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- All HBS Web (130)
- Faculty Publications (44)
- 07 Mar 2017
- First Look
First Look at New Research, March 7
years and has proven very useful. However, the few studies looking at software architecture and vulnerabilities are limited in scope and findings. We explore the relationship between software vulnerabilities and component metrics (like code View Details
Keywords: Sean Silverthorne
- 28 Oct 2008
- First Look
First Look: October 28, 2008
story of creative destruction, the most pronounced impact was a massive increase in churning among new entrants. We argue that creative destruction requires many business failures along with the few great successes. The successes are very... View Details
Keywords: Martha Lagace
- Web
Online Digital Marketing Strategy Course | HBS Online
Concepts Personalization From Storytelling to Story-Making Connecting Customers and Building Community Featured Exercises Investigate reasons for customer churn and how companies can improve retention Unpack strategies for increasing... View Details
- 10 Apr 2006
- Research & Ideas
American Auto’s Troubled Road
this year, of the millions of cars being churned out in factories all around the world, one of them, unknown and unremarked, will roll off an assembly line and take its place in history. Basking under the hot lights of a showroom, or... View Details
- 30 Sep 2002
- Research & Ideas
Use the Psychology of Pricing To Keep Customers Returning
people to join and getting people to renew. (The churn at health clubs can exceed 50 percent.) Knowing that members are going to be more likely to renew in year two if they feel that they have "gotten their money's worth" in... View Details
Keywords: by Manda Mahoney
- 09 Feb 2017
- News
Turning Disorder into Opportunity
abilities, it makes sense to find a way to integrate them into the workforce, Fieldhouse explains. “Information from our research indicated the employment churn rate for people on the spectrum is extremely high—around 50 percent within... View Details
Keywords: Jennifer Myers
- 13 Oct 2010
- Research & Ideas
How Government can Discourage Private Sector Reliance on Short-Term Debt
institutions instead, which the industry churned out en masse. One result: many financial institutions placed not only themselves, but the broader financial system, at risk. When a financial institution can no longer repay its debts, it... View Details
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
more elusive than ever. A recent McKinsey study reveals that the annual churn in the wireless industry increased from 17 percent in 1995 to 32 percent in 2000. This trend holds true even in industries less susceptible to turnover. In core... View Details
Keywords: by Jean Ayers
- 24 Jul 2007
- First Look
First Look: July 24, 2007
deregulations also led to a dramatic increase in "churning" at the lower end of the size distribution, where new startups fail within the first three years following entry. This churning emphasizes a new mechanism through which... View Details
Keywords: Martha Lagace
- 01 Mar 2006
- News
Drive-In Nation
this year, of the millions of cars being churned out in factories all around the world, one of them, unknown and unremarked, will roll off an assembly line and take its place in history. Basking under the hot lights of a showroom, or... View Details
- 13 Jan 2009
- First Look
First Look: January 13, 2009
majority of closures, however, were the new ventures themselves. Although we do find evidence for the standard story of creative destruction, the most pronounced impact was a massive increase in churning among new entrants. We argue that... View Details
Keywords: Martha Lagace
- 01 Jun 2019
- News
City on a Hill
and cultural heritage of eastern Kentucky. By the turn of the millennium, however, financial instability, lack of a strategic plan, and leadership churn had begun to eat away at what had once been a vibrant institution with deep ties to... View Details
- 01 Mar 2006
- News
The Little Ice-Cream Company That Could
flavors like Cookies ’N Cream, invented a proprietary process that in 1987 produced the first “light” ice cream, and launched the first line of frozen yogurt sold in half-gallon containers. (Slow Churned ice cream, with half the fat and... View Details
- 01 Dec 2012
- News
The Accidental Pioneers
Although we were across the river that first year, in a separate environment, we were taught by HBS professors and churned out those cases just like any other B-School student. We got an equal education and were able to compete when we... View Details
Keywords: Hanna, Julia
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
is senior editor of Harvard Business School Working Knowledge. [Image: cerro_photography] Related Reading The Right Way to Manage Churn for Maximum Profit Your Customers Have Changed. Here's How to Engage Them Again. Identify Great... View Details
- 06 Dec 2021
- News
New Wave
islands.) But the delays and costs involved nearly killed the company, which survived only with support from the WPTO. Capital expenditures for sources of marine energy are another stumbling block. The equipment that is required to capture tidal and wave energy can’t... View Details
- 01 Jun 2018
- News
Up by the Roots
dedicated to churning out homegrown entrepreneurial techies, ought to turbocharge the local startup scene. According to Josh Lerner, government also plays an important role in fostering healthy entrepreneurial ecosystems by doing things... View Details
- 15 Dec 2015
- News
The Year in Ideas 2015
business: Investing in employees keeps churn rates down and distinguishes Hello Alfred in a moment when quantity of transactions often wins out over quality of service. “If we serve our employees well, then the users will be happy,”... View Details
- 12 Sep 2006
- First Look
First Look: September 12, 2006
that of crowding from above; and the effect of crowding by lower ranked contestants is greatest when there is relatively little race-to-race churn in the rank ordering of drivers. Self-Centered and Other-Regarding Behavior in the... View Details
Keywords: Sean Silverthorne
- Web
Print View - Course Catalog
PMs at leading technology companies face. We will explore three different modules: Improving Existing Product Functionality . How to determine which user pain points should be fixed and fix them? How to attract new users to a core product? How to optimize a conversion... View Details