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Show Results For
- All HBS Web
(1,470)
- News (357)
- Research (887)
- Events (3)
- Multimedia (4)
- Faculty Publications (232)
- 02 Nov 2020
- What Do You Think?
Is Antitrust Just a Quaint Notion in the Digital Age?
level the consumer seems to benefit What are the downsides for consumers?: no choice in platform content feed from ‘preferred’ sources, personal information, and pattern recognition issues to name a few. So governance and policy settings... View Details
Keywords: by James Heskett; Retail; Technology; Telecommunications; Communications; Consumer Products; Service
- 14 Jan 2022
- Blog Post
Want Hybrid Work to Succeed? Trust, Don’t Track, Employees
early data show that when people are forced into the office, they resent it. They say, you trusted me during the pandemic. Why don’t you trust me now?” That’s not to say that workers should have complete control of their schedules. During... View Details
Keywords: All Industries
- Web
4.6 HBS Campus Demonstration Policy | MBA
environment of trust and mutual respect. All members of the HBS community, in joining it, agree to integrate the values of: respect for the rights, differences, and dignity of others, honesty and integrity in dealing with all members of the community, and... View Details
- 01 Mar 2013
- News
A Healthy Profit
continuous efficacy and efficiency improvements that poverty-reduction initiatives must have to succeed," says Antares cofounder and HBS senior lecturer Michael Chu. Chu speaks from personal experience. After leaving a lucrative Wall... View Details
- 21 Jan 2014
- First Look
First Look: January 21
associated with the program rollout, we use both population based morbidity measures from the Demographic and Health Surveys and health facility based mortality data as reported in the national Health Management Information System. While... View Details
Keywords: Sean Silverthorne
- Web
Online Digital Marketing Strategy Course | HBS Online
Bornstein, THE YES CEO Raja Rajamannar, Mastercard CMO Show Hide Details Concepts Personalization From Storytelling to Story-Making Connecting Customers and Building Community Featured Exercises Investigate reasons for customer churn and... View Details
- 22 Sep 2014
- Op-Ed
Online Banks Fill Funding Needs for Small Business
have the money in their account in just days, whereas in the conventional banking model small business owners may not be approved for several weeks. New Ways To Make Loan Decisions By and large, emerging online alternative lenders make decisions on loans by using... View Details
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
into the business to the day the product departs the shipping dock. The researchers encouraged businesses to think of that order as the actual customer, and watched as they routed that person here and there among departments, perhaps... View Details
Keywords: by Sarah Jane Johnston
- 19 Feb 2021
- News
A Playbook for Progress
your book, examining the experiences of more than 4,000 women across four races and generations, what did the data conclude around the way forward? Jacqui: Our findings seem to anticipate many of the most positive developments in a year... View Details
- 20 Mar 2012
- First Look
First Look: March 20
aligning preferences via employee selection may provide a useful alternative. This study investigates this idea empirically using personnel and lending data from a financial services organization that implemented a highly decentralized... View Details
Keywords: Sean Silverthorne
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
total value of tailored coupons that shoppers stand to lose if they go elsewhere. Store-switching costs created this way increase the spending and loyalty of shoppers. For retailers lacking the capability of using information about their card-holding customers and... View Details
- 12 Nov 2018
- Research & Ideas
'Always On' Isn't Always Best for Team Decision-Making
Their results appear in the August 2018 Proceedings of the National Academy of Sciences. Many organizations have a bias toward solving sticky problems through collaboration, either in person or virtually. The more eyes on a problem, the... View Details
Keywords: by Roberta Holland
- 04 Sep 2019
- News
Advancing Diagnostics that Can Save Lives
data and machine learning to improve health care. Kelley, who recently received a Blavatnik Fellowship in Life Science Entrepreneurship at HBS, aims to bring fast and accurate diagnoses to cancer patients around the world. “The majority... View Details
Keywords: Susan Young
- 26 May 2022
- News
Bidding Up
what that value is. And so looking inside that decision process, I realized that I’m estimating how much oil is under the ground using, say, seismic data that’s very noisy. And the person I’m bidding... View Details
- 17 Jan 2017
- First Look
First Look at New Research: January 17
but at the expense of the outgroup. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52113 in press Journal of Personality and Social Psychology It Doesn’t Hurt to Ask: Question-asking Increases Liking By: Huang, K., M.... View Details
Keywords: Sean Silverthorne
- 26 Mar 2025
- Blog Post
How to Approach Your Equity Compensation
that person didn’t exist. So Josh launched Presidio Advisors, a financial planning firm dedicated to helping millennials gain clarity and confidence around their equity compensation. For those looking to take a more strategic approach to... View Details
- 25 Jan 2011
- First Look
First Look: Jan. 25
historically important and increasingly popular mechanism for encouraging innovation. A central concern in designing innovation contests is how many competitors to admit. Using a unique data set of 9,661 software contests, we provide... View Details
Keywords: Sean Silverthorne
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Our observations of great service leaders reveal a greater emphasis on those skills demanded for intense personal interaction, engagement with employees at all levels of large people-intensive organizations, the ability to work with the... View Details
- 02 Nov 2020
- Blog Post
WE RISE
personal relationships and pattern matching. “We’re already seeing the current economic changes impacting women disproportionately as some women have to drop out of the labor force to look after children. It’s important that we not only... View Details
- 23 Feb 2016
- First Look
February 23, 2016
transactions in the market for ideas. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=45527 Equal Opportunity? Gender Gaps in CEO Appointments and Executive Pay By: Keloharju, Matti, Samuli Knüpfer, and Joacim Tåg Abstract— This paper uses... View Details
Keywords: Sean Silverthorne