Publications

Program

Advancing Women of Color in Leadership

Summary Advancing Women of Color in Leadership reflects our belief in inclusion—supporting efforts to increase access to equal opportunity in organizations because it is the right thing to do. Demographic diversity also helps View Details

April 2010
Case

Manchester Bidwell Corporation: the Replication Question

By: Toby E. Stuart, G. Felda Hardymon, James L. Heskett and Ann Leamon

Bill Strickland, CEO of Manchester Bidwell Corporation, must decide the best way to replicate his innovative, award-winning approach to curing poverty. Manchester Bidwell's approach, which provides both adult job-training tuned to fill the needs of local industries and... View Details

Keywords: Corporate Entrepreneurship; Nonprofit Organizations; Growth and Development; Social Enterprise; Poverty; Training; Competency and Skills; Jobs and Positions; Human Resources

2015
Article

Regulator Leniency and Mispricing in Beneficent Nonprofits

By: Jonas Heese, Ranjani Krishnan and Frank Moers

We posit that nonprofits that provide a greater supply of unprofitable services (beneficent nonprofits) face lenient regulatory enforcement for mispricing in price-regulated markets. Consequently, beneficent nonprofits exploit such regulatory leniency and exhibit... View Details

Keywords: Nonprofit Organizations; Business Earnings; Fairness; Governance Compliance

September 1998 (Revised February 1999)
Case

Interactive Insurance Services: Redefining Insurance Distribution

By: Lynda M. Applegate and Marla Malcom-Nagler

Founded in July 1995, Interactive Insurance Services provided personal lines of insurance over the World Wide Web. In June 1996, the company was acquired by Intuit for $7.5 million. The case details the competitive and organizational issues faced by this rapidly... View Details

Keywords: Acquisition; Restructuring; Growth and Development; Distribution; Business Processes; Competitive Strategy; Web; Insurance Industry

July 2002 (Revised August 2002)
Case

SIG Beverages (A)

SIG Beverages, a leading supplier of bottling and packaging systems for the beverage industry, has recognized an opportunity in providing services for its product end users. Management's challenge is to develop a service portfolio to address end users' needs, while... View Details

Keywords: Organizational Change and Adaptation; Production; Service Delivery; Manufacturing Industry; Italy

December 1989 (Revised February 1993)
Case

Frito-Lay, Inc.: A Strategic Transition (C)

By: Lynda M. Applegate

In 1989, Frito-Lay designed an information technology infrastructure to support time-based competition and organizational restructuring. The company planned to provide timely flexible information to all major decision makers at all levels. This case describes the... View Details

Keywords: Design; Information Technology; Information Infrastructure; Competitive Strategy; Time Management; Organizational Structure; Information Management; Strategic Planning; Performance Effectiveness; Decision Choices and Conditions; Food and Beverage Industry; Manufacturing Industry

17 Aug 2012
News

Scaling is Hard, Case Study: TripAdvisor

2008
Book

Moral Gray Zones: Side Productions, Identity, and Regulation in an Aeronautic Plant

By: Michel Anteby

Anyone who has been employed by an organization knows not every official workplace regulation must be followed. When management consistently overlooks such breaches, spaces emerge in which both workers and supervisors engage in officially prohibited, yet tolerated... View Details

Keywords: Crime and Corruption; Moral Sensibility; Governance Controls; Production; Organizational Culture; Practice; France

Web

Asia Pacific - Global

Democratizing Wall Street: An Evening with Professor Joseph Pacelli In May 2025, Professor Joseph Pacelli delivered talks in Shanghai, Hong Kong, and Singapore under the theme “Democratizing Wall Street”. The talks were organized by the... View Details

19 Nov 2015
Blog Post

Why We Recruit: Education Pioneers

Why We Recruit is a series of interviews with our recruiting partners to discuss everything from their experience of working with HBS to what they want students to know. Each week, we will release a new interview that dives into a unique perspective of recruiting.... View Details

Keywords: Nonprofit / Government

03 Oct 2023
Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

center of it all. And whether that faith is in organized religion or whether it is in whatever you call a higher power or nature or the divine or what whatever it is, just knowing that you are not the center of it all. We were just saying... View Details

Keywords: by HBS Staff

August 2007 (Revised May 2009)
Case

PlaNet Finance: Broad Scope in Microfinance

By: Andrei Hagiu and Elena Corsi

PlaNet Finance was a French NGO providing technical support and training services to microfinance institutions (i.e., institutions providing financial services to the poor) and other microfinance actors, rating of microfinance institutions and management, and advisory... View Details

Keywords: Financial Institutions; Microfinance; Growth Management; Networks; Non-Governmental Organizations; Service Industry; France

28 Aug 2012
News

The Imperfect Balance Between Work and Life

27 Sep 2018
Research & Ideas

Religion in the Workplace: What Managers Need to Know

is that most companies don’t have a written policy that articulates how to handle religion in the workplace in a way that’s instructive for management,” says van Bever, a graduate of Harvard Divinity School. “You want to make sure your View Details

Keywords: by Dina Gerdeman; Food & Beverage; Apparel & Accessories

June 1993 (Revised December 1995)
Case

Frito-Lay, Inc.: The Navigator Project (A)

By: Lynda M. Applegate, Richard O. Mason and Melinda Conrad

Provides an overview of the company's recent organizational changes followed by a discussion of the company's new sales promotion software, "Promotion Planner." The president of Frito-Lay's central division must decide how he should proceed with the rollout of this new... View Details

Keywords: Information Technology; Technology Adoption; Organizational Change and Adaptation; Trends; Innovation Strategy; Marketing Communications; Decision Choices and Conditions; Food and Beverage Industry; Manufacturing Industry

August 2012 (Revised March 2015)
Case

Egypt: Turbulence, and Transition?

By: Diego Comin, Mohamed Heikal and Adam Said

The case goes over the evolution of politics and institutions in Egypt over the last 50 years. The case provides new insights on the reasons for violent political transitions and also explores the effects of political instability on productivity and competitiveness. View Details

Keywords: Institutional Change; Military; Competitiveness; Democracy; Revolution; Productivity; History; Transition; Economic Systems; Competition; War; Performance Productivity; Organizations; Government and Politics; Volatility; Egypt