Service Models - Publications - Faculty & Research

01 Oct 1996
News

Creating Miracles — Charles A. Coverdale (MBA 1971)

'76), have developed an astounding array of community outreach services -- from elaborate food pantries to job assistance programs; from tutoring, mentoring, and counseling services for children and young... View Details

Keywords: Marguerite Rigoglioso

January 2014 (Revised March 2015)
Technical Note

The Market Power of Platform-Mediated Networks

By: Benjamin Edelman

This note provides criteria to evaluate the power of a platform-mediated network. For a company considering building such a network or an investor considering funding such an effort, this analysis reveals the scope and desirability of the opportunity. Meanwhile, for a... View Details

Keywords: Intermediaries; Platforms; Platform Strategy; Business Model; Agreements and Arrangements; Distribution Channels; Networks; Technology Platform; Financial Services Industry; Financial Services Industry; Financial Services Industry

Citation

Educators

Purchase

04 Apr 2022
News

Strengthening City Hall’s Foundations

to help mayors of cities in Israel improve public services for residents and strengthen ties with the global community. Modeled on the Bloomberg Harvard City Leadership Initiative, which has supported 200... View Details

Keywords: Executive, Legislative, and Other General Government Support; Government

14 Sep 2016
Research & Ideas

Web Surfers Have a Schedule and Stick to It

In most markets, products and services compete for the consumer’s money. On the internet, however, the coin of the realm is time, not money—websites and other online services fight for the attention of... View Details

Keywords: by Julia Hanna; Web Services; Web Services

04 Aug 2009
First Look

First Look: August 4

converging U.S. GAAP with IFRS, competition between the FASB and the IASB would allow GAAP to better respond to market forces. Patent Policy, Patent Pools, and the Accumulation of Claims in Sequential Innovation Authors:Gastón Llanes and Stefano Trento Abstract We... View Details

Keywords: Martha Lagace

February 2010 (Revised December 2010)
Case

Google Inc. (Abridged)

By: Benjamin Edelman and Thomas R. Eisenmann

Describes Google's history, business model, governance structure, corporate culture, and processes for managing innovation. Reviews Google's recent strategic initiatives and the threats it poses to Yahoo, Microsoft, and others. Asks what Google should do next. One... View Details

Keywords: Business Model; Corporate Entrepreneurship; Corporate Governance; Organizational Culture; Organizational Structure; Competitive Strategy; Search Technology; Web Services Industry

Citation

Educators

Purchase

January 2010 (Revised March 2013)
Teaching Note

Western Union: Our World, Our Family® (TN)

By: Christopher Marquis and Bobbi Thomason

Teaching Note for [410050]. View Details

Keywords: Business Model; Financial Management; Corporate Social Responsibility and Impact; Business and Stakeholder Relations; Diversity; Financial Services Industry

Citation

Purchase

26 Feb 2009
News

Last Look - March 2009

Our thanks to HRPBA ’60-ers Sandy Krickovic Self and Nancy Needham Merrill, who recognized themselves as the second and third models in the photo. Self wrote: “In Malcolm McNair’s Marketing class, we were studying the women’s retail... View Details

Keywords: Keith Larson; Educational Services; Educational Services; Educational Services; Educational Services

03 Aug 2015
Research & Ideas

Why Fierce Competitors Apple and Amazon Became ’Frenemies’ Over eReaders

researchers use a complex mathematical model to get to the bottom of just why enemies might decide to share a locker. It boils down to a difference in how they make their money. "Even though both [companies] make money from hardware and... View Details

Keywords: by Michael Blanding; Information; Publishing; Technology

23 Jan 2020
News

Bringing Education Back Home

we attracted 180 students. By now we have over 1,200 students, from elementary school to college. “The way we modeled the school was about getting the students engaged in the learning process and discussing things, which was pretty much... View Details

Keywords: Educational Services

13 Apr 2010
First Look

First Look: April 13

balances the four drives while avoiding negative leadership and leaders who are missing the drive to bond. Order the Book: http://www.wiley.com/WileyCDA/WileyTitle/productCd-0470623845.html Market Heterogeneity and Local Capacity Decisions in View Details

Keywords: Martha Lagace

02 Mar 2020
News

Educating the Whole Student

committed to engaging parents, offering coaches and discussion groups to help them navigate parenting challenges and achieve their own financial, education, and wellness goals. The early data on these family-support services have been... View Details

Keywords: April White; Educational Services; Educational Services

Profile

Shabrina Jiva

interviewing for her first post-MBA position, one thing is clear. "I decided not to do private equity," says Shabrina. "HBS helped me realize that I don't enjoy the financial modeling part as much as the hands-on operations... View Details

18 Jun 2001
Research & Ideas

Tech Investment the Wise Way

Excerpted with permission from "The Dual Edged Role of the Business Model in Leveraging Corporate Technology Investments," in Taking Technical Risks: How Innovators, Executives, and Investors Manage High Tech Risks, article ©... View Details

Keywords: by Henry Chesbrough & Richard S. Rosenbloom

19 May 2014
Research & Ideas

Why Companies Should Compete for Your Privacy

competitors has profound implications for their business models and the logic with which they operate. An example that illustrates our result is that of Google and Microsoft. Both firms offer consumers online View Details

Keywords: by Dina Gerdeman; Consumer Products

28 Mar 2018
Research & Ideas

Sophisticated Investors May Be Harming Fintech Lending Platforms

biggest departure from the traditional banking model, where banks do the legwork on behalf of investors, and investors may have little or no information about loans—and in fact may not know which loans their money is supporting. “The lending View Details

Keywords: by Dina Gerdeman; Financial Services; Financial Services

26 Jun 2000
Research & Ideas

What’s an Internet Business Model? Ask a Health Care Professional

Though the Internet has woven itself into most aspects of life, few fields have adopted it more actively, and at times controversially, than health care. What new business models in health care, based on the Internet, are rising to the... View Details

Keywords: by Martha Lagace; Health

February 2000 (Revised March 2004)
Case

Venture Law Group (A)

By: Thomas J. DeLong, Ashish Nanda and Scott D Landry

Craig Johnson, Venture Law Group's (VLG) chairman, founded VLG in 1993 with a goal of "zero voluntary turnover." In late 1998, Johnson faces the departure of three important partners, prompting himself to ask what VLG can do in the midst of an "economic hurricane" that... View Details

Keywords: Business Model; Customer Relationship Management; Partners and Partnerships; Retention; Legal Services Industry

Citation

Educators

Purchase

19 Apr 2004
Research & Ideas

Ground-Floor Opportunities for Retail in India

store chain with twenty-four locations in fifteen cities. The traditional consumer model in the market is the family jeweler, he explained, with a relationship between parties carrying on for generations. The consumer in India is far more... View Details

Keywords: by Julia Hanna; Consumer Products; Retail

November 2000 (Revised May 2002)
Case

FleetBoston Financial: Online Banking

By: Frances X. Frei and Hanna Rodriguez-Farrar

As the ninth largest bank holding company in the United States in 2000, FleetBoston Financial Corp. provided a myriad of financial services, including retail banking, loan origination, and brokerage accounts. This case explores how FleetBoston responded to the Internet... View Details