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- Faculty Publications (742)
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- All HBS Web (1,700)
- Faculty Publications (742)
- 01 Sep 2008
- News
Faculty Books
Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser, and Joe Wheeler (Harvard Business Press) The authors extend their earlier idea of a service-profit chain improving performance to... View Details
- 15 Apr 2002
- Research & Ideas
In the Virtual Dressing Room Returns Are A Real Problem
comparisons based on independent performance evaluations. (Although for online purchases, as for catalog purchases, brand names help consumers infer certain aspects of quality or fit, especially for consumers making repeat purchases.)... View Details
- 25 Feb 2014
- First Look
First Look: February 25
Corporate Performance By: Brochet, Francois, Maria Loumioti, and George Serafeim Abstract—Using conference call transcripts to measure the time horizon that senior executives emphasize when they communicate... View Details
Keywords: Sean Silverthorne
- 01 Mar 2012
- News
Social Investing Pioneers
simple enough. Investors fund nonprofit social ventures whose interventions result in a measurable social benefit as well as a financial savings to the government. (Government saves money, for example, when fewer people are homeless or... View Details
- 22 Jul 2008
- First Look
First Look: July 22, 2008
the performance of, teams. We find that the level of team familiarity (i.e., the average number of times that each member has worked with every other member of the team) has a significant positive effect on performance, but we observe... View Details
Keywords: Martha Lagace
- 01 Sep 2004
- News
Outsourcing for Radical Change
Linder Photo Courtesy of Accenture Institute As research director at the Accenture Institute for High Performance Business, Jane C. Linder (MBA 1976, DBA 1989) was asked to provide a managing director with new material for a speech on... View Details
- Student-Profile
Patrick Ferguson
performance measurement and evaluation. He is interested in how and why firms use performance metrics for contracting and feedback purposes, as well as the limitations of... View Details
- 01 Dec 2008
- News
Lesson from the Fall
The awarding of “up-front” bonuses — before cash and profits from commercial endeavors — invites employees to maximize their short-term interests while compromising the company’s long-term interests. Systems of reward that ignore comparative View Details
- 12 Oct 2011
- First Look
First Look: October 12
(September-October 2011) An abstract is unavailable at this time. Read the paper: http://www.people.hbs.edu/gyu/TWFR%20Sept-Oct%202011%20The%20Return%20Experience%20of%20Hedge%20Fund%20Investors.pdf Dynamically Integrating Knowledge in Teams: A Resource-based View of... View Details
Keywords: Sean Silverthorne
- 06 Jan 2003
- Research & Ideas
Why Expensing Options Doesn’t Solve the Problem
comprehensive disclosure will protect the investor against disaster. The tensions in the American business model surrounding the way companies measure and track their performance are much less... View Details
Keywords: by William Sahlman
- 22 Nov 2016
- First Look
November 22, 2016
16% greater measurement error variance and imply an average performance penalty of 106 to 277 basis points in annual returns. Finally, reduced-form estimates suggest that ineffective and index-based RPE... View Details
Keywords: Sean Silverthorne
- 10 Dec 2013
- First Look
First Look: December 10
from "real work." But when Google's people analytics team examined the value of managers, applying the same rigorous research methods the company uses in its operations, it proved the skeptics wrong. Mining data from employee surveys, View Details
Keywords: Sean Silverthorne
- 08 Mar 2004
- Research & Ideas
Secret to Success: Go for “Just Enough”
"Success has always been an American preoccupation, but the definition of success takes on a new urgency today, when every conventional measure of success seems to have a faster burn rate than ever before," say Laura Nash and... View Details
Keywords: by Laura Nash & Howard Stevenson
- 23 Nov 2009
- Research & Ideas
Management’s Role in Reforming Health Care
workshop." Over the past 10 to 15 years the object of management attention has widened to include the care itself. With the development of generally accepted standard processes we have become able to design operating systems specifically to support those processes... View Details
- 25 Feb 2002
- Research & Ideas
The Country Effect: Does Location Matter?
loyalty, tradition and internal maintenance, are the monkeys. Organizations frequently show aspects of different cultures, making for dragons. Competitive and entrepreneurial firms consistently perform better than do more bureaucratic and... View Details
Keywords: by Sean Silverthorne
- 01 Dec 1996
- News
Organizations and Markets: A Challenging View of the World
incentives and compensation systems, is investigating his theory that effective measurement of performance must use subjective judgment and qualitative assessments in combination with objective measures.... View Details
Keywords: Susan Young
- 01 Oct 1996
- News
New Releases
vision has resulted in many financially driven companies becoming more mission-oriented. In this changing climate, HBS professor Robert Kaplan and David Norton (DBA '73), president of Renaissance Solutions, offer a performance View Details
- May 2004
- Article
Disclosure Practices of Foreign Companies Interacting with U.S. Markets
We analyze the disclosure practices of companies as a function of their interaction with the U.S. markets for a group of 794 firms from 24 countries in Asia-Pacific and Europe. Our analysis uses the Transparency and Disclosure scores developed recently by Standard &... View Details
Keywords: Management Practices and Processes; Markets; Investment; Size; Performance; Cross-Cultural and Cross-Border Issues; Corporate Governance; Corporate Disclosure; Trade; United States; Asia; Europe
Khanna, Tarun, Krishna G. Palepu, and Suraj Srinivasan. "Disclosure Practices of Foreign Companies Interacting with U.S. Markets." Journal of Accounting Research 42, no. 2 (May 2004).
- 23 Dec 2013
- Research & Ideas
Just How Independent are ‘Independent’ Directors?
rock the boat when they are leaving," speculates Ma. By contrast, when Ma and Khanna measured the effects of firm performance on likelihood of dissent, they found a much lower correlation. A one unit... View Details
Keywords: by Michael Blanding
- 15 Mar 2011
- First Look
First Look: March 15
failed to address important measurement and valuation issues that have arisen in the past 40 years of practice. This gap is illustrated with missed opportunities in risk measurement and management and the... View Details
Keywords: Sean Silverthorne