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Show Results For
- All HBS Web
(433)
- People (1)
- News (65)
- Research (298)
- Events (5)
- Multimedia (3)
- Faculty Publications (71)
- September–October 2013
- Article
Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services
By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Job Cuts and Outsourcing; Medical Specialties; Health Care and Treatment; Customer Focus and Relationships; Learning; Customer Satisfaction; Health Industry
Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services." Organization Science 24, no. 5 (September–October 2013): 1539–1557.
- 2012
- Working Paper
Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services
By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Experience and Expertise; Learning; Health Care and Treatment; Job Cuts and Outsourcing; Knowledge Acquisition; Volume; Performance Productivity; Health Industry
Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services." Harvard Business School Working Paper, No. 11-057, December 2010. (Revised September 2011, January 2013. NBER Working Paper Series, No. w18723, January 2013)
- Career Coach
Kristin Brennan
candidates, and moving across the boundaries of strategy consulting or professional services roles v. operating roles with direct line authority. Prior to her current role, Kristin worked in leadership... View Details
Keywords: Social Enterprise
- 23 Mar 2021
- Book
Succeeding in the New Work-from-Anywhere World
When the pandemic forced employees to flee offices and work from home in droves last year, many business leaders worried that productivity might take a dive. Would remote workers be too tempted by the lures of Netflix or too distracted by... View Details
Keywords: by Michael Blanding
- Research Summary
Hybrid organizing
By: Julie Battilana
While historically the commercial and social sectors have evolved on fairly separate tracks, over the last 30 years we have witnessed a blurring of the boundaries between these two sectors. In an effort to account for this transition, Professor Battilana’s second... View Details
- 14 Jun 2023
- Research & Ideas
Four Steps to Building the Psychological Safety That High-Performing Teams Need
Perks like remote work or unlimited vacation time might be nice, but when it comes to true fulfillment in a post-pandemic workscape, psychological safety is essential. Harvard Business School Professor Amy C. Edmondson coined the term... View Details
Keywords: by Kara Baskin
- Teaching Interest
Contemporary Developing Countries: Entrepreneurial Solutions to Intractable Problems
By: Tarun Khanna
What problems do developing countries face, and how can individuals contribute to solutions rather than awaiting the largesse of the state or other actors? Intractable problems – such as lack of access to education and healthcare, forced reliance on contaminated... View Details
- 05 Nov 2020
- Blog Post
12 Weeks of VC Summer: Remote Edition
When it became clear that my summer internship with Maverick Ventures, an early stage Venture Capital firm based in San Francisco, was going to be remote, I had a lot of questions on my mind. What would it be like to work with a team I... View Details
- 24 Oct 2023
- HBS Case
From P.T. Barnum to Mary Kay: Lessons From 5 Leaders Who Changed the World
I knew that in order to get something, I had to give up something else.” Her mother worked at a restaurant to support them, and Ash would call her for instructions on cooking and other household tasks. Her mother patiently motivated her... View Details
Keywords: by Avery Forman
- 09 Jan 2024
- In Practice
Harnessing AI: What Businesses Need to Know in ChatGPT’s Second Year
As a new year begins, the role of artificial intelligence (AI) and its impact on the future of work permeates nearly every workplace-related discussion, from diversity, equity, and inclusion goals and venture capital funding to strategic... View Details
- 09 May 2012
- Research & Ideas
Clayton Christensen’s “How Will You Measure Your Life?”
there was no longer a boundary where it suddenly made sense to turn around. The next step is always a small one, and given what you've already done, why stop now? Leeson described the feeling of walking down this dark road in an interview... View Details
- 26 Oct 2020
- Blog Post
12 Weeks of VC Summer: Remote Edition
When it became clear that my summer internship with Maverick Ventures, an early stage Venture Capital firm based in San Francisco, was going to be remote, I had a lot of questions on my mind. What would it be like to work with a team I... View Details
Keywords: Venture Capital / Private Equity
- 25 Apr 2012
- Research & Ideas
The Importance of Teaming
boundaries was also an important factor in team performance. Both perspectives worked well in guiding the design and management of effective teams, at least in contexts where managers had the lead-time and... View Details
Keywords: Re: Amy C. Edmondson
- 19 Dec 2023
- Research & Ideas
The 10 Most Popular Articles of 2023
Soon after ChatGPT debuted in late 2022, business leaders began taking their first steps into generative artificial intelligence, approaching this powerful technology with a mix of awe and trepidation. It’s no surprise that one of the most-read articles in HBS View Details
Keywords: by Danielle Kost
- 07 Sep 2012
- Working Paper Summaries
IP Modularity: Profiting from Innovation by Aligning Product Architecture with Intellectual Property
- 14 Dec 2016
- HBS Seminar
Siobhan O'Mahony and Rebecca Karp, Boston University
- 03 Feb 2009
- First Look
First Look: February 3, 2009
Working Papers Goals Gone Wild: The Systematic Side Effects of Over-Prescribing Goal Setting Authors: Lisa D. Ordonez, Maurice E. Schweitzer, Adam D. Galinsky, and Max H. Bazerman Abstract Goal setting is one of the most replicated and... View Details
Keywords: Martha Lagace
- Web
Podcast - Business & Environment
Co-Founder and CEO of Key Carbon, joins Climate Rising as part of our series on voluntary carbon markets. Luke has spent over 20 years in carbon markets and finance, working in investment banking, private equity, and structured finance.... View Details
- 27 Jan 2016
- Blog Post
A Summer Internship in the Music Industry
working in the iTunes group. For many years, it was the most important digital release platform in the music industry. Yet we were disconnected from the creative part of the industry, far away from the people pushing the View Details