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- All HBS Web (171)
- Faculty Publications (26)
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- All HBS Web (171)
- Faculty Publications (26)
- 26 Jul 2011
- First Look
First Look: July 26
http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1886489 Determinants of Successful Frontline Process Improvement: Action versus Analysis Authors:Anita L. Tucker and Sara J. Singer Abstract Senior manager participation is a key success... View Details
Keywords: Sean Silverthorne
- 16 May 2011
- Research & Ideas
What Loyalty? High-End Customers are First to Flee
Satisfaction Buell's general research agenda considers how firm-level decisions affect customer actions and firm performance. He is continuing to collaborate with Campbell and Frei on a research project that explores different parts of a... View Details
Keywords: by Julia Hanna
- 19 Jun 2007
- First Look
First Look: June 19, 2007
rental customers over a period of four months. We predict and find that people are more likely to rent DVDs in one order and return them in the reverse order when should DVDs (e.g., documentaries) are rented before want DVDs (e.g., action... View Details
Keywords: Martha Lagace
- 05 May 2015
- First Look
First Look: May 5
of naïve idealism, one of naïve cynicism, and an emerging era of rugged idealism. We explain how the role of the corporate leader and society's perceptions of this role have changed and how leaders may now be able to create shared value... View Details
Keywords: Carmen Nobel
- 08 Jul 2002
- What Do You Think?
Have We Carried the Concept of Alignment Too Far?
Paulson said last month, "I cannot think of a time when business overall has been held in less repute." Regardless of the facts and the appropriateness of the responses, it now appears that actions based on View Details
Keywords: by James Heskett
- 14 Nov 2012
- Research & Ideas
New Agenda for Corporate Accountability Reporting
How do you measure corporate accountability? And can you do it credibly? Since the financial crisis of 2008-2009, for-profit corporations are facing greater demand to disclose more than revenues and expenses on annual financial reports. In response, some are pointing... View Details
- 07 Apr 2014
- Research & Ideas
Negotiation and All That Jazz
actions any more than you'd let them dictate yours." As a result, Wheeler is skeptical about one-size-fits-all negotiation strategies. An approach that succeeds in one context could be disastrous in another. That makes him equally... View Details
Keywords: by Michael Blanding
- 03 Sep 2009
- What Do You Think?
Are Retention Bonuses Worth the Investment?
executives to do in light of the perception by many in the public that the money was being paid out of funds provided by a Government bail-out. DeSantis' action sparked a debate regarding pay for performance... View Details
Keywords: by Jim Heskett
- 01 Mar 2024
- News
The Exchange: Takeaways from the Takedown
performed was correlated to his balance sheet and the perception of the entire industry. Is there ever a circumstance in which a leader of a company needs to use puffery to advance a firm or industry? Dey: There is a fine line here as... View Details
- 10 Apr 2012
- First Look
First Look: April 10
justify the actions of this individual and to behave more selfishly and less ethically themselves. We also establish the mechanism explaining this effect: when participants felt psychologically close to someone who had behaved selfishly,... View Details
Keywords: Carmen Nobel
- 25 Feb 2020
- News
Alumni and Faculty Books for March 2020
who is invested in keeping it that way. The book presents a new vision of how health care could work if it were truly designed to meet consumer needs, creating a call to action on how to demand and help create such a system. A wake-up... View Details
- 31 Jan 2012
- First Look
First Look: Jan. 31
negative emotions, lower intrinsic motivation, and less favorable perceptions of the organization-with negative consequences for performance. These actions include signaling low expectations for innovation;... View Details
Keywords: Sean Silverthorne & Carmen Nobel
- 25 Apr 2014
- Research & Ideas
To Pay or Not to Pay: Argentina and the International Debt Market
Costa Rica, recommends a course of action sure to anger banks and fund managers: absolute sovereign immunity, which is the way things were done before 1976. Argentina's escalating financial crisis is taking on the look and feel of 2002,... View Details
Keywords: by Laura Alfaro
- 10 Jul 2000
- Research & Ideas
Cable TV: From Community Antennas to Wired Cities
without paying for it. The FCC, committed to developing a robust local broadcasting industry, first intervened to restrict a cable operator's actions in the Carter Mountain case of 1959, when it denied the Riverton, Wyoming cable company... View Details
- 16 Aug 2024
- In Practice
Election 2024: What's at Stake for Business and the Workplace?
and the International Economy Unit. Elisabeth Kempf: Political views shape economic outlook Political views influence the perception of economic reality among finance professionals. In a study linking credit rating analysts to party... View Details
Keywords: by Rachel Layne
- 13 Oct 2003
- Research & Ideas
Negotiating Challenges for Women Leaders
salary negotiations, we hear women say, "I don't want people to think I'm too aggressive." But if you flip that around, the perception of you when you don't negotiate is much more negative than the View Details
Keywords: by Martha Lagace
- 06 Sep 2016
- First Look
September 6, 2016
relationship between the successful use of humor and status is mediated by perceptions of confidence and competence. The successful use of humor signals confidence and competence, which in turn increases the joke teller’s status.... View Details
Keywords: Carmen Nobel
- 20 Apr 2010
- First Look
First Look: April 20
built brands that shaped perceptions of beauty and the business organizations needed to market them. They democratized access to beauty products, once the privilege of elites, but they also defined the gender and ethnic borders of beauty,... View Details
Keywords: Martha Lagace
- 06 Dec 2011
- First Look
First Look: Dec. 6
Matter Authors:Rosabeth M. Kanter Publication:Alabama Law Review (2011) Abstract The "rational person" standard, based on assumptions of economic self-interest, has long prevailed in legal reasoning. But understanding of decision making, behavioral choices,... View Details
Keywords: Sean Silverthorne
- 20 Apr 2016
- Research & Ideas
When CEOs Become Activists
issued an executive order on April 13, clarifying the state law and asking the legislature to revisit some of its provisions. The actions of PayPal’s Schulman and other CEOs is an example of a phenomenon that Harvard Business School... View Details