Observation - Publications - Faculty & Research

24 Aug 2020
Research & Ideas

How Much Will Remote Work Continue After the Pandemic?

is considerable variation across industries. Remote work is much more common in industries with better educated and better paid workers. Respondents in better educated and higher paid industries have also observed less productivity loss... View Details

Keywords: by Kristen Senz

23 May 2012
Research & Ideas

Five Ways to Make Your Company More Innovative

problems have been solved before by somebody in a different environment. Associating that other experience to what's going on in my world may make me look brilliant, but in reality my brilliance was in seeing that this had been solved elsewhere. View Details

Keywords: by Garry Emmons, Julia Hanna & Roger Thompson

07 Nov 2012
HBS Case

HBS Cases: Sir Alex Ferguson--Managing Manchester United

game, observing him both at Carrington, the training ground, and at Old Trafford, the stadium. He personally gave us a tour of the training ground, and gave us access to parts of the stadium that are normally closed off to visitors. We... View Details

Keywords: by Sean Silverthorne; Sports; Entertainment & Recreation

10 Jul 2007
What Do You Think?

How Much of Leadership Is About Control, Delegation, or Theater?

in sessions she facilitates, the role of followers. She observes that, in her work, "even leaders (agree) that when they are a follower they would rather commit than comply." Apparently speaking as a potential follower, Wale... View Details

Keywords: by Jim Heskett

01 Feb 1999
News

A Taste of Tradition

clan's empire. A company "creed" adopted in 1926 formalizes many of the traditions and habits long observed by the families. Among the ideals it articulates are peaceful behavior, faith, mutual respect, and discipline. A company "creed"... View Details

Keywords: Judith A. Ross

27 Nov 2000
Research & Ideas

The Dynamics of Standing Still: Firestone Tire & Rubber and the Radial Revolution

In the decades prior to the advent of radial tires," writes Donald Sull in Business History Review, "Firestone Tire & Rubber was viewed by some observers as the best managed U.S. tire company." But in the face of French... View Details

Keywords: by Donald N. Sull; Manufacturing; Transportation

29 Sep 2021
Research & Ideas

For Entrepreneurs, Blown Deadlines Can Crush Big Ideas

researchers write. Choosing quality comes with risks Another observation from the study: entrepreneurs overwhelmingly choose quality over adhering to a timeline, the researchers discovered, which ultimately can bode well for long-term... View Details

Keywords: by Rachel Layne

Web

Understanding Entrepreneurial Opportunity in Kazakhstan - Global Activities 2020

proceed with the IPO on October 15, 2020. The move proved fruitful—Kaspi.kz was oversubscribed by five times and valued at $6.5 billion. “At the end, Kaspi.kz London IPO was a success,” observes Ivashina, “but the case illustrates the... View Details

16 Aug 2004
Research & Ideas

Luxury Isn’t What It Used to Be

their lives." "More and more, we're seeing consumption being wrapped up in our personal lives and experiences with others," observes Professor Koehn. "Great brands are all about psychology, not only mass advertising or... View Details

Keywords: by Julia Hanna; Consumer Products

13 Jan 2021
Research & Ideas

How 'Small C' Change Can Beat Large-Scale Rebuilding

German Soccer League over a season. Our research results show that leaders can reinvigorate a failing business using team members already in charge, and without large-scale change of direction. We observed that Small C retooling can... View Details

Keywords: by Boris Groysberg, Sascha L. Schmidt, and Sebastian Flegr; Sports

04 Apr 2012
Research & Ideas

When Founders Recruit Friends and Family as Investors

problems, taking money from friends and family may send a negative signal about the startup's prospects, especially if the startup is beyond the early launching stage. One serial entrepreneur observed that founders who fail to raise... View Details

Keywords: by Noam Wasserman

March 2024
Article

Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity

By: Mitchell Tang, Rebecca Mishuris, Lily Payvandi and Ariel Dora Stern

Importance: The COVID-19 pandemic was associated with substantial growth in patient portal messaging. Higher message volumes have largely persisted, reflecting a new normal. Prior work has documented lower message use by patients who belong to minoritized racial... View Details

Keywords: Health Pandemics; Technology Adoption; Prejudice and Bias; Equality and Inequality; Communication Technology; Race; Ethnicity; Health Industry

Citation

Read Now

16 Nov 2015
HBS Seminar

Vish Krishnan, Professor of Innovation, Technology & Operations, University of California San Diego Rady School of Man

29 Oct 2006
Research & Ideas

The History and Influence of Andy Grove

anyone who knew anyone who knew him, any questions. I took a chance. I decided that for this one time in my professional life I would sacrifice perspective for access. It is not a decision I regret. As I observe in the book's... View Details

Keywords: by Sean Silverthorne; Computer

01 Dec 2022
News

Future Vision

observed. In addition, a number of my colleagues are imagining inviting faculty who are interested in teaching our materials to observe classes virtually. We see opportunities to reach many more leaders than ever before so they too can... View Details

Keywords: Brian Kenny; Educational Support Services; Educational Services

06 Nov 2018
Research & Ideas

8 Ways to Make Olympic Stadiums Useful After the Games End

Isao Okada of Osaka Seikei Univerity and HBS marketing professor emeritus Stephen A. Greyser—a longtime student and observer of the Olympics—conducted extensive field research at 10 of the 12 Summer Olympics sites since the 1972 Munich... View Details

Keywords: by Julia Hanna; Sports

01 Dec 2022
News

Singing to the Corn

Keen wades into the mass of foliage, checking the corn’s progress: “Oh, cool. A little bird relative dropped us a feather.” Solid and broad-shouldered, he’s a sensitive observer but also a Nebraska Golden Gloves boxer. “I found my sweet... View Details

Keywords: Julia Hanna; photographed by Vance Jacobs; Agriculture

05 Nov 2021
Op-Ed

Is the Business World Finally Ready for the Wisdom of Shibusawa?

Eiichi Shibusawa continues to gain influence in Japan—even though he died almost a century ago. Japan’s government announced earlier this year that the 19th century business leader would be the face on 10,000 yen ($90) bank notes—the highest value denomination in... View Details

Keywords: by Geoffrey Jones and Rei Morimoto; Financial Services; Retail

23 Jun 2008
Research & Ideas

Innovative Ways to Encourage Personal Savings

savings. They play the lottery heavily. They are optimistic about their future. That characterized more than half of the folks in the survey. I have observed use of the products elsewhere, and wrote a case study about one in South Africa... View Details

Keywords: by Martha Lagace; Financial Services

22 Feb 2022
News

A World of Difference

that you bring together a group of people who are having challenges or feeling frustrated, center on them, and then ask them: What have you experienced or observed that is getting in the way of you being able to bring your full self to... View Details

Keywords: Jen McFarland Flint

Publications