Archives - Publications - Faculty & Research

11 Aug 2022
Research & Ideas

When Parents Tell Kids to ‘Work Hard,’ Do They Send the Wrong Message?

course of their lives.” You Might Also Like: Kids of Working Moms Grow into Happy Adults A Rare Find in Health Care: A Simple Solution to Racial Inequity How Systemic Racism Can Threaten National Security Related reading from the Working Knowledge View Details

Keywords: by Michael Blanding; Education

07 Feb 2022
Research & Ideas

Digital Transformation: A New Roadmap for Success

company. Emily Tedards is a research associate at HBS. [Image: iStockphoto/defun] Related reading from the Working Knowledge Archives Why Business IT Innovation is so Difficult What sets digitally transformed companies apart? Share your... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards

10 Feb 2022
Research & Ideas

Why Are Prices So High Right Now—and Will They Ever Return to Normal?

higher-than-normal inflation levels for a while.” [Image: iStockphoto/Eloi_Omella] Related reading from the Working Knowledge Archives Seven Tips for Managing Price Increases View Details

Keywords: by Rachel Layne

12 Apr 2022
Book

Racism, Colonialism, and Britain's Legacy of Violence

explanation. Excerpted from Legacy of Violence. Copyright © 2022 by Caroline Elkins. All rights reserved. No part of this excerpt may be reproduced or reprinted without permission from the publisher. Related reading from the Working Knowledge View Details

Keywords: by Avery Forman

16 Nov 2021
HBS Case

How a Company Made Employees So Miserable, They Killed Themselves

iStockphoto/SergeyChayko] Related reading from the Working Knowledge Archives Wrap-up: Software, Telecom, and Recovery Are companies reponsible for their employees' well-being? What do you think? Share your thoughts in the comments below. View Details

Keywords: by Michael Blanding

18 Aug 2022
Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

Leaders? Focus on Mindset, Skills, Knowledge The Growth Engine Too Many Companies Overlook: Employees Related reading from the Working Knowledge Archives Understaffed and Overworked: What Now? Feedback or ideas to share? Email the Working... View Details

Keywords: by Hise Gibson and MaShon Wilson

Research Summary

Overview

By: Charlotte L. Robertson

Professor Robertson conducts research on the history of financial markets. Her book manuscript and working papers shed light on the evolution of securities markets and the relationship between finance, governance, and society. Some of the topics she pursues include:... View Details

02 Jun 2022
Research & Ideas

Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'

that I could face my decline, that I could face the end with confidence. I passed the test, and I’m telling you, I’m happier than I’ve ever been. This article originally appeared in the HBS Alumni Bulletin. Related reading from the Working Knowledge View Details

Keywords: by Dan Morrell

03 Mar 2023
Research & Ideas

When Showing Know-How Backfires for Women Managers

combination of observations, interviews, and archival data in The Task Bind: Explaining Gender Differences in Managerial Tasks and Performance, recently published in Administrative Science Quarterly, to analyze 80 retail grocery stores... View Details

Keywords: by Kara Baskin; Retail; Consumer Products

05 May 2022
HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

everyone.” Related reading from the Working Knowledge Archives Why Unqualified Candidates Get Hired Anyway Feedback or ideas to share? Email the Working Knowledge team at workingknowledge@hbs.edu. [iStockphoto/Mauricio Graiki] View Details

Keywords: by Jay Fitzgerald

28 Feb 2022
Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

deliberate—and therefore not always easy to eliminate. “There’s not one silver bullet,” says Feldberg. “In reality, companies need to approach these issues from multiple angles and be persistent in and consistently monitor their efforts.” Read more about Feldberg’s and... View Details

Keywords: by Pamela Reynolds

27 Jan 2020
Research & Ideas

Hard Work Isn't Enough: How to Find Your Edge

Passion Works Against You 6 Traits That Set Top Business Leaders Apart Why Managers Should Reveal Their Failures Related reading from the Working Knowledge Archives Looking Up and Looking Out: Career Mobility Effects of Demographic... View Details

Keywords: by Dina Gerdeman

17 Jan 2020
In Practice

6 Traits That Set Top Business Leaders Apart

World on Fire. Image: Eoneren Related Reading When Your Passion Works Against You What Machine Learning Teaches Us about CEO Leadership Style How Scale Changes a Manager's Responsibilities Related reading from the Working Knowledge View Details

Keywords: by Danielle Kost

07 Dec 2021
Op-Ed

Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge

about the thinking that informs their decision-making. This work will ultimately lay the foundation for both leader and organizational growth. Hise O. Gibson is a senior lecturer in the Technology and Operations Management Unit at Harvard Business School. Shawnette... View Details

Keywords: by Hise Gibson and Shawnette Rochelle

12 Apr 2022
Research & Ideas

Swiping Right: How Data Helped This Online Dating Site Make More Matches

understand these impacts and values. You set the governance, you set the standards, and you want to be very thoughtful about which ones you set,” he says. “The power you have could actually have enormous impacts on people’s lives.” [iStockphoto/Martin Dimitrov] Related... View Details

Keywords: by Kara Baskin

04 Jan 2022
Research & Ideas

Scrap the Big New Year's Resolutions. Make 6 Simple Changes Instead.

thrill, but also a big interface with nature. I just love it.” What are your resolutions for 2022? Share in the comments below. [Image: iStockphoto/Artranq] Related reading from the Working Knowledge Archives What Great American Leaders... View Details

Keywords: by Kristen Senz

08 Sep 2022
Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

the Working Knowledge Archives How Will Millennials Manage? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/blackred View Details

Keywords: by Lane Lambert

18 May 2022
Research & Ideas

Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers

everyone into the mainstream banking system, the authors suggest. “A blanket push for people to become banked is maybe not the policy response that is going to be the most effective for helping these consumers,” Williams says. Related reading from the Working Knowledge... View Details

Keywords: by Rachel Layne; Financial Services

08 Feb 2022
Research & Ideas

Silos That Work: How the Pandemic Changed the Way We Collaborate

“Leaders have to understand this. The major lesson for employers is there’s been a shift in our communication networks as a result of the pandemic, and that this shift has to shape future decisions about organizational design.” [Image: Unsplash/Mick Haupt] Related... View Details