＂Jobs To Be Done - Publications - Faculty & Research

07 Dec 2021
Op-Ed

Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge

Middle management used to be the place where careers stalled, but the COVID-19 pandemic has turned that notion on its head. In fact, mid-level leaders possess more agency now than at any other time in recent... View Details

Keywords: by Hise Gibson and Shawnette Rochelle

21 Mar 2018
Research & Ideas

Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity

future, 50 percent of all tasks currently done by humans could be done by machine learning and artificial intelligence,” says Prithwiraj (Raj) Choudhury, assistant professor at... View Details

Keywords: by Michael Blanding; Technology; Information

29 Nov 2021
Research & Ideas

How Bonuses Get Employees to Choose Work Over Family

choose to spend time with—work colleagues or family—based on how their pay is structured, in particular whether they get bonuses for a job well done or earn fixed salaries regardless of performance. In fact,... View Details

Keywords: by Rachel Kim Raczka

17 Jun 2019
Research & Ideas

What Hospitals Must Learn to Compete

through consolidation than to excel on your own merits. Sadun: That may be true. I’m also starting to think that there might be some... View Details

Keywords: by Alumni Bulletin Staff; Health

20 Dec 2022
Op-Ed

Employee Feedback: The Key to Retention During the Great Resignation

suspect—compensation. To those of us who have studied organizations up close for decades, none of this is surprising. But what can be done about it? “Companies with healthy,... View Details

Keywords: by Michael Beer

22 Jun 2009
Research & Ideas

“Too Big To Fail”: Reining In Large Financial Firms

restructure, sell, or liquidate a failing company. Bottom line, no firm should be too big to fail. At the same time, the majority of financial firms that pose no systemic risk should face relatively light... View Details

Keywords: by Roger Thompson; Banking; Financial Services

18 Apr 2005
Research & Ideas

Tips to Reinvent the Department Store

consumers who used to be loyal department store customers. "I think department stores are in the process of significant change," said Pat Chadwick, senior vice president of northeast regional... View Details

Keywords: by Julie Jette; Retail

22 Oct 2021
Research & Ideas

Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

workers during the pandemic. “You have to trust that they are intelligent enough and well-intentioned enough to get work done no matter what it takes,” she says. This means... View Details

Keywords: by Michael Blanding

11 Oct 2004
Research & Ideas

Four Ways to Create Lasting Change

back to their original level over time. The improvements proved to be unsustainable because employees never made the transition from viewing the initiative as this year's... View Details

Keywords: by Martha Lagace

09 Mar 2003
Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

insurmountable strengths. Incumbents, however, almost always lose battles where the attacker has a legitimate disruptive innovation. To create a new-growth business, companies—established incumbents and start-ups alike—must View Details

Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony

13 Mar 2023
Research & Ideas

What Would It Take to Unlock Microfinance's Full Potential?

When we tell microfinance practitioners about this evidence, it can be hard for them to really engage with it because of their work on the ground and the anecdotes they hear about lives that have been... View Details

Keywords: by Jen McFarland Flint; Financial Services

06 Oct 2010
Research & Ideas

John Kotter: Four Ways to Kill a Good Idea

genuinely good plan, pursuing a great idea, or making a needed vision a reality might be filled with frightening risks—even though that is not really the case. There are all sorts of ways to create fear. You... View Details

Keywords: by John Kotter & Lorne A. Whitehead

19 Sep 2023
Research & Ideas

What Chandrayaan-3 Says About India's Entrepreneurial Approach to Space

engineering step forward. “This is going to be really important as we confront adapting to climate change, an area the Mittal Institute is exploring in a deep way with the... View Details

Keywords: by Clea Simon, Harvard Gazette; Aerospace

04 May 2015
Research & Ideas

Need to Solve a Problem? Take a Break From Collaborating

population is not who would be hired to solve intelligence problems for the Department of Defense." In terms of seeking out unique facts, the results showed that the most-clustered groups gathered 5... View Details

Keywords: by Carmen Nobel; Video Game; Web Services

30 Apr 2001
Research & Ideas

New Paths to Success in Asia

mentor-capitalists in our research in Hong Kong and Singapore," she elaborates. "First of all, we found that there aren't as many Internet executives who have been in their businesses long enough to View Details

Keywords: by Alejandro Reyes & Deborah Blagg

01 Aug 2005
Research & Ideas

How to Choose the Best Deal

million, though the price may be negotiable. The other site, a former apple orchard of about one hundred acres, was acquired by a local bank through a foreclosure. The bank is preparing to list the property... View Details

Keywords: by Michael Wheeler

05 Dec 2012
What Do You Think?

Should Managers Bother Listening to Predictions?

highly reliable sources, are generally not believed unless they fit the company agenda." Others maintained that planning without prediction is impossible. After all, a plan is a prediction. As Vishu put it, "Managers should base plans on predictions. It... View Details

Keywords: by James Heskett

21 Aug 2000
Research & Ideas

Faculty Research Looks to Latin America

though, may evolve into journal articles, books, or be used to feed broader research in which Latin American entities play a key role. According to HBS Professor Herminia... View Details