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  • All HBS Web  (339)
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    • Research  (177)
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Show Results For

  • All HBS Web  (339)
    • News  (88)
    • Research  (177)
    • Events  (3)
    • Multimedia  (2)
  • Faculty Publications  (103)
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  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

exceeding that percentage of actual revenue. Other expenses—insurance, credit card processing, marketing, utilities, repairs—mount up. Assuming adequate working capital upon opening, a restaurant’s cash from... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 15 Oct 2001
  • Research & Ideas

What You Don’t Know About Making Decisions

to lowering credit card fees, and Golub unexpectedly proposed raising fees instead. "I don't think he meant it seriously, " says the manager. "But he certainly taught us how to think about... View Details
Keywords: by David A. Garvin & Michael A. Roberto
  • 23 Jun 2008
  • Research & Ideas

Innovative Ways to Encourage Personal Savings

have legs—and whether they generate new savings. On the credit side, I think the presentation of information to credit card borrowers may influence the way they use their... View Details
Keywords: by Martha Lagace; Financial Services
  • 03 Dec 2014
  • What Do You Think?

Can the Brilliant Jerk Be Managed Effectively?

problems for colleagues. They are demanding to the point of being abusive, they make promises to clients that their colleagues cannot meet, they take too much credit for success, and they generally are unable to adhere to commonly shared... View Details
Keywords: by James Heskett
  • February 2010
  • Supplement

Valuing Visa? Priceless (CW)

By: Peter Tufano
Students must determine whether or not Visa, which had an IPO one month prior, is a good investment. The case provides an overview of multisided platform businesses and the payments industry in general. Visa's business model and economics are reviewed. View Details
Keywords: Credit Cards; Initial Public Offering; Valuation; Multi-Sided Platforms; Microeconomics
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Tufano, Peter, and Jordan Ashley Wong Keffer. "Valuing Visa? Priceless (CW)." Harvard Business School Spreadsheet Supplement 210-708, February 2010.
  • June 1995 (Revised May 1996)
  • Teaching Note

American Express TRS Charge-Card Receivables and Lehman Brothers and the Securitization of American Express Charge-Card Receivables TN

By: Andre F. Perold and Wai Lee
Teaching Note for (9-293-120) and (9-293-121). View Details
Keywords: Credit Cards; Accounting; Financial Services Industry
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Perold, Andre F., and Wai Lee. "American Express TRS Charge-Card Receivables and Lehman Brothers and the Securitization of American Express Charge-Card Receivables TN." Harvard Business School Teaching Note 295-158, June 1995. (Revised May 1996.)
  • February 1995 (Revised November 1996)
  • Case

MasterCard and World Championship Soccer

By: John A. Quelch and Carin-Isabel Knoop
The MasterCard vice president for global promotions and other MasterCard executives are appraising the results of MasterCard's worldwide sponsorship of the 1994 World Cup soccer championship. They must decide whether to commit to sponsor the 1998 championship to be... View Details
Keywords: Credit Cards; Marketing Strategy; Multinational Firms and Management; Advertising Campaigns; Globalization; Sports; Financial Services Industry; Sports Industry; France; United States
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Quelch, John A., and Carin-Isabel Knoop. "MasterCard and World Championship Soccer." Harvard Business School Case 595-040, February 1995. (Revised November 1996.)
  • October 1999 (Revised July 2000)
  • Case

MasterCard International: World Championship Soccer Sponsorship

By: David J. Arnold and David Lane
MasterCard must decide whether to renew the sponsorship of the World Cup and other soccer events in light of a 100% increase in the sponsorship fee and a strategic realignment by MasterCard. A rewritten version of an earlier case. View Details
Keywords: Credit Cards; Marketing Strategy; Sports; Financial Services Industry; Sports Industry
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Arnold, David J., and David Lane. "MasterCard International: World Championship Soccer Sponsorship." Harvard Business School Case 500-036, October 1999. (Revised July 2000.)
  • 26 Apr 2010
  • Research & Ideas

When Other Companies Compete Like Crazy, Dare to Be Different

multiplies, the differences between them start to become increasingly trivial.” The truth of the matter is, my father never had to choose a credit card affiliation out of a deluge of View Details
Keywords: by Sarah Jane Gilbert
  • 08 Aug 2018
  • Sharpening Your Skills

Parmigiano-Reggiano, Jane Austen, and Other Things You Didn't Know About Finance

Sapphire Made Credit Cool for Millennials The Chase Sapphire Reserve card was one of the hottest product launches in 2016. But what would be JP Morgan's next act be? State Street’s SHE: Investing in Women... View Details
Keywords: by Sean Silverthorne; Financial Services
  • 24 Nov 2020
  • Working Paper Summaries

Accounting for Product Impact in the Consumer Finance Industry

Keywords: by George Serafeim and Katie Trinh; Financial Services
  • December 2012 (Revised October 2022)
  • Case

Plastiq

By: Jeffrey J. Bussgang, Gaurav Jain, Liroy Haddad, Luke Langford and Matt Noble
The young CEO of a venture-backed startup needs to figure out his go to market strategy and the right profile for his first key sales hires. Should he develop partnerships with channels that would provide leverage or build out a direct sales force? And should the sales... View Details
Keywords: Payments; Sales; Channels; Credit Cards; Digital Platforms; Selection and Staffing; Cost vs Benefits; Salesforce Management; Marketing Channels; Business Startups; Business Strategy; Marketing Strategy; Partners and Partnerships; Management Systems
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Bussgang, Jeffrey J., Gaurav Jain, Liroy Haddad, Luke Langford, and Matt Noble. "Plastiq." Harvard Business School Case 813-125, December 2012. (Revised October 2022.)
  • September 2016
  • Teaching Note

Apple Pay

By: Shelle Santana and Sunil Gupta
Keywords: Technology; Digital Services And Strategy; Launch; Mobile; Mobile Payments; Apple; Payments; Smartphone; Apple Pay; Eddy Cue; Jennifer Bailey; iOS; Iphone; Marketing; Product; Mobile and Wireless Technology; Product Launch; Finance; Credit Cards; United States; United Kingdom
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Santana, Shelle, and Sunil Gupta. "Apple Pay." Harvard Business School Teaching Note 517-038, September 2016.
  • April 1993 (Revised December 1994)
  • Case

Lehman Brothers and the Securitization of American Express Charge-Card Receivables

By: Andre F. Perold and Kuljot Singh
In early 1992, Lehman Brothers had received a mandate from its affiliate, American Express Travel Related Services (TRS) Co., to securitize a portion of its consumer charge-card receivables portfolio. It is now July 22, and Lehman and TRS have just returned from a... View Details
Keywords: Risk and Uncertainty; Credit Cards; Financial Instruments; Stocks; Asset Pricing
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Perold, Andre F., and Kuljot Singh. "Lehman Brothers and the Securitization of American Express Charge-Card Receivables." Harvard Business School Case 293-121, April 1993. (Revised December 1994.)
  • 28 Aug 2007
  • First Look

First Look: August 28, 2007

June 2006. Underlying its excellence in personal banking is CMB's leadership in developing its credit card business. By April 2006, CMB had issued a total of over 5 million View Details
Keywords: Martha Lagace
  • 02 Jan 2018
  • Op-Ed

'Dear Working Knowledge'--Our Favorite Reader Comments of the Year

did against precious metals? I argue that they do. By and large all cryptocurrencies possess all of our favorite qualities in an electronic currency: speed of transaction, ease of portability (compared to say a credit View Details
Keywords: by Sean Silverthorne
  • 14 Dec 2009
  • Research & Ideas

Can Entrepreneurs Drive People Movers to Success?

agree" confirmations, it's all too easy to press an extra button that purportedly accepts one of these offers, without realizing that the offer actually carries a charge of $15 per month or more. Notably, these offers obtain consumers' View Details
Keywords: by Martha Lagace; Transportation
  • 18 Mar 2008
  • First Look

First Look: March 18, 2008

  Working PapersWhere Does It Go? Spending by the Financially Constrained Authors:Shawn A. Cole, John Thompson, and Peter Tufano Abstract In this paper, we analyze the spending decisions of over 1.5 million Americans who vary in their degree of revealed View Details
Keywords: Martha Lagace
  • April 1993 (Revised December 1994)
  • Case

American Express TRS Charge-Card Receivables

By: Andre F. Perold and Kuljot Singh
American Express (TRS) Co. is considering a proposal to securitize a portion of their consumer charge-card receivables portfolio. In the past, they have relied exclusively on a captive finance subsidiary, Credco, to perform this function. The proposed securitization... View Details
Keywords: Credit Cards; Restructuring; Borrowing and Debt; Financial Management; Financial Strategy; Debt Securities; Travel Industry
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Perold, Andre F., and Kuljot Singh. "American Express TRS Charge-Card Receivables." Harvard Business School Case 293-120, April 1993. (Revised December 1994.)
  • 12 Oct 2006
  • First Look

First Look: October 12, 2006

Periodical:Harvard Business Review (October 2006) Abstract "Two-sided markets" are platform-mediated markets that exhibit network effects between two distinct groups of users, for example, card holders and merchants in View Details
Keywords: Sean Silverthorne
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