＂Jobs To Be Done - Publications - Faculty & Research

23 Jul 2020
Blog Post

Why Plume? To Make a Difference in the World

our way to Shad, we struck up a conversation about recruiting as most RCs do around that time of year. Dan knew that I was trans because I had done a MyTake earlier in the semester on National Coming Out... View Details

30 May 2024
News

How to Have Effective Conversations

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Charles Duhigg (MBA 2003) is a Pulitzer Prize–winning journalist, a staff writer for The New Yorker, and author of the bestselling books The Power of... View Details

09 Mar 2009
Research & Ideas

How to Revive Health-Care Innovation

The patient is weak, the situation is serious, but a cure is on the horizon—if we think differently about the underlying problem. Specifically, we need to innovate in health care just the way it is done in... View Details

Keywords: by Clayton M. Christensen, Jerome H. Grossman, M.D. M.D. & Jason Hwang; Health

15 Feb 2022
Book

When Working Harder Doesn’t Work, Time to Reinvent Your Career

be more rewarding. The book weaves in the stories of high-achieving musicians, philosophers, religious leaders, scientists, and Olympic athletes—some who gracefully jumped to the second curve and others who... View Details

Keywords: by Avery Forman

10 Jan 2018
Blog Post

8 Tips to Help You Prepare for the Case Method

have 2-3 cases a day. Three case days can be gruelling but if you have multiple three case days back to back, then just know that the Chao Center serves coffee until 11:00 PM. 7. Always Carry Your Cases... View Details

08 Apr 2013
Research & Ideas

How to Demotivate Your Best Employees

awards are more effective when they recognize good behavior in the past, rather than behavior going forward. Plus awards for past performance aren't likely to see as much gaming, he says. "It's motivational View Details

Keywords: by Dina Gerdeman; Service

01 Dec 2007
News

Learning to Lead

Many cases discussed by MBAs require students to project themselves into CEO-level situations that could be a number of years away. The opposite is true of “Tim Keller at Katzenbach Partners LLC,” which... View Details

Keywords: Julia Hanna; Management

09 Jun 2022
HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

workers. “There’s a lot of things you can do around the edges,” Bell says. “But I think in the long term, the industry could use a plan for radically changing the way they deliver food to restaurants.” Radical changes may View Details

Keywords: by Pamela Reynolds

23 Sep 2022
Research & Ideas

8 Strategies to Sustain Business Innovation

caution that it’s a mistake to dwell on the familiar for too long, because the real audience is looking for “what is new, fresh, and unique.” 7. Focus on the job to be View Details

Keywords: by Lane Lambert

02 Sep 2021
News

Back to School

needed to be working on solving problems I have a passion for; otherwise, I was going to be useless.” That passion was finding ways View Details

Keywords: Julia Hanna

Article

The Decreasing Value of Our Research to Management Education

By: Jone L. Pearce and Laura Huang

For centuries we have expected the best teachers also to be scholars. The practice of scholarship should do more than make scholars more humble teachers; scholarship is expected to be more than an activity done for its own sake. Here we present evidence that our... View Details

Citation

Find at Harvard

19 Dec 2022
Research & Ideas

What Motivates People to Give Generously—and Why We Sometimes Don't

I think, rather than asking what type of person is going to give, the more helpful question is to ask what can be done View Details

Keywords: by Jen McFarland Flint, HBS Alumni Bulletin

16 May 2023
HBS Case

How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’

Instead, when the company wouldn’t pay them for their lunch hour, they intentionally scheduled deliveries to show up midday, when there wasn’t anyone working to receive them, sabotaging the project. “Top... View Details

Keywords: by Avery Forman

27 May 2020
News

Prepare to Exit

the synergies Wall Street was expecting,” he writes in a LinkedIn post called, “I Got Laid off and I’m Done Sugar-coating It.” When it happened to him, Tran felt the sting. It took him weeks View Details

11 Apr 2007
Research & Ideas

Adding Time to Activity-Based Costing

To improve any business, managers need to understand how much it costs to produce a profitable product. It seems a simple task, but the process of securing and analyzing the... View Details

Keywords: by Sarah Jane Gilbert

09 Nov 2023
HBS Case

What Will It Take to Confront the Invisible Mental Health Crisis in Business?

impervious to mental health struggles. What can be done to better support people at the top? Cohen: This is a great point. There was a paper... View Details

Keywords: by Kara Baskin; Health

19 May 2022
News

Leading to Salvation

was such a nice person. People would come in and say, Mr. Estes, my mama just died and I don’t know what to do. We don’t have no insurance and we don’t have no graves or anything like that. In the area that we’re in, it’s poverty. And my... View Details

11 Oct 2006
What Do You Think?

How Do We Respond to the “Dependency Ratio” Dilemma?

Summing Up Dependency ratios are useful as general indicators of future economic and social health. But they must be managed downward on both a micro and macro basis, in the opinion of the majority of respondents View Details

Keywords: by Jim Heskett

02 Jul 2024
Book

Five Essential Elements to Build the Capital You Need to Lead

will allow you to bring your whole self and the value that you have to offer to your journey, whether that's in work, with family, or in the community. “Our View Details

Keywords: by Dina Gerdeman

13 Oct 2003
Research & Ideas

How to Pick Managers for Disruptive Growth

schools-of-experience point of view. This can be done in three steps. First, imagine yourself at Pandesic on day one, when the executives were agreeing to start this disruptive... View Details

Keywords: by Michael Raynor

Publications