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Show Results For
- All HBS Web
(1,793)
- People (5)
- News (740)
- Research (982)
- Events (9)
- Multimedia (10)
- Faculty Publications (295)
- 01 Apr 1999
- News
Q & A: Confronting New Technologies: When Doing Right Is Wrong
process, quite different from the market research traditionally employed to guide sustaining innovation. The implication is that the initial concept for a new product or service is probably going to be wrong. Therefore, development costs... View Details
- 08 Dec 2015
- News
Living the Legacy
the way they approach things.” The “Kusisto kids” would probably agree. They are living the legacy, and good-naturedly challenge others to beat their family record of 4 for 4. View Details
- 17 Jun 2019
- Research & Ideas
What Hospitals Must Learn to Compete
evidence of quality improvements—nonetheless, so many organizations continue to pursue them. So you wonder why leaders are choosing this route. One answer might be that the strategy Raffaella is talking about—improving management practice—is really hard. It’s View Details
- 26 Apr 2016
- First Look
April 26
intermediaries—called outsourcing agencies—have emerged in these markets. This paper shows that agencies signal to employers that inexperienced workers are high quality. Workers affiliated with an agency have substantially higher job-finding View Details
Keywords: Sean Silverthorne
- 02 Jun 2014
- Research & Ideas
Secrets to a Successful Social Media Strategy
social strategy, he says. "Say I own a flower shop in Paducah, Kentucky, and there's only one other flower shop in my town. The owner of that other shop probably won't talk to me about the flower business, because we're competitors. But... View Details
Keywords: by Carmen Nobel
- 25 Jan 2012
- Research & Ideas
A Few Firms Have Outsized Influence in D.C.
Capitol—relatively few firms lobby. In fact, they found that only 10 percent of firms in the sample lobbied in any given year, and in some years that number was closer to 5 percent. Secondly, the researchers found that the probability of... View Details
Keywords: by Michael Blanding
- 18 Apr 2005
- Research & Ideas
Tips to Reinvent the Department Store
looking to become what they want to be—as opposed to a series of vendor shops.— Pat Chadwick, Bloomingdale's Alan Barnett, senior vice president of merchandise planning and information systems for Barneys New York, noted that "the department stores have been said... View Details
- 15 Jun 2021
- News
The Value of Difficult Conversations
diversity and inclusion. Brian Ratajczak (MBA 2022) was a little nervous, too. “If you are talking about finance, and someone says something you disagree with, there’s probably not going to be a lot of emotions stirred up,” says... View Details
- 01 Jun 2001
- News
Merrill Lynch's Stan O'Neal
concentrate on his progress in his current position. “I think we are 75 percent of the way there in terms of laying the foundation for client services, but we’re probably 25 percent in terms of achieving all the things we want to. There... View Details
- 01 Jan 2007
- News
Hansjörg Wyss, MBA 1965
spaces. The drive and attention to detail that characterize Hansjörg Wyss can be misleading. While these are qualities that colleagues would probably use to describe him, it would not be accurate to assume Wyss is also a meticulous... View Details
- 12 Jan 2018
- Cold Call Podcast
Leadership Lessons from a Young Martin Luther King, Jr.
Kenny: They also encouraged him to continue his education, which was highly unusual at that time, right? George: Well, certainly for a minister as well. I mean, if an African American was fortunate enough to get into medical school or law school, View Details
- 13 Oct 2015
- Research & Ideas
Does Business Get Done the Same Way in Emerging and Developed Countries?
destruction is an old idea, going back at least to Schumpeter. We typically associate it with entrepreneurship. Someone has a brilliant new idea, everyone is excited and the entrepreneur and his customers are much better off. But, in the meantime, someone else’s... View Details
Keywords: by Sean Silverthorne
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
aligned in their thinking. Analysts are often in frequent and close contact with management, even though they're not privy to inside information. Examining analysts' sales forecasts in 2008 reveals that analysts—and probably managers... View Details
- 29 Sep 2003
- Research & Ideas
Why Managing Innovation is Like Theater
know where you're going when you start a journey. A manager who needs to be handed a clear set of objectives or a process specification is only half a manager (and not the most important half). To know where you're going by the time you start, that's an amazing luxury... View Details
Keywords: by Rob Austin & Lee Devin
- 12 Aug 2014
- First Look
First Look: August 12
arises from behavioral biases and misperceptions of probability distributions. Finally, nonpecuniary taste-based factors may be important in motivating both the decisions to enter into and to persist in entrepreneurship. Publisher's link:... View Details
Keywords: Sean Silverthorne
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
of Uncommon Service is that to achieve service excellence, you may need to make some tradeoffs. Is that a hard sell for some managers who are motivated to excel in all areas? A: Frei: Even superstar managers would probably admit to being... View Details
- 01 Dec 1999
- News
From the Editors
of the Town' in the New Yorker magazine. The only trouble with that is that your present editor cannot write as well as the New Yorker editor. If he could he would probably be using his talent to better advantage than he is at present."... View Details
Keywords: Deborah Blagg
- 01 Jun 2008
- News
Team MBA
around us. It was also helpful when you felt a bit lost because you could bounce an e-mail out to the team and ask what went on in other sections. Beyond academics, I think it forced us to get to know people from different backgrounds we View Details
- 02 Oct 2017
- News
Radical Generosity for the Real World
right, it's e-mails. You're getting e-mails from lots of different places trying to sell you stuff that you probably don't need, frankly. So unsubscribe. And then instead, if you really are—you know, if you're a person who—you are on... View Details
- 01 Dec 2019
- News
John McArthur
A few years after he retired as Dean we hosted a breakfast for him in New York City. It was probably 1997. He told a story about supporting a friend in need by traveling via car nearly eight hours on a Friday night to see him. The story... View Details
Keywords: Dean