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  • All HBS Web  (595)
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    • News  (184)
    • Research  (181)
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  • Faculty Publications  (99)
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  • 23 Sep 2014
  • First Look

First Look: September 23

http://hbr.org/product/Opening-the-Valve--From-S/an/415016-PDF-ENG Harvard Business School Case 415-023 Belk: Towards Exceptional Scheduling With 24,000 staff and over 300 stores, Belk Inc. sought to replace its entirely manual labor scheduling system with an View Details
Keywords: Sean Silverthorne
  • 19 Oct 2015
  • Research & Ideas

Business Research that Makes for Smarter Public Policy

research—and how academics could better help improve the work of government. The workshop is just one example of how HBS scholars are using their research to make a difference in government policy. Some, like Michael E. Porter or Federal Reserve View Details
Keywords: by Michael Blanding
  • 13 Mar 2018
  • First Look

March 13, 2018

little is known about the interpersonal consequences of the advice-seeking process. In this paper, we investigate the interpersonal consequences when an advisor believes his or her advice will be ignored. We find that View Details
Keywords: Sean Silverthorne
  • 15 Jan 2019
  • First Look

New Research and Ideas, January 15, 2019

judgment accuracy; little is known about the interpersonal consequences of the advice-seeking process. In this paper, we investigate the interpersonal consequences when an advisor believes his or her advice will be ignored. We find that... View Details
Keywords: Dina Gerdeman
  • 17 Nov 2015
  • First Look

November 17, 2015

that improved player development. In 2014 Hopp, who had personally invested 300 million in the club, built a “footbonaut,” an automated training environment that collected data on players’ skills and... View Details
Keywords: Sean Silverthorne
  • 01 Feb 2017
  • What Do You Think?

Is the Next Jobs Crisis Just Ahead?

the perspective. Sandeep offered that one of the key factors to be considered global demographics. “You have an aging population in the West, which when coupled with increased barriers on cross border immigration would result in acceleration of View Details
Keywords: by James Heskett; Service
  • 03 Feb 2003
  • Research & Ideas

Web Services

coding over a new solution." Using a common code base to build applications that automate repetitive tasks is key to serving the needs of various business partners. The Customer's View Representing the customer perspective, GM's CTO... View Details
Keywords: by Julia Hanna; Service
  • 16 May 2005
  • Research & Ideas

Confronting the Reality of Web Services

being used to automate simple business processes—transmitting an order, acknowledging a shipment, describing an item for sale, etc. Over time the processes enabled via Web services will become more complex, but it's best to start small... View Details
Keywords: by Sara Grant
  • 10 Dec 2013
  • First Look

First Look: December 10

affiliate marketing programs in which merchants oversee thousands of affiliates they have never met. Some merchants hire specialist outside advisors to set and enforce policies for affiliates, while other merchants ask their ordinary... View Details
Keywords: Sean Silverthorne
  • 02 Mar 2015
  • Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

earned on fixed costs), the brick-and-mortar retailer finds itself with shrinking margins. Online retailers' lower cost structures are driven by a variety of cost efficiencies. From an employee perspective, positions such as cashiers and sales clerks are eliminated.... View Details
Keywords: Re: Rajiv Lal; Retail
  • 19 May 2003
  • Lessons from the Classroom

Business Plan Winner Targets India Dropouts

any initiative to empower the poor and the equally critical importance of available credit to allow poorer families to invest in their future. Despite the plethora of education-related activities and the rapidly growing success stories in... View Details
Keywords: by Carla Tishler; Financial Services
  • 19 Mar 2013
  • First Look

First Look: March 19

http://onlinelibrary.wiley.com/doi/10.1111/nejo.12003/abstract   Working PapersInvestment Incentives in Open-Source and Proprietary Two-Sided Platforms Authors:Casadesus-Masanell, Ramon, and Gaston Llanes Abstract We study incentives to View Details
Keywords: Sean Silverthorne
  • 12 Oct 2011
  • First Look

First Look: October 12

generally takes one of two approaches. The market timing and catering approach views managerial financing and investment decisions as rational managerial responses to securities mispricing. The managerial biases approach studies the... View Details
Keywords: Sean Silverthorne
  • 18 Dec 2012
  • First Look

First Look: December 18

unfavorable expectations face an additional constraint: their prices and first-party content investment need to be such that low (zero) participation equilibria are eliminated. This additional constraint typically leads them to View Details
Keywords: Carmen Nobel
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 21 Jan 2015
  • Lessons from the Classroom

Managing the Family Business: Market Basket’s Lessons About Buyouts

independent members, chosen by both sides. Problem resolved? No. Another buyout was proposed but couldn't be agreed on. The battle moved to the board: Mike's branch wanted to invest aggressively in the business; George's branch wanted... View Details
Keywords: Retail
  • 09 Apr 2019
  • First Look

New Research and Ideas, April 9, 2019

(e.g., email addresses) at the time of checkout. Index soon added automated marketing tools and payment/security tools (e.g., encryption) to its product portfolio. However, selling to large retail chains had proved challenging—many... View Details
Keywords: Dina Gerdeman
  • 29 Feb 2000
  • Research & Ideas

Whence IT Value?

During the past few years inventory turns among U.S. manufacturers have climbed steadily, and it appears as if productivity has improved nicely. One explanation for these happy trends is that the massive investments we've been making in... View Details
Keywords: by Andrew McAfee
  • 13 Dec 2004
  • Research & Ideas

How Leaders Create Winning Streaks

investing in people even prior to the achievement of results. Context Using examples from sports and business, and responding to numerous listener questions, Professor Kanter discussed her research and conclusions from her most recent... View Details
Keywords: by Rosabeth Moss Kanter & Walter Kiechel
  • 19 Nov 2001
  • Research & Ideas

Wrapping Your Alliances In a World Wide Web

less well defined in advance than those of the procurement cycle; there is, therefore, the added challenge of process definition before automation can take place. At present, Internet technologies are being widely deployed to meet these... View Details
Keywords: by Andrew McAfee
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