texts, which discuss theoretical approaches to data analysis... View Details
- 01 Mar 2007
- News
Courting the Poor
Luiza Helena initiated a reorganization that replaced family members with professional management and launched a campaign to reinforce the company’s mission to serve customers and employees. Despite the volatile nature of the Brazilian... View Details
- 01 Mar 2017
- News
Students Forecast Climate Change’s Impact
in the reduction of greenhouse gases, customers need to play a more significant role.” — Piersten Gaines (MBA 2018) Vail Ski Resort Data point: “The typical ski resort needs 100–105 days of skiing to secure the average industry View Details
Keywords: Dan Morrell
- 01 Dec 2010
- News
Additional alumni books for your consideration.
as money-market funds. Islands of Profit in a Sea of Red Ink: Why 40% of Your Business Is Unprofitable, and How to Fix It by Jonathan L.S. Byrnes (DBA ’80) (Penguin Portfolio) Given the uncomfortable truth that it’s possible, even easy,... View Details
- 06 Dec 2021
- News
Tipping Point
drivers. It is a model customers are familiar with.” And it’s a model she believes could also transform the coffee industry and other commodity supply chains. Courtesy Margaret Nyamumbo “The economics of coffee are some of the most... View Details
- 01 Dec 2011
- News
Li & Fung's Global Footprint
what to call it until the academics told us it was globalization. It’s like being a supply-chain manager. We were just doing what we thought our customers needed, and people said to me, “This is supply-chain management.” And I said, “Oh,... View Details