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- All HBS Web
(3,686)
- People (22)
- News (1,605)
- Research (1,365)
- Events (4)
- Multimedia (90)
- Faculty Publications (328)
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- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
your biggest buckets of cost and rethinking those strategically in ways that give your customers something they value," notes Frei, the UPS Foundation Professor of Service Management at Harvard Business School. Morriss (HBS MBA '04),... View Details
- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
welcome. In fact, new hires often enter fresh roles feeling optimistic and confident their organizations are eager to hear from them, but over time, employees increasingly feel less “psychologically safe” to contribute ideas, new research by Harvard View Details
- 18 Mar 2001
- Research & Ideas
Want to Be an Entrepreneur? [Part I]
"My response was that there's a big difference between a really great product and a company," she said. Given the constraints of costs and the problems of marketing, to cite only two factors, "Starting new View Details
Keywords: by John S. Rosenberg
- 21 Mar 2016
- HBS Case
Can Customer Reviews Be 'Managed?'
the first big thing, which is managing reviews. Now how do you manage reviews? There are three types of ways that you can manage reviews as a hotel. You can manage the location of the review. People are probably going to review your... View Details
- 03 Feb 2009
- First Look
First Look: February 3, 2009
Leaders, edited by Michael Kinsley and Conor Clark, 170-171. Simon & Schuster, Inc., 2008 No abstract is available at this time. Cases & Course Materials Arcapita-2002 Harvard Business School Case 209-023 tIn 2002, Arcapita Bank,... View Details
Keywords: Martha Lagace
- 05 Dec 2012
- What Do You Think?
Should Managers Bother Listening to Predictions?
they too often are based on the wrong things, what he calls the "noise" (short-term stock market action) rather than the "signal" embedded in the noise (long-term secular trends in the market). In his view, the problem may grow as the era of View Details
Keywords: by James Heskett
- 10 Nov 2011
- HBS Case
HBS Cases: Making Lincoln Center Cool Again
the same numbers of two decades ago. Levy's genius, says Harvard Business School's Allen S. Grossman, was in not only recognizing the problem, but also bringing together resident organizations and board members to start solving it. “I... View Details
- 11 Aug 2009
- First Look
First Look: August 11, 2009
expert and Harvard Business School Professor Michael Beer outlines what the high-commitment, high-performance organization looks like and provides practitioners with the transformation process to help them get there. Starting with leaders... View Details
Keywords: Martha Lagace
- 26 Feb 2001
- Research & Ideas
David, Goliath, and Disruption
As elegantly described by HBS professor Clayton M. Christensen in his 1997 bestseller, The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail, so-called disruptive technologies are upstart innovations that manage to penetrate the market share of some... View Details
Keywords: by Martha Lagace
- 10 Jun 2013
- Research & Ideas
How Numbers Talk to People
The problem with big data is that there is, well, so much of it. Analyzing it is like trying to sip from a firehose. Just in time, a new book on the art and science of quantitative analysis arrives this week. In Keeping Up with the... View Details
- 10 Mar 2014
- Research & Ideas
Counting Up the Effects of Sarbanes-Oxley
was to improve corporate governance and restore the faith of investors, but many in the business world spoke out against SOX, viewing it as a politically motivated overcorrection that would lead to a loss of risk-taking and... View Details
- 02 Mar 2010
- First Look
First Look: March 2
Company Authors:Michael Beer and Magnus Finnstrom Publication:Leadership in Action, November-December 2009 Abstract Traditional leadership development programs often fail to achieve the desired results because they don't focus on learning linked to the company's View Details
Keywords: Martha Lagace
- 16 Jul 2001
- Research & Ideas
How to Compete Like a Judo Strategist
help you become a better judo strategist. Rule One: Maintain A Deep Focus On Your Core Business Whether we are talking about Palm Computing, Intuit, or even big companies such as Charles Schwab, the most... View Details
Keywords: by David B. Yoffie & Mary Kwak
- 02 Jun 2003
- Research & Ideas
Why Have Marketers Ignored America’s Man-of-Action Hero?
makes sense to many people because they are so influenced by the most spectacular fragments of men's consumption that appear on the popular culture radar: Harley rallies in Sturgis, the Million Man March, men howling in the woods à la Iron John, men tracking View Details
Keywords: by Manda Salls
- 30 Dec 2013
- HBS Case
HBS Cases: What Warren Buffett Saw in Newspapers
In 2012, legendary investor Warren Buffett made a bid to buy a troubled Southeastern US newspaper business just three years after declaring that his influential holding company, Berkshire Hathaway, would no longer invest in newspapers... View Details
- 15 Sep 2003
- Research & Ideas
The Lessons of New-Market Disruption
rewarded with a new line of business that created revenues in excess of $200 million over the next several years. HP backed out of its efforts after two years with multimillion-dollar losses and a considerable amount of bad press. How did... View Details
- 31 Mar 2009
- First Look
First Look: March 31, 2009
Working PapersCorporate Social Entrepreneurship Authors:James Austin and Ezequiel Reficco Abstract Corporate Social Entrepreneurship (CSE) is a process aimed at enabling business to develop more advanced and powerful forms of Corporate... View Details
Keywords: Martha Lagace
- 06 Feb 2006
- Research & Ideas
The Trouble Behind Livedoor
Takafumi Horie, the thirty-three-year-old CEO of Livedoor, had become Japan's anti-establishment enfant terrible: rich, hard charging, willing to take big risks such as the ultimately failed attempt to acquire a controlling interest in... View Details
- 04 Apr 2019
- Cold Call Podcast
Can Mark Zuckerberg Rebuild Trust in Facebook?
Professor Bill George about his case entitled, Facebook Confronts a Crisis of Trust. I'm your host, Brian Kenny, and you're listening to Cold Call. Bill George is an expert on leadership, a topic that he teaches and writes about extensively, including numerous books,... View Details
Keywords: Re: Liangzong Ma
- 10 Nov 2020
- Sharpening Your Skills
Research News and Tips: Innovating Across Time Zones
stakeholders. Here is some expert advice. “Early on, entrepreneurs should avoid a focus on overly specific solutions and instead present the big picture,” write Rory McDonald and Robert Bremner in Harvard View Details
Keywords: by Sean Silverthorne