Consensual Assessment Technique - Publications - Faculty & Research

09 Jan 2006
Research & Ideas

When Benchmarks Don’t Work

of benchmarking when used to assess the performance of human resources, information technology, finance, and other internal support or shared services groups. In our forthcoming book, Alignment, David Norton and I devote a chapter to... View Details

Keywords: by Robert S. Kaplan; Service

30 Jul 2018
Research & Ideas

Why Ethical People Become Unethical Negotiators

the scales of fairness. How companies can promote ethics Negotiators can keep their values intact and prevent deception from creeping into talks by using several techniques or processes, Bazerman says. To promote ethics at the bargaining... View Details

Keywords: by Dina Gerdeman

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Timing - Christensen Center for Teaching & Learning

Teaching by the Case Method Timing Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing Participation Engagement Board Use Teaching Quantitative... View Details

10 Sep 2001
What Do You Think?

Do MBAs Need More Street Smarts?

Summing Up Summing up the unusually large number of responses to the piece on street smarts, the consensus is that they represent skills taught by experience, role models, and experiential learning View Details

Keywords: by James Heskett

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Disruptive Innovation Online Course | HBS Online

Key Concepts Become fluent in disruptive innovation theory Assess new opportunities and potential threats Discover jobs to be done and develop frameworks to better understand customer needs Acquire View Details

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Strategy Execution Online Course | HBS Online

Improving Job Design Featured Exercises Analyze a job using the Job Design Optimization Tool (JDOT) Recommend a set of job design improvements 5-6 hrs Module 3 Energizing Employees to Execute Strategy Apply techniques to spur high... View Details

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Entrepreneurship Course Online | HBS Online

Now Key Concepts Identify a business opportunity Evaluate an idea and assess the market Explore the risks and rewards of entrepreneurship Leverage experiments to validate concepts and refine your business strategy Discover the key... View Details

15 Oct 2001
Research & Ideas

What You Don’t Know About Making Decisions

Unfortunately, superior decision making is distressingly difficult to assess in real time. Successful outcomes—decisions of high quality, made in a timely manner and implemented effectively—can be evaluated only after the fact. But by the... View Details

Keywords: by David A. Garvin & Michael A. Roberto

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Business Economics Online Course | HBS Online

markets and analyze the impact of market changes 12 hrs Module 2 Strategies for Assessing and Increasing Demand Appreciate how complements and network effects impact demand and evaluate techniques to... View Details

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Credential of Leadership, Impact, and Management in Business | HBS Online

Effectiveness Inquiry and Advocacy Show Hide Details Modules Taking Charge Leading Your Team Unleashing Potential in Yourself and Others Your Network Featured Exercises Build a foundation of self-awareness through a 360° assessment... View Details

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Launching Tech Ventures | HBS Online

Concepts Welcome to Launching Tech Ventures Business Model Exploration Business Model Evaluation Business Model Alignment Featured Exercises Perform a business model quality assessment Characterize the different types of business models... View Details

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2022 Reunion Presentations - Alumni

openings for organizations and investors to play offense, as well as defense. We will use case studies from Miami, FL (flooding) and Sonoma, CA (wildfire) to illustrate techniques and best practices. Participants will leave with a toolkit... View Details

12 May 2020
Research & Ideas

It’s Time To Relaunch Your Remote Team

that will help the team advance its goals. Generating a detailed list of every single item is not necessary, but the relaunch session helps team members reach a general consensus about what the team needs, its current resources, and how... View Details

Keywords: by Tsedal Neeley

18 Jul 2011
Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

and priorities--they're working 80-hour weeks! In his book, Kaplan discusses techniques for matching available hours with key priorities, so executives can learn to do much more effective work and better manage their time. He recommends... View Details

Keywords: by Carmen Nobel

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Teaching Quantitative Material - Christensen Center for Teaching & Learning

Providing Assessment & Feedback Sample Class Teaching quantitative material with the case method challenges students to build their capabilities in identifying and solving problems embedded in context, think critically about approaches... View Details

24 Nov 2003
Research & Ideas

Boards and Corporate Governance: A Balanced Scorecard Approach

modern economy, and how governance systems differ internationally. He discussed the key functions of boards and reviewed the challenges boards currently face. Professor Kaplan addressed techniques and tools boards can use to improve... View Details

Keywords: Re: Robert S. Kaplan & Krishna G. Palepu

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Frequently Asked Questions | HBS Online

program from Harvard Business School. Disruptive Strategy helps students become fluent in disruption theory and gain confidence in articulating complex viewpoints, apply strategic frameworks to assess new opportunities and potential... View Details

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Power and Influence for Positive Impact | HBS Online

Understand how power really works Cultivate power to make an impact Avoid the pitfalls of power Build networks as a source of power Assess your organization’s political landscape Develop influence skills to shift power dynamics Exercise... View Details

19 Mar 2012
HBS Case

HBS Cases: Overcoming the Stress of ‘Englishnization’

long-term effort for us," he said. "Starting this month, my own speech will simply be in English." All workers were required to take a two-hour 200-question test to assess their reading and listening comprehension of... View Details

Keywords: by Kim Girard

19 Sep 2005
Research & Ideas

Rethinking Company Loyalty

company uses assessment tools and career coaches to identify employees' strengths and decide how to best leverage those talents for the company's good. The company also encourages employees to initiate conversations about how their... View Details

Keywords: by Lauren Keller Johnson

Publications