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  • June 1995 (Revised August 1995)
  • Background Note

Managing IT in the 1990s: Communications Technology

By: Lynda M. Applegate and Geoffrey Bock
Provides an overview of the basic technologies that comprise the communications infrastructure of a firm. Network architecture, wide area networks, local area networks, communication media, network protocols, and basic principles of data transmission over networks are... View Details
Keywords: Management; Information Technology; Communication Technology
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Applegate, Lynda M., and Geoffrey Bock. "Managing IT in the 1990s: Communications Technology." Harvard Business School Background Note 195-270, June 1995. (Revised August 1995.)
  • January 1983 (Revised June 1985)
  • Case

Mary Kay Cosmetics, Inc.: Marketing Communications

By: John A. Quelch
Marketing executives at the company are considering the merits of a variety of communications programs designed to increase the effectiveness of the company's sales force of beauty consultants. View Details
Keywords: Marketing Communications; Salesforce Management; Decision Making; Performance Effectiveness; Management Teams; Beauty and Cosmetics Industry; United States
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Quelch, John A. "Mary Kay Cosmetics, Inc.: Marketing Communications." Harvard Business School Case 583-068, January 1983. (Revised June 1985.)
  • Research Summary

Strategic Uncertainty and Communication in Bargaining

A second field of research deals with the effects of strategic uncertainty and communication on bargaining behavior. Stylized bargaining situations are the simplest prototypes of strategic interaction. However, their experimental study provides us with insights which... View Details
  • 2012
  • Chapter

Communicating Frames in Negotiations

By: Kathleen L. McGinn and Markus Noth
Keywords: Negotiation; Communication
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McGinn, Kathleen L., and Markus Noth. "Communicating Frames in Negotiations." In The Oxford Handbook of Economic Conflict Resolution, edited by Gary E. Bolton and Rachel T.A. Croson, 61–75. Oxford University Press, 2012.
  • 1983
  • Chapter

Communication in One-to-One Relationships

By: John J. Gabarro
Keywords: Interpersonal Communication
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Gabarro, John J. "Communication in One-to-One Relationships." In Managing Behavior in Organizations, edited by Leonard A. Schlesinger, Robert G. Eccles, and John J. Gabarro. New York: McGraw-Hill, 1983.
  • 18 Oct 2016
  • Op-Ed

Why Business Should Invest in Community Health

Children in the United States today are at risk to live shorter lives than their parents. This sobering assessment is one reason big box retailer Target is investing $40 million this year to improve the health of communities around the... View Details
Keywords: by John Quelch, Howard Koh, and Pamela Yatsko; Health
  • Article

Online Community as Space for Knowledge Flows

By: Samer Faraj, Georg von Krogh, Eric Monteiro and Karim R. Lakhani
Online communities frequently create significant economic and relational value for community participants and beyond. It is widely accepted that the underlying source of such value is the collective flow of knowledge among community participants. We distinguish the... View Details
Keywords: Knowledge Sharing; Value Creation; Collaborative Innovation and Invention
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Faraj, Samer, Georg von Krogh, Eric Monteiro, and Karim R. Lakhani. "Online Community as Space for Knowledge Flows." Information Systems Research 27, no. 4 (December 2016): 668–684.
  • January 1992
  • Teaching Note

Communications Satellite Corporation TN

By: William E. Fruhan Jr.
Teaching Note for (9-276-195). View Details
Keywords: Cost of Capital; Equity; Risk and Uncertainty; Communications Industry
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Fruhan, William E., Jr. "Communications Satellite Corporation TN." Harvard Business School Teaching Note 292-046, January 1992.
  • Research Summary

Regulatory negotiations and risk communication

In the pharmaceutical industry a drugs benefits and risks are constantly being weighed by companies, regulators, physicians and drug consumers. While companies and regulators must make decisions based on population statistics about drug outcomes, physicians and drug... View Details
  • 18 Apr 2011
  • Research & Ideas

It’s Not Nagging: Why Persistent, Redundant Communication Works

redundant communication, coupled with an escalating sense of urgency, is integral to communicating because it gets the job done. New research shows that getting employees to listen up and deliver isn't so different. “Those without power... View Details
Keywords: by Kim Girard
  • April 2004
  • Teaching Note

Peninsula Community Foundation (TN)

By: James E. Austin, Jane Wei-Skillern and Alexis Lefort
Teaching Note to (9-304-015). View Details
Keywords: Financial Services Industry
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Austin, James E., Jane Wei-Skillern, and Alexis Lefort. "Peninsula Community Foundation (TN)." Harvard Business School Teaching Note 304-103, April 2004.
  • January 1999 (Revised March 2004)
  • Case

Mobile Communications Tokyo, Inc.

Describes a young Japanese telecommunications equipment and software company. The founder and president, Hatsuhiro Inoue, has just seen revenues double over the last two years and expects further rapid growth. The company currently has three product lines:... View Details
Keywords: Growth Management; Initial Public Offering; Financial Markets; Telecommunications Industry; Tokyo; United States
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Kuemmerle, Walter. "Mobile Communications Tokyo, Inc." Harvard Business School Case 899-077, January 1999. (Revised March 2004.)
  • May 1999
  • Supplement

African Communications Group, Supplement

Supplements the case. View Details
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McGahan, Anita M. "African Communications Group, Supplement." Harvard Business School Supplement 799-149, May 1999.
  • October 1993 (Revised July 1995)
  • Case

European Communication Management Ltd.

By: John A. Quelch
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Quelch, John A., and David J. Arnold. "European Communication Management Ltd." Harvard Business School Case 594-030, October 1993. (Revised July 1995.)
  • March 1996 (Revised November 1999)
  • Case

Wildfire Communications Inc. (B)

By: Jeffrey F. Rayport and Jamie O'Connell
Supplements the (A) case. View Details
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Rayport, Jeffrey F., and Jamie O'Connell. "Wildfire Communications Inc. (B)." Harvard Business School Case 396-306, March 1996. (Revised November 1999.)
  • 21 Jul 2019
  • Working Paper Summaries

Why Do User Communities Matter for Strategy?

Keywords: by Sonali K. Shah and Frank Nagle
  • April 2024
  • Background Note

Leader as a Communicator

By: Boris Groysberg, Robin Abrahams and Katherine Connolly Baden
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Groysberg, Boris, Robin Abrahams, and Katherine Connolly Baden. "Leader as a Communicator." Harvard Business School Background Note 424-045, April 2024.
  • February 1997
  • Case

Arch Communications Group, Inc.

By: Krishna G. Palepu and Sarayu Srinivasan
The market values Arch differently from analysts' values. View Details
Keywords: Valuation; Framework; Forecasting and Prediction; Investment; Stocks
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Palepu, Krishna G., and Sarayu Srinivasan. "Arch Communications Group, Inc." Harvard Business School Case 197-047, February 1997.
  • July 1998 (Revised February 1999)
  • Case

Private Communications Corporation (A)

Ann Meceda is a soon-to-be MBA graduate. She has been working as the director of marketing in an Internet start-up, and now the founder wants her to become CEO. She must weigh the personal and business risks and assess her own objectives and tolerance for risks. View Details
Keywords: Risk Management; Internet and the Web; Management Succession; Marketing; Personal Development and Career; Business Startups; Service Industry
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Roberts, Michael J., and Nicole Tempest. "Private Communications Corporation (A)." Harvard Business School Case 899-032, July 1998. (Revised February 1999.)
  • September 1998 (Revised February 1999)
  • Case

Private Communications Corporation (B)

Supplements the (A) case. View Details
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Roberts, Michael J., and Nicole Tempest. "Private Communications Corporation (B)." Harvard Business School Case 899-030, September 1998. (Revised February 1999.)
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