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- Faculty Publications (66)
Show Results For
- All HBS Web (209)
- Faculty Publications (66)
- 05 May 2009
- First Look
First Look: May 5, 2009
effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical analysis examines 26,924 multi-channel customers of a nationwide retail bank. For each customer, we track channel usage,... View Details
Keywords: Martha Lagace
- 19 Dec 2006
- First Look
First Look: December 19, 2006
of all organizational units. Download working paper: http://www.hbs.edu/research/pdf/07-030.pdf Future Lock-in: Or, I'll Agree to do the Right Thing Next Week Authors:Todd Rogers and Max H. Bazerman Abstract When making decisions a person often thinks that she should... View Details
Keywords: Sean Silverthorne
- 01 Mar 2011
- First Look
First Look: March 1
channel offers potential benefits in selling to customer segments that value the convenience of online shopping, but it also raises new challenges. These include the higher likelihood of costly product returns when customers' ability to... View Details
Keywords: Sean Silverthorne
- 10 Jul 2000
- Research & Ideas
Cable TV: From Community Antennas to Wired Cities
markets. By expanding program choice in this manner, cable operators were able to increase prices and attract more customers. Cable entrepreneurs also saw an opportunity to create "cable-only" View Details
- 13 Sep 2011
- First Look
First Look: September 13
Case of Search Platforms Authors:Hanna Hałaburda and Mikołaj Jan Piskorski Abstract We show that a two-sided platform can successfully compete by limiting the choice of potential matches it offers to its customers while charging higher... View Details
Keywords: Sean Silverthorne
- February 2011 (Revised August 2012)
- Teaching Note
Emotiv Systems Inc.: It's the Thoughts that Count (TN)
By: Elie Ofek and Natalie Kindred
Teaching Note for 510050. View Details
- 10 Mar 2002
- Research & Ideas
Breakthrough Negotiation: Don’t Leave It On the Table
bolster their bargaining power, and channeling the flow of the process through time. They understand that actions taken away from the negotiating table can be as important as what goes on at the table, if not more so.1 Specifically,... View Details
Keywords: by Michael Watkins
- 19 Mar 2019
- First Look
New Research and Ideas, March 19, 2019
innovations might impact—and be impacted by—workers, consumers, organizations, and society. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55845 March 2019 Organizational Behavior and Human Decision Processes Choice... View Details
Keywords: Dina Gerdeman
- 01 Mar 2008
- News
Where Have All the Leaders Gone?
finding anything that resembles a national purpose these days. The most powerful forces in society today, he argues, are what he calls microtrends. “The power of individual choices has never been greater, and the reason for those View Details
Keywords: Government
- 11 Sep 2007
- First Look
First Look: September 11, 2007
markets relative to one-sided markets. Download the paper: http://www.hbs.edu/research/pdf/08-011.pdf Future Lock-In: Future Implementation Increases Selection of 'Should' Choices Authors:Todd Rogers and Max H. Bazerman Abstract Revised... View Details
Keywords: Martha Lagace
- 29 Jun 2010
- First Look
First Look: June 29
explore three distinct channels through which FDI affects establishment performance: (i) production linkages, (ii) financial linkages, and (iii) multinational networks. Our analysis shows that while multinational-owned establishments... View Details
Keywords: Martha Lagace
- 19 Jan 2016
- First Look
January 19, 2016
documents a role for debt financing related to innovation. We highlight the new literature on learning and experimentation across multi-stage innovation projects and how this impacts optimal financing design. We further highlight the strong interaction between... View Details
Keywords: Sean Silverthorne
- 25 Oct 2016
- First Look
October 25, 2016
on how they communicate with the capital markets and how the markets respond to the disclosure event. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=51752 Carbon Tariffs: Effects in Settings with Technology Choice... View Details
Keywords: Sean Silverthorne
- 16 Feb 2021
- Blog Post
The Rise of The Sixes: Interview with CEO and Founder Franci Girard
change, Girard’s next step was off the court and onto Wall Street as a Prime Brokerage Associate at Goldman Sachs. “While at Goldman Sachs, I knew I wanted something more entrepreneurial for my career,” said Girard. “Specifically, I had this passion for fashion, but I... View Details
- 01 Dec 2013
- News
Faculty Q&A: Playing the Hits
is one of the key reasons why I wrote my book. Back in 2006, Chris Anderson [author of the The Long Tail] got people thinking that new technology would change what consumers would be choosing and, therefore, what content producers should be making. His theory was that... View Details
- 16 Feb 2021
- Blog Post
The Rise of The Sixes: Interview with CEO and Founder Franci Girard
change, Girard’s next step was off the court and onto Wall Street as a Prime Brokerage Associate at Goldman Sachs. “While at Goldman Sachs, I knew I wanted something more entrepreneurial for my career,” said Girard. “Specifically, I had this passion for fashion, but I... View Details
- 19 Feb 2019
- First Look
New Research and Ideas, February 19, 2019
than prescriptions picked up at a pharmacy. Nevertheless, when home delivery is offered on an opt-in basis, the take-up rate is only 6%. We study a program that makes active choice of either home delivery or pharmacy pick-up a requirement... View Details
Keywords: Sean Silverthorne
- Web
Online Entrepreneurial Marketing Course | HBS Online
influencing the stakeholders making purchasing decisions Understand the importance of brand-building and the key components of an effective brand Build a media strategy across paid, earned, and owned channels Evaluate and identify growth... View Details
- 08 Aug 2011
- Research & Ideas
The Death of the Global Manager
it required a huge amount of travel, with communications mailed and faxed around the world. Things are obviously different now, with the Internet, satellite phone connections, and video conference calls on Skype." Those communications View Details
Keywords: by Julia Hanna
- 12 Oct 1999
- Research & Ideas
Rapid Response: Inside the Retailing Revolution
get what they wanted. Choices were more limited, delivery time was measured in months, and warehouses were typically piled high with mountains of expensive inventory—often comprised of too many unpopular products and too few hot sellers.... View Details