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- Faculty Publications (305)
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Past Projects | Social Enterprise | Harvard Business School
research into how governments best incorporate technology and IT platforms for the purposes of providing services and connecting with their constituents. The research explores how the government, private sector, and individual... View Details
- 18 Aug 2021
- News
Alumni on the Black Lives Matter Movement
the elements of our Credo focused on creating a community unified in its mission to improve quality of life.” The release goes on to note that Edwards has partnered with firms that have expertise in using capital to benefit underserved... View Details
- 11 Jan 2011
- First Look
First Look: Jan. 11
permission to lead. Troy, a customer service manager, endangered his job and his company's reputation by focusing on protecting his position, not helping his team; when a trusted friend advised him to change his behavior, the results were... View Details
Keywords: Sean Silverthorne
- 17 Mar 2021
- Research & Ideas
Beyond Pajamas: Sizing Up the Pandemic Shopper
actually be higher quality customers who would eventually revert to in-person browsing. Without visibility into these consumers’ previous offline purchases, we couldn’t rule out this explanation, though we do see similarities in basket... View Details
- 12 Sep 2017
- First Look
First Look at New Research and Ideas, September 12, 2017
others—have become “hub firms” because they control access to billions of mobile customers coveted by all kinds of product and service providers. These hubs drive increasing returns to scale and claim a disproportionate share of the value... View Details
Keywords: Carmen Nobel
- 29 Aug 2024
- Research & Ideas
Shoot for the Stars: What to Know About the Space Economy
attention―manufacturing of launch vehicles and satellites―its growth is in fact quite strong. That’s especially true when you adjust for the quality improvements and price declines in that area; something our research is the first to... View Details
- 01 Jun 1998
- News
Diversity and Community
quality of life, drain needed government resources, and place new demands on our companies." Indeed, while business may be commended for its social responsibility efforts in many areas, in others it exhibits characteristics common to the... View Details
Keywords: Garry Emmons
- 26 Apr 2011
- Op-Ed
HBS Faculty Comment on Environmental Issues for Earth Day
Earth Day focuses the world's attention on the both the dangers and opportunities facing the planet. But sustainability and the intersection between business and the environment are issues that need to be addressed all the time, as cities grow, resources diminish, and... View Details
- 23 Sep 2014
- First Look
First Look: September 23
714-510 Health City Cayman Islands Narayana Health (NH) had been successfully delivering affordable high quality tertiary care to the masses in India through its chain of hospitals for over a decade. To encourage the adoption of the NH... View Details
Keywords: Sean Silverthorne
- 03 Aug 2010
- First Look
First Look: August 3
performing functions traditionally relegated to government. Yet these potential cost efficiencies from market competition are often offset by poor enforcement quality resulting from moral hazard, which can be particularly onerous when... View Details
Keywords: Martha Lagace
- 23 Mar 2010
- First Look
First Look: March 23
scheduling affect operational performance and the quality of labor at the stores. The case describes the tasks (both in-store logistics and customer service tasks) that are carried out by store employees at... View Details
Keywords: Martha Lagace
- 01 Dec 1999
- News
A Class Act
check without sacrificing quality overall. "My class gets a big bang out of the sheer volume of the notes," comments Arthur W. "Artie" Buerk (MBA '63), who is serving a second term as the HBS Alumni Association's chief class... View Details
Keywords: Nancy O. Perry
- 03 Mar 2008
- First Look
First Look: March 4, 2008
because their market power allows them to charge higher service fees than domestic banks. Download the paper: http://www.hbs.edu/research/pdf/05-025.pdf Cases & Course MaterialsThe Armstrong Investigation Harvard Business School... View Details
Keywords: Martha Lagace
- 03 Jun 2008
- First Look
First Look: June 3, 2008
surgical service that is constantly improving. The case has many details about how Dr. Shingleton works with his staff and patients and how the provider team focuses on patient care. A key measure of productivity for the surgery center is... View Details
Keywords: Martha Lagace
- Web
Leading Change and Organizational Renewal | HBS Online
career by learning to respond to external shifts, drive transformation, and lead change initiatives within your organization. "HBS Online courses are excellent for anyone who wishes to learn more about a particular subject area or further develop their career." Corina... View Details
- 01 Mar 2005
- News
In the Blood
that of Kentucky’s established breeding farms, some of which managed over forty stallions. Clay adopted a boutique approach to guarantee personal service for both the owners and their horses, and serve as a point of differentiation to... View Details
- 01 Oct 1996
- News
Leading In a New Era
process at every level of the 17,320-employee company. "Most nonhuman resources, such as capital or equipment, can be acquired," he says. "What's more important is how a corporate strategy is executed and how people utilize resources." At Boise Cascade, where a... View Details
Keywords: Nancy O. Perry
- 14 Jan 2014
- First Look
First Look: January 14
http://www.hbs.edu/faculty/Publication%20Files/14-040_96933ceb-3097-4432-97d1-0b32625889f9.pdf January 2014 Harvard Business Review Building a Game-Changing Talent Strategy By: Ready, Douglas A., Linda A. Hill, and Robert J. Thomas Abstract—When most of the world's... View Details
Keywords: Sean Silverthorne
- 12 Jul 2021
- News
Alumni Confront the COVID-19 Crisis
than 100 volunteers from across the US, Europe, and Asia. The nonprofit matches those who need PPE with verified suppliers who can provide vetted products. The demand shock to the supply chain in March left many without any access to View Details
- 14 Dec 2011
- Research & Ideas
The New Measures for Improving Nonprofit Performance
substantial investment of $3 million to $5 million and work extensively with the management team as strategic advisors to help them build that organization. And in fact, some of our investment partners have made significant strides—real changes to the View Details
Keywords: by Julia Hanna