Publications

June 16, 2020
Article

Your Customers Have Changed. Here's How to Engage Them Again.

By: Rohit Deshpandé, Ofer Mintz and Imran S. Currim

The coronavirus makes your customers less able and less willing to spend than before. How should you re-engage with them? Advice from Rohit Deshpandé and colleagues. View Details

Keywords: COVID-19; Health Pandemics; Situation or Environment; Customer Relationship Management

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November 1997
Case

Borden Ranch: Balancing Private Property Rights and Social Interests in Ag

By: Ray A. Goldberg, Don Daniels and Diane Richmond

Angelo Tsakopoulos wanted to convert grazing land to crop agriculture. He received different advice from different government agencies and became involved in legal battles. View Details

Keywords: Property; Social Entrepreneurship; Rights; Agribusiness; Social Issues; Interests; Governing Rules, Regulations, and Reforms; Business and Government Relations; Agriculture and Agribusiness Industry

22 Jun 2021
Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

continuity, functional autonomy from the rest of the organization—also increase medium- to longer-term risk factors, particularly for defection. Advice for OldCo: Companies seeking to retain Non-compete agreements and other legal... View Details

Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel

December 2009
Article

How to Combat Online Ad Fraud

By: Benjamin Edelman

Online advertisers frequently fall victim to dishonest, tech-savvy publishers. Here's a sampling of common scams with some advice on how to outwit their perpetrators. View Details

Keywords: Misleading and Fraudulent Advertising; Online Advertising; Ethics; Marketing; Behavior

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March 2001 (Revised March 2002)
Background Note

Service Recovery

Discusses the value of service recovery to service organizations working to enhance customer loyalty. Also provides practical advice to managers and examines strategies proven helpful to service organizations in their recovery objectives. View Details

Keywords: Management Practices and Processes; Operations; Service Industry

September 2010 (Revised December 2010)
Case

Compass Maritime Services, LLC: Valuing Ships

By: Benjamin C. Esty and Albert W. Sheen

Tom Roberts, a founding partner of Compass Maritime Services, a New Jersey-based shipping research and consulting firm, has been asked by a new potential customer in May 2008 for advice on purchasing a capesize bulk carrier. After identifying a suitable ship with his... View Details

Keywords: Decision Choices and Conditions; Judgments; Price; Management Analysis, Tools, and Techniques; Negotiation Offer; Mathematical Methods; Ship Transportation; Valuation; Consulting Industry; Shipping Industry

30 May 2017
First Look

First Look at New Research and Ideas, May 30

By: Cheng, J. Yo-Jud, and Boris Groysberg Abstract—No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52696 Seeker Beware: The Relational Costs of Ignoring Advice By: Blunden, Hayley, Alison Wood... View Details

Keywords: Sean Silverthorne

04 Dec 2012
First Look

First Look: December 4

examples of how each side can help the other overcome them, and develop more general advice on doing so most effectively. As a fuller illustration of a Level Two negotiator helping the other side with its formidable behind-the-table... View Details

Keywords: Carmen Nobel

September 1985 (Revised July 1986)
Background Note

The Art of Action Planning

Describes two different approaches to the process of action planning and implementation. Offers specific advice for action planning and for learning how to action plan. View Details

Keywords: Planning

23 Feb 2004
Research & Ideas

It’s Back to Business-Basics for Nonprofits

To transform lofty aspirations into quantifiable impact, nonprofits need to become more familiar with traditional business tools such as business plans, precise mission statements, and goal setting to improve their performance. That was the message from Jeff Bradach,... View Details

Keywords: by Manda Salls

2010
Book

Mastering the VC Game: A Venture Capital Insider Reveals How to Get from Start-up to IPO on Your Terms

By: Jeffrey J. Bussgang

An essential, insider's guide to the secrets of the world of venture capital, written by one of the few people who have played on both sides of this high-stakes game. In it, you will find detailed insights, colorful stories, and practical advice gathered from... View Details

Keywords: Business Startups; Venture Capital; Initial Public Offering; Personal Development and Career

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18 May 2021
Book

Launching a Career in the COVID Economy? Here Are 5 Tips.

with a similar educational background or other potential connection and ask for an introduction or advice about getting a job with the company. “One option to get someone’s attention is to pitch ideas to executives. ‘I noticed you are... View Details

Keywords: by Carolyn DiPaolo

20 Oct 2008
Research & Ideas

The Seven Things That Surprise New CEOs

By significantly expanding our understanding of the dynamics of competition, Michael E. Porter's Harvard Business Review article "How Competitive Forces Shape Strategy" launched a business management revolution among academics and practitioners when it was... View Details

Keywords: by Michael E. Porter, Jay W. Lorsch & Nitin Nohria

11 Nov 2002
Research & Ideas

Women Entrepreneurs Usher in the Next Generation

networks and mentors are essential for long-term success as a businesswoman; they are also unbeatable sources of advice at key moments, according to Swan. "It's very hard to find mentors," she said. "Everyone says, 'Go get... View Details

Keywords: by Martha Lagace

January–February 2022
Article

Algorithm-Augmented Work and Domain Experience: The Countervailing Forces of Ability and Aversion

By: Ryan Allen and Prithwiraj Choudhury

How does a knowledge worker’s level of domain experience affect their algorithm-augmented work performance? We propose and test theoretical predictions that domain experience has countervailing effects on algorithm-augmented performance: on one hand, domain experience... View Details

Keywords: Automation; Domain Experience; Algorithmic Aversion; Experts; Algorithms; Machine Learning; Future Of Work; Employees; Experience and Expertise; Decision Making; Performance