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Show Results For

  • All HBS Web  (468)
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    • News  (203)
    • Research  (178)
    • Multimedia  (1)
  • Faculty Publications  (34)
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  • 21 May 2001
  • Research & Ideas

From Tigers to Kaleidoscopes: Thinking About Future Leadership

confides HBS professor Rosabeth Moss Kanter in the introduction to her essay in Management 21C called "Kaleidoscope Thinking." "I was sitting in a Singapore ballroom when the British head of a global oil company told his top managers... View Details
Keywords: by Martha Lagace
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who... View Details
Keywords: by Jim Aisner; Retail
  • 10 Feb 2003
  • Research & Ideas

Women at Work

"Work/Life Balance: Are We Comfortable with the Choices We Make?" moderated by HBS professor Robin Ely, discussed their work/life decisions and the repercussions of those decisions at the 12th Annual Dynamic Women in Business View Details
Keywords: by Wendy Guild
  • 14 Mar 2011
  • Research & Ideas

Water, Electricity, and Transportation: Preparing for the Population Boom

Infrastructure, and Resources"—tackled three giant subjects: water, energy, and transportation. The conference was sponsored by Harvard Business School's Business and Environment Initiative and co-chaired by professors Rebecca M.... View Details
Keywords: by Carmen Nobel
  • 09 Mar 2010
  • First Look

First Look: March 9

International Conference on Financial Cryptography and Data Security (forthcoming) Abstract We describe a method for identifying "typosquatting," the intentional registration of misspellings of popular web site addresses. We... View Details
Keywords: Martha Lagace
  • 23 Mar 2021
  • Book

Succeeding in the New Work-from-Anywhere World

out-of-sync, and out-of-touch mode,” Neeley says. Another challenge, especially during the pandemic: The lines between work and non-work times can get blurred, so managers should be concerned less about productivity dropping and more about employees working too hard.... View Details
Keywords: by Michael Blanding
  • 12 Sep 2005
  • Research & Ideas

The Broadband Explosion: Thinking About a Truly Interactive World

invitation-only conferences are convened every few years (the one before this one was in 1995); the idea is to bring together a critical mass of the best thinkers in these industries for an intense session of discussion and debate.... View Details
Keywords: by Sara Grant; Technology; Communications; Telecommunications
  • 17 Nov 2003
  • Research & Ideas

The Business Case for Diabetes Disease Management

Conference on November 7. Beaulieu's research focuses on many aspects of healthcare—including contracting, quality competition in managed care, and human capital management and performance measurement. At the session, she prodded her... View Details
Keywords: by Martha Lagace; Health
  • 08 Mar 2016
  • Research & Ideas

Solving an Economic Mystery Surrounding Argentina and Chile

history that year was Dr. Andrea Lluch, from Argentina. This was the origins of a research program and conference series which led to this collaborative volume, and the Creating Emerging Markets oral history project, which began with... View Details
Keywords: by Sean Silverthorne
  • 05 May 2003
  • Research & Ideas

What It Takes to Restore Trust in Business

raising money from the very people that they would otherwise be called upon to criticize and condemn," Mills concluded. While he praised the breadth and depth of the conference sessions—which covered... View Details
Keywords: by Martha Lagace; Financial Services
  • 15 Apr 2014
  • Research & Ideas

Calderón: Economic Arguments Needed to Fight Climate Change

What do Chinese coal plants and the American legislative branch have in common? They are both major adversaries in the fight against climate change, according to former President of Mexico Felipe Calderón. "The most serious problem is in the United States... View Details
Keywords: by Carmen Nobel; Manufacturing
  • 02 Apr 2010
  • What Do You Think?

Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?

them more interesting? What kinds of responses, if any, are called for? What do you think? To read more: The Conference Board, "U.S. Job Satisfaction at Lowest Level in Two Decades," January 5,... View Details
Keywords: by Jim Heskett
  • 18 Apr 2005
  • Research & Ideas

Tips to Reinvent the Department Store

Retail and Luxury Goods Conference on April 3. Chadwick noted that while department stores used to be where shoppers went for everything from baby clothes to furniture to power tools, many stores have now limited their assortment and... View Details
Keywords: by Julie Jette; Retail
  • 06 Apr 2015
  • Research & Ideas

After Germanwings, More Attention Needed on Employee Mental Health

stigmatization and dysfunctional finger-pointing being the result." Stress Or Mental Illness? A culture of 3 a.m. emails and competition in the conference rooms can contribute to workplace stress. A 2013 survey by the American Psychiatric... View Details
Keywords: by Michael Blanding; Health; Air Transportation
  • 18 Aug 2014
  • Research & Ideas

Have a Better Idea To Improve Health Care?

system, while 20 percent felt "strongly negative." The feedback resulted in a call to arms, a report that detailed five imperatives to improve the situation. Among these imperatives: the need to integrate newly developed approaches into... View Details
Keywords: by Carmen Nobel; Health
  • 16 Apr 2001
  • Research & Ideas

Angels Face the Innovator’s Dilemma

The venture capital industry is ripe for disruption: just like other leading mainstream companies have been for years, according to HBS professor Clayton M. Christensen. As a keynote speaker at the conference and author of the managerial... View Details
Keywords: by Martha Lagace; Financial Services
  • 24 Apr 2020
  • Op-Ed

Lessons from the NFL: Virtual Hiring, Leadership, Building Teams and COVID-19

Teams draft channel. All parties will also be dialled into a conference call that will last the duration of the draft. Picks will be announced over the call. If the Microsoft Teams channel is not working,... View Details
Keywords: by Sarah Abbott , Boris Groysberg, Tali Groysberg, and Abhijit Naik; Sports
  • 31 Jul 2014
  • Research & Ideas

A Scholarly Crowd Explores Crowdsourcing

powerful than the normal academic method of doing research that I will never do that again." Whether it's called crowdsourcing or open innovation, the growth of methods for yoking together groups of experts in various fields to work... View Details
Keywords: by Sean Silverthorne
  • 03 Nov 2014
  • Research & Ideas

Brand Lessons From the Nobel Prize

given to "those who, during the preceding year, shall have conferred the greatest benefit to mankind." "The heart of the brand, the essence of the brand, resides in the will of Alfred Nobel," says Greyser. He continued, "people associated... View Details
Keywords: by Carmen Nobel
  • 16 Jun 2003
  • Research & Ideas

Researchers Contribute Globalization of Markets Papers

way to combine the best of both? Yes, if marketers are willing to dig below superficial benefits and attributes to connect products and services to emotions and schemes of thoughts that are almost universally shared among human beings. "The process we advocate... View Details
Keywords: by Working Knowledge editors
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