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Show Results For
- All HBS Web
(6,565)
- People (18)
- News (1,646)
- Research (3,597)
- Events (43)
- Multimedia (126)
- Faculty Publications (2,380)
- 14 Feb 2012
- Working Paper Summaries
Relational Contracts and Organizational Capabilities
Keywords: by R. Gibbons & R. Henderson
- October 2009 (Revised May 2011)
- Case
Stolt-Nielsen Transportation Group
By: Lynn S. Paine and Lara Adamsons
Richard Wingfield considers whether to continue a cooperative agreement with industry peers in the deep-sea parcel tanker shipping industry. What are the economic and strategic implications of ending the agreement? What are the legal implications of continuing? Where... View Details
Keywords: Lawfulness; Lawsuits and Litigation; Agreements and Arrangements; Alliances; Cooperation; Ship Transportation; Shipping Industry
Paine, Lynn S., and Lara Adamsons. "Stolt-Nielsen Transportation Group." Harvard Business School Case 310-043, October 2009. (Revised May 2011.)
- 01 Oct 2013
- News
A View from the US
- 12 Apr 2022
- News
We Need Better Carbon Accounting. Here’s How to Get There.
- 15 Dec 2017
- News
Patient-Powered Precision
- 24 Aug 2018
- Video
Customer Interaction Days
- Research Summary
Managing sustainability in supply chains
I am examining codes of conduct, management process standards, and government voluntary programs that address environmental and labor issues, seeking to understand what enables some of these programs to actually deliver on their promise of distinguishing organizations... View Details
- March 2019
- Technical Note
Control or Flexibility? Structured Empowerment Offers Both—Lessons from Retail & Service Chains (Abridged)
By: Tatiana Sandino
This note explains how several retail and service organizations use a practice described here as “structured empowerment” to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both (a) the power to make... View Details
Keywords: Service Operations; Standards; Employees; Service Delivery; Decision Making; Power and Influence; Retail Industry; Service Industry
Sandino, Tatiana. "Control or Flexibility? Structured Empowerment Offers Both—Lessons from Retail & Service Chains (Abridged)." Harvard Business School Technical Note 119-088, March 2019.
- December 2009 (Revised March 2025)
- Case
Phreesia: The Patient Intake Company
By: Regina E. Herzlinger, Sunaina Yarlagadda and Brian L. Walker
How should the co-founders of an organization that provides patient sign-in and billing services scale their company after five years of successfully targeting small private physician practices? Phreesia had deployed a direct mail and sales force strategy that resulted... View Details
Herzlinger, Regina E., Sunaina Yarlagadda, and Brian L. Walker. "Phreesia: The Patient Intake Company." Harvard Business School Case 310-066, December 2009. (Revised March 2025.)
- February 2010
- Article
Managing Know-How
By: Deishin Lee and Eric J. Van den Steen
We study how firms can use a knowledge management system to optimally leverage employee-generated know-how. In particular, we consider the following practical strategic questions for the manager of a knowledge-intensive firm: should her firm develop a formal knowledge... View Details
Keywords: Change; Employees; Information; Knowledge Management; Outcome or Result; Practice; Problems and Challenges; Motivation and Incentives; System; Value
Lee, Deishin, and Eric J. Van den Steen. "Managing Know-How." Management Science 56, no. 2 (February 2010): 270–285. (Articles in Advance published online on November 25, 2009.)
- 25 Aug 2015
- Blog Post
Why an MD/MBA from HBS and HMS?
includes not only students in the joint degree program, but also medical students from other schools, as well as physician-trainees and practicing physicians studying at HBS. Even though we are all interested in medicine and business, our... View Details
- February 2018
- Case
Qualtrics (A)
By: Doug J. Chung and James M. Lattin
Qualtrics was an online survey research platform and since the beginning, the company had relied entirely on an inside sales model—sales done remotely without face-to-face contact with clients. The low-cost inside sales model, along with an emphasis on a strong sales... View Details
Keywords: Sales Strategy; Inside Sales Model; Sales; Strategy; Growth and Development Strategy; Organizational Change and Adaptation
Chung, Doug J., and James M. Lattin. "Qualtrics (A)." Harvard Business School Case 518-082, February 2018.
- 19 Sep 2017
- Working Paper Summaries
An Invitation to Market Design
.ExternalClass535E8B0AB65740BCB51D3AB82FC0F8CE p.MsoNormal, .ExternalClass535E8B0AB65740BCB51D3AB82FC0F8CE li.MsoNormal, .ExternalClass535E8B0AB65740BCB51D3AB82FC0F8CE div.MsoNormal... View Details
- 27 Jun 2022
- Lecture
The Power of Trust
By: Sandra J. Sucher
We were delighted to be joined by Professor Sandra Sucher of Harvard Business School, a leading researcher on management practice and the author of The Power of Trust, to explore the core elements underpinning trust in business and to talk about some real-world... View Details
Sucher, Sandra J. "The Power of Trust." Institute of Business Ethics (IBE), June 27, 2022.
- July 2014
- Teaching Note
Rebecca S. Halstead: Steadfast Leadership
By: Boris Groysberg and Deborah Bell
The case reviews Rebecca Halstead's career history, detailing how, through her personal attributes, skills, experiences, challenges, and organizational practices she developed into a successful leader and commander in the U.S. Army. The teaching note discusses... View Details
- 06 May 2012
- News
FTC Wants in on Google Antitrust Action
- 22 Feb 2011
- News