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  • September 2023 (Revised June 2024)
  • Case

Kaspi.kz: Building Trust through Innovation

By: Sandra J. Sucher, Fares Khrais and Marilyn Morgan Westner
This case is written to help students explore how companies can maintain and develop trust while innovating, how to identify and respond effectively to warning signs that they may not be as trusted as they believe, and how being trusted can aid in expanding and growing... View Details
Keywords: Growth and Development Strategy; Organizational Culture; Trust; Technology Adoption; Innovation and Invention; Banking Industry
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Sucher, Sandra J., Fares Khrais, and Marilyn Morgan Westner. "Kaspi.kz: Building Trust through Innovation." Harvard Business School Case 324-022, September 2023. (Revised June 2024.)
  • May 2010
  • Article

Is Delaware's Antitakeover Statute Unconstitutional? Evidence from 1988-2008

By: Guhan Subramanian, Steven Herscovici and Brian Barbetta
Delaware's antitakeover statute, codified at Section 203 of the Delaware corporate code, is by far the most important antitakeover statute in the United States. When it was first enacted in 1988, three bidders challenged its constitutionality under the Commerce Clause... View Details
Keywords: Courts and Trials; Opportunities; Bids and Bidding; Laws and Statutes; Decisions; Change; Acquisition; United States
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Subramanian, Guhan, Steven Herscovici, and Brian Barbetta. "Is Delaware's Antitakeover Statute Unconstitutional? Evidence from 1988-2008." Business Lawyer 65, no. 3 (May 2010): 685–752. (Selected by academics as one of the “top ten” articles in corporate/securities law for 2010, out of 447 articles published in that year.)
  • 22 Feb 2018
  • Book

The New History of American Capitalism

questions with the tools generated by the innovation of past decades, including the relationship between money and power, commerce and politics, exchange and social status. Its effort is to find new ways of exploring how institutions,... View Details
Keywords: Manufacturing
  • 03 Oct 2005
  • Research & Ideas

The Truck Driver Who Reinvented Shipping

life into the shipping industry. Though McLean had resigned from the presidency of McLean Trucking and placed his ownership in trust, seven railroads accused him of violating the Interstate Commerce Act. The accusers attempted to block... View Details
Keywords: by Anthony J. Mayo & Nitin Nohria; Manufacturing; Transportation; Aerospace
  • 16 Apr 2001
  • Research & Ideas

Strategy and the Internet

Internet commerce partners. Rather than make trade-offs, they have rushed to offer every conceivable product, service, or type of information. Rather than tailor the value chain in a unique way, they have aped the activities of rivals.... View Details
Keywords: by Michael E. Porter
  • 04 Feb 2002
  • Research & Ideas

How To Do Business in Islamic Countries

commerce, to greater and lesser degrees depending on the country. "This law is seen as deriving from direct, divine command," said Vogel. "This is important to grasp." Frank E. Vogel Executives who understand the basic tenets of the Islamic religion... View Details
Keywords: by Martha Lagace
  • 06 Oct 2020
  • Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

focus are strategic issues, not only sales management tasks. Consider: when commerce resumes, what’s the impact on your business from shortening selling cycles and accelerating time-to-cash by one week, two weeks, or more? If you don’t... View Details
Keywords: by Sean Silverthorne
  • 24 May 2018
  • Research & Ideas

Distance Still Matters in Business, Despite the Internet

allowed all areas to gain access to the riches provided by electronic commerce and data-enabled media. Technically led growth enabled rich areas to gain more than other areas, even when everyone was growing–largely in part because they... View Details
Keywords: by Sean Silverthorne; Transportation; Telecommunications; Shipping; Publishing; Technology
  • 21 Feb 2005
  • Op-Ed

Is Business Management a Profession?

sight of professional obligations beyond serving the interests of particular clients does not invalidate this more general truth. Once a professional loses sight of the larger social benefit that his or her work is intended to provide, the line between professional... View Details
Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice
  • 02 Oct 2017
  • What Do You Think?

Do Bitcoin and Digital Currency Have a Future?

files restored. (Just as with commerce around pornography in the early days of the internet, digital currencies seem to attract some people operating on or beyond the edge of legality.) Bitcoin is mined in “farms” that, according to one... View Details
Keywords: by James L. Heskett; Financial Services
  • 05 Nov 2021
  • Op-Ed

Is the Business World Finally Ready for the Wisdom of Shibusawa?

economic development. Spreading prosperity through the gappon business model It is less Shibusawa’s track record as a serial entrepreneur than his views on the purpose of business that have attracted renewed interest. The Confucian philosophy of the old feudal regime... View Details
Keywords: by Geoffrey Jones and Rei Morimoto; Financial Services; Retail
  • 17 Aug 2021
  • Op-Ed

Dispensing Justice: The Case for Legalizing Cannabis Nationally

and consumed within its boundaries, regardless of supply, demand, or efficiency considerations. Cannabis cultivated in California, which has five to six outdoor growing seasons, can’t be sold in Massachusetts, which has only two outdoor growing seasons. Interstate... View Details
Keywords: by Ashish Nanda and Tabatha Robinson
  • 24 Feb 2020
  • Research & Ideas

The Hidden Vulnerabilities of Open Source Software

packages and devices via a software bill of materials. In April 2018, the leaders of the US Congress House of Representatives Energy and Commerce Committee sent a letter to the Linux Foundation, acknowledging the critical importance of... View Details
Keywords: by Frank Nagle and Jenny Hoffman; Computer
  • 19 Jul 2004
  • Research & Ideas

Your Customers: Use Them or Lose Them

her course for Harvard MBA students, Managing Service Operations, which explores interactions between firms and customers. Defy Conventional Wisdom Commerce Bank entered a mature industry where the overall level of customer satisfaction... View Details
Keywords: by Martha Lagace
  • 05 Nov 2009
  • Research & Ideas

A Market for Human Cadavers in All but Name?

securing specimens from a new set of actors in the commerce in cadavers. These actors are legal entrepreneurial ventures that have been operating for more than a decade in the United States; they cater to domestic users and international... View Details
Keywords: by Michel Anteby; Health
  • 07 Jun 2016
  • Op-Ed

Can Brand Trump Win a Presidency?

Ronald Reagan's vision of a shining city on a hill. "The world of commerce has never seen a brand insult its way to market share leadership" Superficially, Trump's call to make America great again offers a similar aspiration.... View Details
Keywords: by John A. Quelch; Advertising; Media & Broadcasting
  • 15 Oct 2001
  • Op-Ed

Lessons from the Rubble

have been obvious even without the devastation we have just witnessed. First is that the new economy never was all that different from the old. In the ancient, heady days of the Internet boom, it became fashionable to declare that the physical bonds of View Details
Keywords: by Debora L. Spar
  • 11 Jun 2001
  • Research & Ideas

E-Commerce Unplugged

In this excerpt, Nohria and Leestma outline the challenges and rewards awaiting businesses that target the mobile-commerce customer. The best place to start? Develop a thorough knowledge of consumer behavior.The race for dominance in mobile View Details
Keywords: by Nitin Nohria & Marty Leestma
  • 27 Oct 2014
  • Research & Ideas

The Coffee Economy That Bloomed Out of Nowhere

such a rich trove of information." Lurtz's research has revealed a patchwork of entrepreneurial effort that contradicted common conceptions about agriculture and commerce in that era. Much credit for the expansion of Mexican export crops... View Details
Keywords: by Carmen Nobel; Food & Beverage; Agriculture & Agribusiness
  • 13 Feb 2006
  • Research & Ideas

The Hidden Market for Babies

"It is difficult to conceive of a child as commerce," writes Harvard Business School professor Debora L. Spar in her new book, The Baby Business: How Money, Science, and Politics Drive the Commerce of Conception. In fact, baby... View Details
Keywords: by Manda Salls; Biotechnology; Health; Technology
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