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  • 2015
  • Working Paper

Online Word of Mouth and Product Review Disagreement

By: Frank Nagle and Christoph Riedl
Studies of online word of mouth have frequently posited―but never systematically conceptualized and explored―that the level of disagreement between existing product reviews can impact the volume and the valence of future reviews. In this study we develop a theoretical... View Details
Keywords: Online Word Of Mouth; Online Communities; Viral Marketing; Online Product Reviews; Quality; Internet and the Web; Consumer Behavior; Marketing Reference Programs; Social and Collaborative Networks; Digital Marketing; Analytics and Data Science
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  • 24 Jan 2011
  • HBS Case

Terror at the Taj

outstanding service are selected for inclusion in the Managing Directors Club and recognized across the organization. Such incentives aren't so unusual, of course. But interviews with senior management demonstrate how seriously the task of building a customer-centric... View Details
Keywords: by Julia Hanna; Accommodations
  • 02 Mar 2016
  • News

David Moss is Rewriting History

Photographed by Webb Chappell In March 2010, the 1787 drafting of the United States Constitution became breaking news. The members of the Texas State Board of Education had convened in Austin to review the state’s history and other social... View Details
Keywords: April White
  • 30 Aug 2016
  • First Look

August 30, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=51552 forthcoming Journal of Economic Behavior & Organization Competition and Social Identity in the Workplace: Evidence from a Chinese Textile Firm By: Kato, Takao, and Pian Shu... View Details
Keywords: Carmen Nobel
  • 10 Feb 2016
  • Blog Post

Combining an Interest in Music and Business

passionate about. I applied to non-profits, startups, social innovators, arts foundations, theatre producers, music labels, entertainment conglomerates, among others. I am now halfway through my internship in one of the biggest music... View Details
  • 17 Jul 2012
  • First Look

First Look: July 17

management's control choice is motivated by both the logic of functionalism (relevance) and the logic of appropriateness (legitimacy) of particular controls-and that both of these are socially constructed by proponents. First, behind the... View Details
Keywords: Sean Silverthorne
  • 02 Mar 2021
  • HBS Case

The Tulsa Massacre: Is Racial Justice Possible 100 Years Later?

many people to acknowledge the systemic racism that pervades American society. Mihir Desai, the Mizuho Group Professor at Harvard Business School and Professor of Law at Harvard Law School, was inspired to take a closer look at the... View Details
Keywords: by Michael Blanding
  • Web

Business, Government & the International Economy Awards & Honors - Faculty & Research

the 2019 HBS Student Association Faculty Award for Outstanding Teaching in the Elective Curriculum. Marco E. Tabellini : Recipient of the 2019 Excellence in Refereeing Award from the Review of Economic Studies . Marco E. Tabellini : Recipient of a 2019 J-PAL European... View Details
  • March 2006
  • Module Note

Managing Innovation in an Uncertain World

By: Alan D. MacCormack
Describes the second module of the 30-session Harvard Business School elective course Managing Innovation in an Uncertain World. The course helps students understand the challenges that uncertainty implies for innovation and how to overcome these challenges. The course... View Details
Keywords: Innovation and Management; Problems and Challenges; Business Processes; Perspective; Opportunities; Risk and Uncertainty; Managerial Roles; Product Design; Business Startups; Organizational Design
Related
  • 11 Jun 2018
  • Research & Ideas

Why South Korea's Samsung Built the Only Outdoor Skating Rink in Texas

4 to 30 percent once a suit was filed there. “These are big numbers,” says Cohen. They do not even include advertising on social media, where companies can target specific locations and demographics. “I think what we are seeing is just... View Details
Keywords: by Michael Blanding; Legal Services
  • 24 Nov 2003
  • Research & Ideas

Boards and Corporate Governance: A Balanced Scorecard Approach

board performance even more difficult. Effective boards are those that take the initiative to design clear and focused forward-looking agendas, concentrating board energy on a company's specific value drivers, and then employing tools and information View Details
Keywords: Re: Robert S. Kaplan & Krishna G. Palepu
  • 17 Sep 2013
  • First Look

First Look: September 17

http://www.people.hbs.edu/shanson/shortint_text_20130814_FINAL.pdf September 2013 Organizational Behavior and Human Decision Processes Cheating More for Less: Upward Social Comparisons Motivate the Poorly Compensated to Cheat By: John,... View Details
Keywords: Sean Silverthorne
  • 16 May 2024
  • News

On the Job

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. We all have early memories of on-the-job learnings—those moments that had a lasting impact on how we see the world of work and our place in it. This... View Details
Keywords: first job; leadership; life experience; career lessons; Finance; Oil and Gas Extraction; Mining; Retail Trade
  • 15 Jan 2013
  • First Look

First Look: January 15

explore cross sectional variations in the use of the system and link such variations to the practical features of the new system as well as the social structures of the users'... View Details
Keywords: Sean Silverthorne
  • 07 Feb 2012
  • First Look

First Look: February 7

equal-division agreements. These endogenous framing effects may outweigh any overall social utility effects due to the mere presence of communication. In two studies, we find that non-binding talk about fairness within a three-party,... View Details
Keywords: Sean Silverthorne
  • Web

Finance Awards & Honors - Faculty & Research

Misclassification of Bond Mutual Funds" (Journal of Finance, forthcoming). Lauren H. Cohen : Invited to brief the United States Congress on innovation policy, 2020. Lauren H. Cohen : Winner of the 2020 Global Thought Leadership Grant on Corporate View Details
  • 18 Dec 2012
  • First Look

First Look: December 18

landscape. Book: http://hbr.org/product/harder-than-i-thought-adventures-of-a-twenty-first/an/10332-HBK-ENG Breaking Them In or Revealing Their Best? Reframing Socialization Around Newcomer Self-expression Authors:Cable, Daniel M.,... View Details
Keywords: Carmen Nobel
  • 05 Nov 2021
  • Op-Ed

Is the Business World Finally Ready for the Wisdom of Shibusawa?

Eiichi Shibusawa continues to gain influence in Japan—even though he died almost a century ago. Japan’s government announced earlier this year that the 19th century business leader would be the face on 10,000 yen ($90) bank notes—the highest value denomination in... View Details
Keywords: by Geoffrey Jones and Rei Morimoto; Financial Services; Retail
  • Web

ICHOM - Institute For Strategy And Competitiveness

Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network ICHOM International Consortium... View Details
  • 31 May 2011
  • First Look

First Look: May 31

investment pioneer Tsing Capital was planning for the China Environment Fund IV and considering how to maintain its commitment to social and environmental practices. Tsing Capital embraced its philosophy of "Doing Well by Doing... View Details
Keywords: Sean Silverthorne