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Show Results For
- All HBS Web
(1,345)
- People (1)
- News (336)
- Research (339)
- Events (1)
- Multimedia (10)
- Faculty Publications (85)
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- 23 Jul 2001
- Research & Ideas
Sam Walton: Great From the Start
"Of course, what really drove Sam was that competition across the street—John Dunham over at the Sterling Store. Sam was always over there checking on John. Always. Looking at his prices, looking at his displays, looking at what was... View Details
- 28 Jan 2019
- Research & Ideas
Forget Cash. Here Are Better Ways to Motivate Employees
like an empty gesture or a mere financial transaction and may not act as a strong motivator to work hard, Whillans says. It’s best to avoid merely adding a cash bonus to a worker’s paycheck; a separate bonus check stands out more as a... View Details
Keywords: by Dina Gerdeman
- 17 Jan 2024
- Research & Ideas
Are Companies Getting Away with 'Cheap Talk' on Climate Goals?
Companies regularly set ambitious climate goals, but these plans often end up like many people’s New Year’s resolutions: unmet aspirations that quietly fizzle out. While companies often gain positive media attention by trumpeting plans for reducing greenhouse gas... View Details
Keywords: by Tim Gray
- 17 Jan 2023
- In Practice
8 Trends to Watch in 2023
As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details
Keywords: by Avery Forman
- 23 May 2013
- Working Paper Summaries
Board Games: Timing of Independent Directors’ Dissent in China
Keywords: by Juan Ma & Tarun Khanna
- 27 Sep 2018
- Research & Ideas
Religion in the Workplace: What Managers Need to Know
should be careful to respect a range of religious expressions. Take the case of auto parts retailer AutoZone, which agreed to pay $75,000 for telling an employee he couldn’t wear a turban to work after converting to Sikhism. “Companies need to View Details
- 01 Jun 2023
- HBS Case
A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?
history checks until later in the application process, allowing candidates to be evaluated based on their skills, at least at first. Still, more than 95 percent of employers require applicants to undergo background View Details
- 08 Mar 2021
- In Practice
COVID Killed the Traditional Workplace. What Should Companies Do Now?
A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
- 28 Feb 2013
- Working Paper Summaries
Do Display Ads Influence Search? Attribution and Dynamics in Online Advertising
- 03 Mar 2023
- Research & Ideas
When Showing Know-How Backfires for Women Managers
skills, might spend more time checking the accuracy of their teams’ work instead of devising budgets. Women scientists might focus more on interacting with students and staff instead of writing grants or working with donors. In essence,... View Details
- 21 Nov 2022
- Research & Ideas
Buy Now, Pay Later: How Retail's Hot Feature Hurts Low-Income Shoppers
typically little or no credit check and most loans charge zero interest if the bills are paid on time. Retailers are willing to pay more for providing the service because almost half of consumers spend between 10 percent to 40 percent... View Details
- 24 Jan 2005
- Research & Ideas
Rethinking Activity-Based Costing
department's activities. Activity % of Time Spent Assigned Cost Activity Quantity Cost-Driver Rate Process customers orders 70% $392,000 49,000 $8 per order Handle customer inquiries 10% $56,000 1,400 $40 per quantity Perform credit View Details
Keywords: by Robert S. Kaplan & Steven R. Anderson
- November 2021
- Article
Ratings, Reviews, and the Marketing of New Products
By: Itay P. Fainmesser, Dominique Olié Lauga and Elie Ofek
We study how user-generated content (UGC) about new products impacts a firm's advertising and pricing decisions and the effect on profits and market dynamics. We construct a two-period model where consumers value quality and are heterogeneous in their taste for the new... View Details
Keywords: Online Reviews; Product Ratings; Social Networks; Word Of Mouth; Pricing; User-generated Content; Advertising; Product Marketing; Price; Consumer Behavior; Product Positioning; Social Media
Fainmesser, Itay P., Dominique Olié Lauga, and Elie Ofek. "Ratings, Reviews, and the Marketing of New Products." Management Science 67, no. 11 (November 2021): 7023–7045.
- 27 Jul 2021
- Op-Ed
What Pirates Can Teach Us About Leadership
and money—served as a check against the captain’s authority. "Blackbeard’s ship was arguably more progressive and equitable than American or English society at the time." Except in the heat of battle, when the captain took full command,... View Details
Keywords: by Francesca Gino
- 05 May 2022
- HBS Case
College Degrees: The Job Requirement Companies Seek, but Don't Really Need
platforms and programs to test the skills of applicants for various jobs, rather than spending time checking applicants’ college credentials and grade point averages, according to the case study. For instance, hiring managers could try... View Details
Keywords: by Jay Fitzgerald
- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
treating customers equally, the researchers say. “If hotel managers were only checking response rates, they wouldn’t see any differences in how their service representatives respond to people's emails,” notes Kim. “Then they might think,... View Details
Keywords: by Pamela Reynolds
- 28 Feb 2018
- Sharpening Your Skills
Master the Team Meeting
doing this at the end versus the start of a meeting tends to give you a better read because no one is bringing the stress from a prior meeting into their pulse check. Meeting Engagement No one wants to listen to a monologue and no one wants to be in a meeting with... View Details
Keywords: by Julia Austin
- 30 Sep 2019
- Book
6 Steps to Building a Better Workplace for Black Employees
American customers, company officials tapped black employees for their insight, which helped signal that race is important, the authors say. 6. Be mindful of the “mini me” phenomenon Managers should also check themselves when they... View Details
Keywords: by Dina Gerdeman
- 04 Apr 2023
- Book
Two Centuries of Business Leaders Who Took a Stand on Social Issues
While shareholders still reign supreme at many companies, a widespread shift toward more responsible business practices is driving more leaders to take a stand on social and environmental issues today, says Harvard Business School Professor Geoffrey Jones. Jones... View Details
- 13 Feb 2020
- Book
Open Your Organization to Honest Conversations
conversations elicits the information needed to continuously improve the organization. “If you’re a responsible car owner, you don’t go more than a year without having it in for maintenance, to have it diagnosed and checked over,” Beer... View Details
Keywords: by Dina Gerdeman