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- 27 Apr 2016
- Research & Ideas
How the FBI Reinvented Itself After 9/11
including Rivkin, who had spent their academic careers studying organizational design and organizational identity. A comprehensive study of the FBI’s transformation resulted in the paper "Does 'What We Do' Make Us 'Who We Are'?... View Details
Keywords: by Carmen Nobel
- 12 Nov 2001
- Research & Ideas
The Three Components of Family Governance
service. Other families feel at least a modest compensation is warranted and earned. Families in business need to nurture members' feelings of trust and pride concerning the family and business as well as build a sense of teamwork to keep... View Details
- 25 Aug 2014
- HBS Case
Starbucks Reinvented
composed his memo, didn't look so bad. But the entrepreneur became concerned as he dug more deeply into the numbers. Sure, revenues were up almost 21 percent over the previous year, but had slowed by over a third; transactions per store... View Details
- 12 Aug 2019
- Research & Ideas
How Scale Changes a Manager's Responsibilities
decision, but to guide and mentor the team through the decision process. You may interview candidates at this stage, too, but I suggest this be to help a junior manager resolve concerns they have about the candidate or probe more deeply... View Details
Keywords: by Julia Austin
- 27 Jun 2011
- Research & Ideas
Recovering from the Need to Achieve
real sense of purpose and a "flatness"—in career and in life. They often go through patches of life without creating or enhancing meaningful relationships, and even lack strength to deal with life's failures. A former chief... View Details
Keywords: by Kim Girard
- 26 May 2003
- Research & Ideas
When Silence Spells Trouble at Work
that a senior executive is making a poor decision. "Shouldn't we tell her?" he asks his boss, who laughs cynically. "Yes," the boss replies. "Let's end our careers by challenging a decision that won't change.... View Details
Keywords: by Leslie A. Perlow
- 14 Jan 2019
- Op-Ed
These 4 CEOs Created a New Standard of Leadership
healer for millions of people. The Servant Leader: Richard Davis Richard Davis started his career as a bank teller, and became the most successful commercial banker in America after US Bancorp named him CEO in 2006. Under his leadership,... View Details
- 20 Oct 2008
- Research & Ideas
The Seven Things That Surprise New CEOs
learn about events after the fact. You hear concerns and dissenting views through the grapevine rather than directly. Surprise Four: You Are Always Sending A Message Warning signs: Employees circulate stories about your behavior that... View Details
- 11 May 2009
- Research & Ideas
The IT Leader’s Hero Quest
careers at the Harvard Business School, we discovered that the turnover of CIOs ran at around 30 to 40 percent per year. As a result of our research, we described the driving cause as the rapid change of IT through the operation of... View Details
Keywords: by Martha Lagace
- 28 Nov 2005
- Research & Ideas
Unilever: Transformation and Tradition
and from its employment of nationals at senior levels. The upshot, seen in the case of the EU, was that Unilever had a "voice" in issues that concerned it, even if it was exercised discreetly through industry and other... View Details
- 06 Oct 2010
- Research & Ideas
John Kotter: Four Ways to Kill a Good Idea
time they tried a big change (in their case, the "customer centric" initiative), they were unsuccessful, and some of the consequences (impossible workloads for a while, a few good people's careers derailed) were very unpleasant.... View Details
Keywords: by John Kotter & Lorne A. Whitehead
- 02 May 2022
- What Do You Think?
Can the Case Method Survive Another Hundred Years?
management addressed it. That need not alter the nature of the case discussion, unless one assumes that we always predict the future accurately and respond in the right manner. It helps explain why some of the most fruitful case discussions View Details
- 03 Dec 2014
- What Do You Think?
Can the Brilliant Jerk Be Managed Effectively?
This is an age-old problem that most managers handle badly. You know the story by now. It concerns high-performing employees, known by some as "stars" and by others as "destructive heroes" or "brilliant... View Details
Keywords: by James Heskett
- 13 Aug 2021
- Research & Ideas
Managers, Here’s How to Bond with New Hires Remotely
performance and career outcomes,” the paper says. Will companies embrace remote work long term? Despite the seismic shift many companies made to remote work during the pandemic, some business leaders remain View Details
Keywords: by Lane Lambert
- 18 Dec 2006
- Lessons from the Classroom
Grooming Next-Generation Leaders
Finding and nurturing future leadership talent is a primary concern for most organizations. How can they identify top people, train them, and—here's the catch—retain them? And do so in the face of ever-increasing global challenges?... View Details
Keywords: by Martha Lagace
- 02 Apr 2007
- Lessons from the Classroom
Making the Move to General Manager
People achieve success in the early years of their career by specializing and becoming functional experts—in essence, they succeed by knowing more and more about less and less, says Benjamin C. Esty, chair of the General Management... View Details
Keywords: by Martha Lagace
- 20 Aug 2008
- Op-Ed
The Time is Right for Creative Capitalism
solely defined by the transactional rhythms and white-hot speed of the marketplace. (My graduating MBA students talk of this concern frequently as they discuss job choices and sketch out their own career... View Details
Keywords: by Nancy Koehn
- 03 Jul 2008
- What Do You Think?
Are Followers About to Get Their Due?
followership dynamics are really one and the same. Those who lead in one instance may follow in another." As C. J. Cullinane put it, "... to be a great leader you first have to be at some time in your career a great... View Details
Keywords: by Jim Heskett
- 10 Sep 2001
- What Do You Think?
Do MBAs Need More Street Smarts?
experience? If they are skills, should the curriculum be designed to foster them, perhaps through greater emphasis on courses in negotiating skills and increased field experience, among others, on the assumption that street smarts can be taught? The second question... View Details
Keywords: by James Heskett
- 02 Aug 2007
- What Do You Think?
How Will Millennials Manage?
have little fear of authority. As a result, they are often not a good bet for long-term employment, because they are quite willing to seek other employment (or no employment) rather than remain in a job in which they are not growing. They want their managers to... View Details
Keywords: by Jim Heskett