Continuous Delivery - Publications - Faculty & Research

01 Dec 2023
News

A More Accommodating Approach

business skills you need for your career today,” says Amy Edmondson, the Novartis Professor of Leadership and Management at HBS and CLIMB faculty chair. Referencing Nooner’s experience in GMP, Mullane notes that non-degree programs at HBS will have to View Details

Keywords: Jennifer Gillespie

15 Jul 2008
First Look

First Look: July 15, 2008

relentless execution—efficient, timely, consistent production and delivery of goods or services—is the surefire path to customer satisfaction and positive financial results. But this is a myth in the knowledge economy, argues Edmondson, a... View Details

Keywords: Martha Lagace

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

Maersk, a leader in shipping services, kept its sailors on ships to ensure their safety and continued cross-national shipping. Alibaba and JD.com employed mandatory health checks and use of safety equipment in its factories and View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

07 Dec 2021
Op-Ed

Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge

competent and will continue to grow. Investment in the mindset and skills tiers, however, is not a given. Making that investment enables leaders to fully bring to bear their knowledge on behalf of the organization. The self-awareness... View Details

Keywords: by Hise Gibson and Shawnette Rochelle

29 Sep 2015
First Look

September 29, 2015

CEO Tim Cook knew that Apple, despite its phenomenal success, needed to continue to innovate in new product areas in order to continue its momentum into the future. This case explores three new (actual or... View Details

Keywords: Sean Silverthorne

Web

About the Center - Christensen Center for Teaching & Learning

Faculty for more details). In addition, the Center participates in the design and delivery of the START orientation program for new HBS faculty as well as various case method teaching programs offered by HBS to faculty from business... View Details

14 Jul 2023
Blog Post

Harvard Business School Announces Its 2023-2024 Blavatnik Fellows

industries, including: a novel enzymatic RNA synthesis platform, an immune system-driven dendritic cell therapy to combat cancer, new molecular technologies for the delivery of transdermal formulations, a lipid-targeting drug to treat... View Details

06 Jul 2023
News

Lessons from Major League Baseball's Game-Changing Innovations

the bat, the exit velocity when you hit the ball. That didn't exist 10 years ago. And what you're seeing is that hitters are now optimizing their swing to hit home runs and pitchers are optimizing their delivery to throw as hard as they... View Details

31 Mar 2022
Op-Ed

Navigating the ‘Bermuda Triangle’ in Professional Services

easy. Small firms operate informally. Continuing an informal approach to management strains performance as a firm grows. Costs begin to increase and errors in operations and service delivery begin to... View Details

Keywords: by Ashish Nanda

November 2019
Case

DeepMap: Charting the Road Ahead for Autonomous Vehicles

By: Shane Greenstein and Nicole Tempest Keller

Founded in 2016, DeepMap developed high definition (HD) mapping software and localization services for Level 4+ autonomous vehicles. Traditional navigational maps were accurate to a few meters, which was sufficient for drivers but not for machine-driven vehicles that... View Details

Keywords: Mapping Software; Autonomous Vehicles; Business Startups; Applications and Software; Technological Innovation; Technology Adoption; Service Delivery; Global Range; Resource Allocation; Strategic Planning; Technology Industry; Auto Industry

Citation

Educators

Purchase

Web

Geography of Care - Institute For Strategy And Competitiveness

Measure Outcomes & Cost for Every Patient Aligning Reimbursement with Value Systems Integration Geography of Care Information Technology Geography of Care Geography of Care Today’s top health care providers can help lead the way toward a nationwide value-based health... View Details

01 Jun 2023
News

Curb Appeal

trash collection to snow removal. If the forecast is correct, DSNY will have to clear 5 to 6 inches from 6,500 miles of city streets—a task that involves fitting plows to 2,000 garbage trucks and salt spreaders while continuing to collect... View Details

Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government

01 Aug 2022
What Do You Think?

Does Religious Belief Affect Organizational Performance?

Is it useful to try to measure the impact of ideological and religious differences on organizational cultures and therefore bottom-line performance? Where they are publicized, do they influence the nature of the people attracted to the organization? If we View Details

Keywords: Re: James L. Heskett

Blog

The Chao Center: The Heart of HBS Executive Education

Opened in 2016, the Ruth Mulan Chu Chao Center serves as a vibrant hub of campus life for those attending HBS Executive Education programs, complementing our classroom buildings and residences. Here, executives can be welcomed to campus, grab a coffee or a meal, View Details

19 Apr 2004
Research & Ideas

Birth of the American Salesman

worked to convince homeowners of the value of the new machine over the traditional delivery of ice. After the demand for refrigerators was established, manufacturers concentrated on advertising, on differentiating their product from other... View Details

Keywords: by Laura Linard

30 Oct 2012
First Look

First Look: October 30

the more than thirty units that had previously delivered acute stroke care. This case profiles the rollout of the new care delivery model in North Central London, where acute stroke care had previously been fragmented among five acute... View Details

Keywords: Sean Silverthorne

25 Jun 2018
Research & Ideas

In America, Immigrants Really Do Get the Job Done

toward a healthy economy and future gains? There are several levers such as investing heavily in robotics and labor-augmenting machinery, but immigration can also be a powerful way for countries to continue economic development and... View Details

Keywords: by Michael Blanding; Agriculture & Agribusiness; Technology; Service

Web

Advisory Board - Entrepreneurship

Advertising Bureau, where he continues to champion innovation in online advertising. Bonnie had guided the successful marriage of CNET Networks' authoritative, award-winning content with the power of technology, evolving the company's... View Details

31 May 2011
Research & Ideas

Japan Disaster Shakes Up Supply-Chain Strategies

narrow, optimized supply chains," Shih says. "They put all of their eggs with one supplier that had the best product at the lowest price." Suppliers Squeezed, Too At the same time the suppliers, also under pressure to View Details

Keywords: by Dennis Fisher; Auto; Technology; Computer; Electronics

Web

Student Spotlight: 2023 HCC Co-Presidents Reflect on Their Time at HBS and the Current Health Care Systems - Blog: Health Supplement

reducing the disparities and injustices that we see in healthcare, which will require enormous systems change. What industry of health care are you most interested in? I will be continuing my training as a medical doctor for the next... View Details

Publications