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- Faculty Publications (45)
Show Results For
- All HBS Web (135)
- Faculty Publications (45)
- 01 Jan 2002
- News
Orin C. Smith (MBA '67)
looks pretty tranquil," he says. "But there's a lot of churning going on below the surface. To grow a company as rapidly as we have is unusual, particularly when you consider the fact that our average transaction is less than four... View Details
- 28 Sep 2015
- Research & Ideas
Six Lessons from Mobile Money Ventures in Developing Countries
Telesom ZAAD initially made mobile money services free and managers focused on customer acquisition and training employees to effectively explain the service to prospective customers. In addition to gaining indirect revenue from a reduction in customer View Details
- 06 Oct 2015
- First Look
October 6, 2015
promising entrepreneurs. In such instances, the marginal individuals selecting into entrepreneurship when they can bypass bank screening will tend to start businesses that are of lower quality than the average existing businesses, leading to an increase in View Details
Keywords: Sean Silverthorne
- 11 Aug 2009
- First Look
First Look: August 11, 2009
their size in their fourth year, while churning entrants were no larger. Our results suggest that the banking deregulations had two distinct effects on the product market. On the one hand, they allowed entrants to compete more effectively... View Details
Keywords: Martha Lagace
- 01 Mar 2006
- News
Drive-In Nation
this year, of the millions of cars being churned out in factories all around the world, one of them, unknown and unremarked, will roll off an assembly line and take its place in history. Basking under the hot lights of a showroom, or... View Details
- 28 Oct 2008
- First Look
First Look: October 28, 2008
story of creative destruction, the most pronounced impact was a massive increase in churning among new entrants. We argue that creative destruction requires many business failures along with the few great successes. The successes are very... View Details
Keywords: Martha Lagace
- Web
Online Digital Marketing Strategy Course | HBS Online
for customer churn and how companies can improve retention Unpack strategies for increasing engagement, including personalization, storytelling, and brand communities Share your experience with brand engagement 5 hrs Module 6 Allocating... View Details
- 10 Apr 2006
- Research & Ideas
American Auto’s Troubled Road
this year, of the millions of cars being churned out in factories all around the world, one of them, unknown and unremarked, will roll off an assembly line and take its place in history. Basking under the hot lights of a showroom, or... View Details
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
is senior editor of Harvard Business School Working Knowledge. [Image: cerro_photography] Related Reading The Right Way to Manage Churn for Maximum Profit Your Customers Have Changed. Here's How to Engage Them Again. Identify Great... View Details
- 08 Jan 2008
- First Look
First Look: January 8, 2008
distribution, where new startups fail within the first three years following entry. This churning emphasizes a new mechanism through which financial sector reforms impact product markets. It is not exclusively better ex ante allocation of... View Details
Keywords: Martha Lagace
- 30 Sep 2002
- Research & Ideas
Use the Psychology of Pricing To Keep Customers Returning
people to join and getting people to renew. (The churn at health clubs can exceed 50 percent.) Knowing that members are going to be more likely to renew in year two if they feel that they have "gotten their money's worth" in... View Details
Keywords: by Manda Mahoney
- 09 Feb 2017
- News
Turning Disorder into Opportunity
abilities, it makes sense to find a way to integrate them into the workforce, Fieldhouse explains. “Information from our research indicated the employment churn rate for people on the spectrum is extremely high—around 50 percent within... View Details
Keywords: Jennifer Myers
- 21 Oct 2014
- First Look
First Look: October 21
increase in churning entry that does not translate into a sustained increase in the overall level of entrepreneurship. Download working paper: http://ssrn.com/abstract=2506111 Evaluating Firm-Level Expected-Return Proxies By: Lee, Charles... View Details
Keywords: Sean Silverthorne
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
more elusive than ever. A recent McKinsey study reveals that the annual churn in the wireless industry increased from 17 percent in 1995 to 32 percent in 2000. This trend holds true even in industries less susceptible to turnover. In core... View Details
Keywords: by Jean Ayers
- 07 Mar 2017
- First Look
First Look at New Research, March 7
years and has proven very useful. However, the few studies looking at software architecture and vulnerabilities are limited in scope and findings. We explore the relationship between software vulnerabilities and component metrics (like code View Details
Keywords: Sean Silverthorne
- 13 Jan 2009
- First Look
First Look: January 13, 2009
majority of closures, however, were the new ventures themselves. Although we do find evidence for the standard story of creative destruction, the most pronounced impact was a massive increase in churning among new entrants. We argue that... View Details
Keywords: Martha Lagace
- 01 Jun 2019
- News
City on a Hill
and cultural heritage of eastern Kentucky. By the turn of the millennium, however, financial instability, lack of a strategic plan, and leadership churn had begun to eat away at what had once been a vibrant institution with deep ties to... View Details
- 01 Mar 2006
- News
The Little Ice-Cream Company That Could
flavors like Cookies ’N Cream, invented a proprietary process that in 1987 produced the first “light” ice cream, and launched the first line of frozen yogurt sold in half-gallon containers. (Slow Churned ice cream, with half the fat and... View Details
- 12 Sep 2006
- First Look
First Look: September 12, 2006
that of crowding from above; and the effect of crowding by lower ranked contestants is greatest when there is relatively little race-to-race churn in the rank ordering of drivers. Self-Centered and Other-Regarding Behavior in the... View Details
Keywords: Sean Silverthorne
- 01 Dec 2012
- News
The Accidental Pioneers
Although we were across the river that first year, in a separate environment, we were taught by HBS professors and churned out those cases just like any other B-School student. We got an equal education and were able to compete when we... View Details
Keywords: Hanna, Julia