Publications

May 2008
Case

Thomas Green: Power, Office Politics and a Career in Crisis

By: W. Earl Sasser Jr. and Heather Beckham

The case describes the dilemma of a marketing manager, Thomas Green, who, after being rapidly promoted, is harshly criticized by his boss, Frank Davis. Green and Davis disagree on work styles and market projections. Green believes the sales goals set by Davis are based... View Details

Keywords: Superior ＆ Subordinate; Performance Management; Personal Strategy ＆ Style; Management Style; Conflict Management; Communication; Rank and Position; Personal Characteristics; Power and Influence

02 Jun 2014
News

When to Resign, and When to Clean Up the Mess

Keywords: crisis management; leadership

August 2009 (Revised September 2009)
Case

Tenova: Mining for Growth in an Economic Crisis

By: Gary P. Pisano, Elena Corsi and Elisa Farri

In December 2008, Gianluigi Nova, CEO of Tenova SpA, a technology and equipment supplier to the metals and mining industry, had to choose between two options. The first was to continue growing in the company's core business: equipment for the steel production. The... View Details

Keywords: Decision Choices and Conditions; Financial Crisis; Leadership; Crisis Management; Growth and Development Strategy; Market Entry and Exit; Diversification; Industrial Products Industry; Mining Industry

March 1996
Case

Intuit: The TurboTax/MacInTax Crisis (D)

Keywords: Crisis Management

November 2018
Case

Swissgrid: Enterprise Risk Management in a Digital Age

By: Robert S. Kaplan and Anette Mikes

Kurt Meyer, chief risk officer of Swissgrid, the Swiss national electricity transmission system operator, reflects on the risk management system he installed after the deregulation and liberalization of the European energy market. With 41 connections to other European... View Details

Keywords: Enterprise Risk Management; Energy Transmission; Risk and Uncertainty; Risk Management; Energy; Energy Industry; Utilities Industry; Switzerland

March 1996
Case

Intuit: The TurboTax/MacInTax Crisis (A)

Keywords: Crisis Management

November 2020
Case

Wilderness Safaris: Responses to the COVID-19 Crisis

By: James E. Austin, Megan Epler Wood and Herman B. "Dutch" Leonard

This case is an epilogue to “Wilderness Safaris: Impact Investing and Ecotourism Conservation in Africa” (2-321-020), which ends with the emergence of the pandemic in March 2020. The final discussion area for that case can be “What should Wilderness Safari CEO Keith... View Details

Keywords: Communities; COVID-19; Ecotourism; Travel; Travel Industry; Conservation Planning; Reopening; Investor Relations; Project Strategy; Governance; Decision Making; Cash; Health Pandemics; Business and Shareholder Relations; Tourism Industry; Africa

01 Mar 2009
News

Faculty Responds to Financial Crisis

Global Failures Create a “Lodestar” for HBS Research and Teaching From new cases to new courses and research projects, the HBS faculty’s response to the global financial crisis has been “quite extraordinary,” says Professor Joe Badaracco,... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

November 1991 (Revised November 1992)
Case

New Jersey Solid Waste Crisis

By: Willis M. Emmons III

Keywords: Wastes and Waste Processing; Crisis Management; New Jersey

12 Jul 2020
Research & Ideas

Solving COVID'S Mental Health Crisis

Harvard Business School. Shirley Spence is a writer, educator and former partner at Oliver Wyman, a global management consulting firm. [Image: iPhoto] Other Stories in This Series How Leaders Are Fighting Food Insecurity on Three... View Details

Keywords: by Howard Stevenson and Shirley Spence; Health

March 1996
Case

Intuit: The TurboTax/MacInTax Crisis (C)

Keywords: Crisis Management

March 1996
Case

Intuit: The TurboTax/MacInTax Crisis (B)

Keywords: Crisis Management; Information Technology Industry

May 2011 (Revised June 2011)
Case

The Crisis at Tyco - A Director's Perspective

By: Suraj Srinivasan and Aldo Sesia

In 2002, Wendy Lane had been a member of the board of directors at Tyco International a little more than a year when the company's CEO Dennis Kozlowski and other top executives were accused of fraud, which ultimately led to resignations, imprisonments, lawsuits, and... View Details

Keywords: Management Teams; Reputation; Governing and Advisory Boards; Crisis Management; Accounting Audits; Problems and Challenges; Risk Management; Finance; Managerial Roles; Lawsuits and Litigation; Service Industry; United States

March 2000
Teaching Note

Oxford Health Plans (A): Specialty Management [and] Oxford Health Plans (B): Crisis Strikes TN

By: James L. Heskett, Richard M.J. Bohmer and Jody H. Gittell

Teaching Note for (9-898-042) and (9-800-366). View Details

Keywords: Business or Company Management; Crisis Management; Medical Specialties; Health Care and Treatment; Health Industry; United States

24 Apr 2018
Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

Starbucks CEO Kevin Johnson (left) meets with employees and community members in this file photo. (Photo courtesy Starbucks.) Johnson & Johnson CEO Jim Burke’s leadership during the 1982 Tylenol crisis is what we at Harvard Business... View Details

Keywords: by Bill George; Technology; Food & Beverage

April 1998
Case

Responding to 21st Century Financial Crisis

By: Huw Pill

During the 1990s, financial crises appear to have been almost annual events. Examples abound: the collapse of S & Ls in the United States; currency mayhem in Europe; Mexican devaluation and banking crisis; Japanese banks teetering on the verge of default; currency and... View Details

Keywords: Global Range; Financial Crisis

Article

The Role of the Board Chair During a Crisis

By: Achim Schmitt, Gilbert Probst and Michael Tushman

A company’s long-term survival during a crisis depends on complementary roles, strategic alignment, and chemistry between the chair and CEO. View Details

Keywords: Board Chair; Management Teams; Crisis Management; Relationships