encouragement - Publications - Faculty & Research

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Bobby Tuohy

encouraged me to come here. To me, it’s a natural extension of the teamwork, the family that I found in the military.” Bobby lives on campus with his husband Jared Meyers. “Students and the school have brought my spouse in as part of the... View Details

07 Mar 2022
Research & Ideas

Effective Leaders Share the Spotlight with Their Teams

practice. In the study’s sample set, the average manager did not engage colleagues even once during the year. Zou hopes leaders will begin to recognize the importance of encouraging input from subordinates, especially as many managers... View Details

Keywords: by Pamela Reynolds

16 Oct 2012
First Look

First Look: October 16

2011. Setting/Participants: Participants included 4,642 employees of a large hospital in Boston, MA, who were regular cafeteria patrons. Interventions: The first intervention was a traffic-light style color-coded labeling system View Details

Keywords: Sean Silverthorne

04 Apr 2011
HBS Case

Reinventing the National Geographic Society

loyalty is still to their silos," Garvin observes. The case encourages students to put themselves in his place. Is Fahey moving too slowly? Does he have the right people in the right positions? Is the new mission—"to inspire... View Details

Keywords: by Sean Silverthorne; Publishing

09 Nov 2022
In Practice

COP27: What Can Business Leaders Do to Fight Climate Change Now?

The US government’s newly passed Inflation Reduction Act will direct $370 billion toward advancing renewal energy and reducing greenhouse gas emissions—the country's largest investment in fighting climate change so far. As business and government leaders around the... View Details

Keywords: by Lynn Schenk and Danielle Kost

21 Sep 2020
Research & Ideas

Are You Sabotaging Your Own Company?

go back and haggle over the minutes of a meeting,” says Thomke, whose recently released book Experimentation Works: The Surprising Power of Business Experiments encourages companies to test new business models to gain a competitive... View Details

Keywords: by Dina Gerdeman

Web

The New Role for Government & NGOs - Institute For Strategy And Competitiveness

that dwarf those of other stakeholders. However, businesses can’t do it alone. NGOs need to collaborate with business, bringing new expertise and deep relationships with stakeholders. Governments need to invest in infrastructure, jumpstart markets, and regulate in ways... View Details

17 Apr 2022
Book

How to Avoid the 'Ethical Slide' That Leads Companies Astray

Hershey also has a firm anti-retaliation policy, which is intended to make whistleblowers feel secure about reporting illegal or unethical activities. Nelson says the ethics at corporations like Costco and Hershey start with the creation of what she calls “a speak-up... View Details

Keywords: by Lane Lambert

Web

Alternative Investments Course | HBS Online

Chartered Financial Analyst and Certificate in Investment Performance Measurement programs) allows its members the ability to self-determine and self-report continuing education credits earned from external sources. CFA Institute members are View Details

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

pay insufficient attention to encouraging employees to cooperate. And when they do consider cooperation, they rely too heavily on incentives alone as the panacea. Those who get it right recognize that changing behavior requires a... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

01 Feb 2022
Book

Innovation Isn’t Just for Startups: How Big Companies Can Succeed

Meanwhile, starting in 2013, Analog Devices CEO Vince Roche encouraged innovators from the top down and transformed the semiconductor giant into a designer of integrated, strategic systems—including a platform that accelerated the global... View Details

Keywords: by Lane Lambert

02 Nov 2016
Blog Post

The Benefits of a Residential Campus

inclusive of those who live off campus — encourage the social chairs to schedule more activities for during the day or on weekends instead of just weekday afternoons. View Details

09 Jul 2007
Research & Ideas

Five Steps to Better Family Negotiations

as they are currently rather than as they were when they were younger. Third, because families generally fear conflict, they avoid certain conversations (that may be useful or necessary in a negotiation) for fear it will touch on a sensitive issue or View Details

Keywords: by John A. Davis and Deepak Malhotra

30 Jul 2018
Research & Ideas

Why Ethical People Become Unethical Negotiators

the scales of fairness. How companies can promote ethics Negotiators can keep their values intact and prevent deception from creeping into talks by using several techniques or processes, Bazerman says. To promote ethics at the bargaining table, negotiators should be... View Details

Keywords: by Dina Gerdeman

01 Jun 2024
News

Again and Again

Edited by Jen McFarland Flint; Illustrations by Jason Holley Whenever he’s presenting to a large audience, Professor Michael Norton likes to pose this question to the crowd: After you get up in the morning, do you brush your teeth first and then shower, or vice versa?... View Details

Keywords: Publishing Industries (except Internet); Information

16 Oct 2017
Research & Ideas

The Most Successful Startups Have Hands-On Founders

better-performing companies. Learning from the network If this intensive style doesn’t come naturally to a founder-manager, the good news is it can be learned, Koning says. “What’s encouraging about this paper is that we found that... View Details

Keywords: by Dina Gerdeman

April 2023 (Revised July 2023)
Case

Dena Almansoori at e&: Fostering Culture Change at a UAE Telco Transforming to a Global Techco

By: Emily Truelove, Michelle Zhang and Alpana Thapar

Dena Almansoori, the first female and one of the youngest members of the United Arab Emirates-based e&’s leadership team, joined in 2020 just before e& began a strategic transition from being a regional telecommunications company to becoming a global technology... View Details

Keywords: Leadership; Culture; Transformation; Technology; Telecommunications; Employee Mobility; Talent; Leading Change; Human Resources; Telecommunications Industry; Technology Industry; Middle East; United Arab Emirates

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March 2009 (Revised May 2011)
Case

Addleshaw-Goddard LLP

By: Robert G. Eccles, Amy C. Edmondson and James Weber

Addleshaw-Goddard (AG), the 15th largest law firm in the U.K., is seeking ways to serve larger clients on more important legal matters. Part of this strategy involves its "Client Development Centre (CDC)," an innovative idea and set of services launched by Dr. Jim... View Details

Keywords: Price; Innovation and Invention; Service Operations; Partners and Partnerships; Competitive Advantage; Diversification; Legal Services Industry; United Kingdom

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