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- All HBS Web (411)
- Faculty Publications (63)
Show Results For
- All HBS Web (411)
- Faculty Publications (63)
- 2006
- Working Paper
The Value of a 'Free' Customer
By: Sunil Gupta, Carl F. Mela and Jose M. Vidal-Sanz
Central to a firm's growth and marketing policy is the revenus and profit potential of its customer assets. As a result, there has been a recent proliferation of work regarding customer lifetime value. However, extant research in this area is silent regarding how to... View Details
Gupta, Sunil, Carl F. Mela, and Jose M. Vidal-Sanz. "The Value of a 'Free' Customer." Harvard Business School Working Paper, No. 07-035, December 2006.
- Program
Women on Boards
We admit candidates to specific sessions on a rolling, space-available basis, and encourage you to apply as early as possible. Although most programs have no formal educational requirements, admission is a selective process based on your... View Details
- August 2019
- Article
When and How to Diversify—A Multicategory Utility Model for Personalized Content Recommendation
By: Yicheng Song, Nachiketa Sahoo and Elie Ofek
Sometimes we desire change, a break from the same or an opportunity to fulfill different aspects of our needs. Noting that consumers seek variety, several approaches have been developed to diversify items recommended by personalized recommender systems. However,... View Details
Keywords: Recommender Systems; Personalization; Recommendation Diversity; Variety Seeking; Collaborative Filtering; Consumer Utility Models; Digital Media; Clickstream Analysis; Learning-to-rank; Consumer Behavior; Media; Customization and Personalization; Strategy; Mathematical Methods
Song, Yicheng, Nachiketa Sahoo, and Elie Ofek. "When and How to Diversify—A Multicategory Utility Model for Personalized Content Recommendation." Management Science 65, no. 8 (August 2019): 3737–3757.
- Program
Strategic Perspectives in Nonprofit Management
by the renowned HBS case method. Review Our Campus Health & Safety Protocols Admissions Criteria and Process We admit candidates to specific sessions on a rolling, space-available basis, and encourage you to apply as early as possible.... View Details
- Program
Leadership for Senior Executives
innovator, change agent, and architect) Evaluate your leadership style and how you give and receive feedback Understand and leverage your leadership strengths Maximize talent in your organization Apply strategies for leveraging and... View Details
- Program
Foundations of Private Equity and Venture Capital
Campus Health & Safety Protocols Admissions Criteria and Process We admit candidates to specific sessions on a rolling, space-available basis, and encourage you to apply as early as possible. Although most programs have no formal... View Details
- Program
Disruptive Innovation
Summary More than 20 years ago, late HBS professor Clayton Christensen introduced a revolutionary concept that transformed the business world and is still widely applied today: disruptive innovation. In this program, Christensen's team... View Details
- Program
Families in Business
and distribute wealth optimally to benefit the family and the business Evaluate estate planning options Determine if a family office is right for you and how to manage it Establish a foundation for long-term business success Build on your... View Details
- Program
Aligning Strategy and Sales
well as implement the infrastructure, processes, and cultural values critical to profitable growth. Details Develop a strategic sales approach optimized for your business Define your target customers and the best methods for reaching them... View Details
- Program
Launching New Ventures
to specific sessions on a rolling, space-available basis, and encourage you to apply as early as possible. Although most programs have no formal educational requirements, admission is a selective process based on your professional... View Details
- Program
Building a Legacy
opportunities Apply frameworks for evaluating unique investment opportunities for family real estate, niche assets, emerging markets, public market ideas, and startup/venture-backed investments Determine whether (and how) to pursue... View Details
- Program
Rising Generation in the Family Enterprise
space-available basis, and encourage you to apply as early as possible. Although most programs have no formal educational requirements, admission is a selective process based on your professional achievement and organizational... View Details
- Program
Making Corporate Boards More Effective
group, and in the larger classroom, driven by the renowned HBS case method. Review Our Campus Health & Safety Protocols Admissions Criteria and Process We admit candidates to specific sessions on a rolling, space-available basis, and encourage you to View Details
- Program
Growing as a Purposeful Leader
larger classroom, driven by the renowned HBS case method. Review Our Campus Health & Safety Protocols Admissions Criteria and Process We admit candidates to specific sessions on a rolling, space-available basis, and encourage you to apply... View Details
- Program
Driving Digital Strategy
by the renowned HBS case method. Review Our Campus Health & Safety Protocols Admissions Criteria and Process We admit candidates to specific sessions on a rolling, space-available basis, and encourage you to apply as early as possible.... View Details
- Program
Designing and Executing Corporate Revitalization
Campus Health & Safety Protocols Admissions Criteria and Process We admit candidates to specific sessions on a rolling, space-available basis, and encourage you to apply as early as possible. Although most programs have no formal... View Details
- Program
The HR-Executive Suite Connection
Summary Top companies manage their human capital as strategically as their financial capital—and bring their human resources leaders into the strategic decision-making process. This HR leadership program prepares you to apply your human... View Details
- Program
Managing Innovation
encourage you to apply as early as possible. Although most programs have no formal educational requirements, admission is a selective process based on your professional achievement and organizational responsibilities. Read More Answering... View Details
- Program
Leading and Building a Culture of Innovation
encourage you to apply as early as possible. Although most programs have no formal educational requirements, admission is a selective process based on your professional achievement and organizational responsibilities. Read More Answering... View Details
- Program
Transforming Customer Experiences
candidates to specific sessions on a rolling, space-available basis, and encourage you to apply as early as possible. Although most programs have no formal educational requirements, admission is a selective process based on your... View Details