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Show Results For
- All HBS Web
(1,228)
- People (2)
- News (257)
- Research (729)
- Events (2)
- Multimedia (3)
- Faculty Publications (170)
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- 01 Jun 2001
- News
HBS Press Books in Brief
of customer-equity management in a variety of industries, the authors outline how to build and implement powerful new business and marketing systems. A comprehensive guide to managing customer portfolios... View Details
- 01 Mar 2012
- News
Making Finance Personal
there’s one thing I’ve learned in business, it’s the power of rapid-fire experimentation: enabling your team to test, rapidly change, iterate, and test again. Run experiments with customers and let them... View Details
- 01 Jun 2015
- News
Screen Grab
content—including no disruptive advertising. “We’re not trying to eradicate YouTube,” says Vimeo CEO Kerry Trainor (MBA 2004). “We’re offering creators a different environment and business model that we think will be much more powerful by... View Details
Keywords: Julia Hanna; HBO; Netflix; Hulu; Vimeo; YouTube; Telecommunications; Information; Arts, Entertainment
- 01 Apr 1997
- News
Manager's Notebook
customer information. But now, conveniences such as Web browsers and "smart cards" (which today are used to store electronic money in several European markets and, in the future, could record an individual's daily transaction information)... View Details
Keywords: Judith Ross
- 01 Dec 2007
- News
A View from the Top
implications.” It’s important to build up reserves of trust with customers and markets to call on in hard times, he added, and don’t try to start the process when times are already difficult. Dubinsky recalled her media ride on the... View Details
- 01 Mar 2013
- News
Sea of Dreams
invariably take a close look at each and every boat. Very large power yachts have become a particular source of fascination. What are they like inside? Who owns them? Where do they go? In 2007, Doug Von Allmen, a private equity investor I... View Details
- 24 Apr 2014
- News
Ron Shaich (MBA 1978)
Ron Shaich’s (MBA 1978) first venture, a cookie shop in downtown Boston, evolved into Au Bon Pain. His latest—Panera Cares—allows customers to pay only what they can afford at the popular restaurants he owns, Panera Bread. There’s a box... View Details
- 15 Dec 2024
- News
Back at the Ranch
the closing day, Minden calls the guys over to the shade of the tack room porch. In front of a smattering of friends and family who’ve come out to honor them, Minden tells the graduates how proud he is of them and the work they’ve put in. One by one, they come forward... View Details
- 06 Dec 2021
- News
Digitalization: The Key to the Future of HBS
the power of shared data, and what alumni can do to drive this vital change. How does HBS define “digital transformation”? Oftentimes, when people think about “transformation,” they think about complete change. But there is a mathematical... View Details
Keywords: April White
- 01 Jun 2020
- News
Post-Office
thought about this. For the asynchronous work, we’ve used our own SaaS product, Stack Overflow for Teams, which allows us to break down silos, store evergreen knowledge internally and share information on the latest products. Go-to-market, View Details
- 01 Sep 2015
- News
Alumni and Faculty Books for September 2015
results—the “service trifecta”; (6) use technology to elevate the most important and eliminate the worst service jobs; (7) take steps to develop a core of customers who are “owners”; and (8) build agile service organizations that learn,... View Details
- 28 May 2019
- News
Alumni and Faculty Books for June 2019
Edited by Margie Kelley Alumni Books How High Can You Soar? Eight Powers to Lift You to Your Full Potential by Jennifer Adams (OPM 51, 2018) Beyond Words Publishing What is holding you back from your biggest dreams? What steps can you... View Details
- 01 Dec 2022
- News
Flying High
(debt and equity) to $104.5 million. “We’ve demonstrated substantial success both in the United States and Europe,” observes Pelet. “Now we need to double down and expand further in those markets.” As Aero does that, attention to customer... View Details
Keywords: April White; aviation; airlines; entrepreneurship; leadership; innovation; Air Transportation; Transportation
- 17 Aug 2015
- News
The Play Alchemist
products. As the firm’s chief executive officer, she’s overseen the development of several new products, such as Pulse, a jump rope that can generate and store enough power to charge a cell phone. At the same time she was running... View Details
Keywords: Constantine von Hoffman
- 01 Sep 2011
- News
Charged Up
out of MIT, A123’s patented rechargeable batteries include a breakthrough Nanophosphate powder that increases conductivity, providing higher power levels and longer battery life. With initial applications for commercial View Details
- 01 Apr 1996
- News
Stewards of the Seventh Generation
"Our customers enjoyed real savings, and the environmental community applauded our efforts to reduce air pollution." However, the company was spending, not making, money on the concept. When Rowe — the former president and CEO of Central... View Details
- 01 Mar 2006
- News
Drive-In Nation
For decades, the U.S. auto industry ruled America’s economy, shaped the country’s development, and influenced American culture and social mores. Now, buffeted by globalization and other powerful forces, it faces a moment of truth. The... View Details
- 01 Feb 2000
- News
The Future Is Now: 21st-Century Business Pondered at HBS Forum
much more connected, pervasive, and easy to use. Greater customization will result, and the consumer will call the shots. "Companies that return power to the consumer will be the ones that thrive," Ballmer... View Details
- 08 Jun 2023
- News
Three Alumni Clubs Celebrate Leadership, Community, and History over Dinner
Baker Foundation Professor, Emeritus William A. Sahlman presented the Entrepreneurship Award to Michael Martin (MBA 2015), founder and CEO of RapidSOS, an advanced emergency technology company that powers safety, security, health, and... View Details
Keywords: Margie Kelley
- 22 Feb 2022
- News
Savings and Loam
finding brands in every aisle that align with their values. An entire generation of these consumers expects their purchasing power to be deployed as a force for good, whether that means supporting humane working conditions or social or... View Details