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  • All HBS Web  (7,218)
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Show Results For

  • All HBS Web  (7,218)
    • People  (19)
    • News  (1,275)
    • Research  (4,933)
    • Events  (79)
    • Multimedia  (45)
  • Faculty Publications  (3,620)
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  • Teaching Interest

Transforming Customer Experiences - Executive Education

By: Ryan W. Buell
In today's fast-growing service sector, a new set of frameworks are required to build a robust and competitive service business. Transforming Customer Experiences draws upon the latest research and insights to equip senior managers with a new toolkit for leading... View Details
Keywords: Service Delivery; Customer Satisfaction; Customer Loyalty; Quality; Employees; Service Models; Service Industry
  • 14 Jan 2019
  • Op-Ed

These 4 CEOs Created a New Standard of Leadership

difficulties would be dismissed. Richard Davis will be remembered as a true servant leader who always puts others’ interests ahead of his own, making him a role model for all bankers. He was recently named... View Details
Keywords: by Bill George; Health; Banking; Food & Beverage; Consumer Products
  • 2024
  • Working Paper

Design of Panel Experiments with Spatial and Temporal Interference

By: Tu Ni, Iavor Bojinov and Jinglong Zhao
One of the main practical challenges companies face when running experiments (or A/B tests) over a panel is interference, the setting where one experimental unit's treatment assignment at one time period impacts another's outcomes, possibly at the following time... View Details
Keywords: Research
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Ni, Tu, Iavor Bojinov, and Jinglong Zhao. "Design of Panel Experiments with Spatial and Temporal Interference." Harvard Business School Working Paper, No. 24-058, March 2024.

    Design of Panel Experiments with Spatial and Temporal Interference

    One of the main practical challenges companies face when running experiments (or A/B tests) over a panel is interference, the setting where one experimental unit's treatment assignment at one time period impacts another's outcomes, possibly at the following time... View Details
    • August 29, 2023
    • Article

    The Fragility of Artists’ Reputations from 1795 to 2020

    By: Letian Zhang, Mitali Banerjee, Shinan Wang and Zhuoqiao Hong
    This study explores the longevity of artistic reputation. We empirically examine whether artists are more- or less-venerated after their death. We construct a massive historical corpus spanning 1795 to 2020 and build separate word-embedding models for each five-year... View Details
    Keywords: Natural Language Processing; Reputation; Arts
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    Zhang, Letian, Mitali Banerjee, Shinan Wang, and Zhuoqiao Hong. "The Fragility of Artists’ Reputations from 1795 to 2020." Proceedings of the National Academy of Sciences 120, no. 35 (August 29, 2023).
    • May 2018 (Revised February 2019)
    • Teaching Note

    Greg Mazur and the Purchase of Great Eastern Premium Pet Foods

    By: Richard S. Ruback, Royce Yudkoff and Ahron Rosenfeld
    Teaching Note for HBS No. 211-085. Greg Mazur (HBS 1997) identified a small firm, Great Eastern Premium Pet Food, in December of 1998 that fit his search criteria and decided to offer the seller a cash price of $1.2 million plus an earn-out equal to 1% of revenue over... View Details
    Keywords: Acquisition; Entrepreneurship; Financing and Loans; Negotiation Deal; Strategic Planning; Valuation; Analysis
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    Ruback, Richard S., Royce Yudkoff, and Ahron Rosenfeld. "Greg Mazur and the Purchase of Great Eastern Premium Pet Foods." Harvard Business School Teaching Note 218-122, May 2018. (Revised February 2019.)
    • May 2007
    • Article

    Corporate Financing Decisions When Investors Take the Path of Least Resistance

    By: Malcolm Baker, Joshua Coval and Jeremy Stein
    We explore the consequences for corporate financial policy that arise when investors exhibit inertial behavior. One implication of investor inertia is that, all else equal, a firm pursuing a strategy of equity-financed growth will prefer a stock-for-stock merger to... View Details
    Keywords: Behavior; Investment; Policy; Corporate Finance
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    Baker, Malcolm, Joshua Coval, and Jeremy Stein. "Corporate Financing Decisions When Investors Take the Path of Least Resistance." Journal of Financial Economics 84, no. 2 (May 2007): 266–298.
    • 2005
    • Other Unpublished Work

    Corporate Financing Decisions When Investors Take the Path of Least Resistance

    By: Malcolm Baker, Joshua Coval and Jeremy Stein
    We explore the consequences for corporate financial policy that arise when investors exhibit inertial behavior. One implication of investor inertia is that, all else equal, a firm pursuing a strategy of equity-financed growth will prefer a stock-for-stock merger to... View Details
    Keywords: Decisions; Behavior; Stocks; Mergers and Acquisitions; Policy; Investment; Financial Institutions; Equity; Corporate Finance
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    Baker, Malcolm, Joshua Coval, and Jeremy Stein. "Corporate Financing Decisions When Investors Take the Path of Least Resistance." NBER Working Paper Series, April 2005. (First Draft in 2004.)
    • Web

    Drivers of Competitiveness - Institute For Strategy And Competitiveness

    HBS ISC Competitiveness & Economic Development CED Competitiveness & Economic Development Frameworks & Key Concepts Research & Applications Frameworks & Key Concepts Frameworks & Key Concepts Drivers of Competitiveness The Diamond View Details
    • Research Summary

    Building Bridges: The Social Structure of Interdependent Innovation

    Multidivisional firms often fail to take advantage of innovations that involve combining resources from distinct divisions. This failure of cross-line-of-business innovation is a consequence of design choices employed to execute the firm’s strategy: in organizing... View Details
    • 23 Oct 2024
    • HBS Seminar

    Rosa Ferrer, University of Pompeu Fabra and BSE

    • 28 Feb 2022
    • News

    The Importance of the Governance Committee to a Successful Development Program

    • 2021
    • Working Paper

    Time Dependence and Preference: Implications for Compensation Structure and Shift Scheduling

    By: Doug J. Chung, Byungyeon Kim and Byoung G. Park
    This study jointly examines agents’ time dependence—period effects within instantaneous utility—and time preference—behavior on discounting future utility. The study considers the start- and end-of-period effects for time dependence and exponential and hyperbolic... View Details
    Keywords: Time Preferences; Present Bias; Hyperbolic Discounting; Compensation; Dynamic Structural Models; Identification; Time Management; Motivation and Incentives; Behavior; Performance; Compensation and Benefits
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    Chung, Doug J., Byungyeon Kim, and Byoung G. Park. "Time Dependence and Preference: Implications for Compensation Structure and Shift Scheduling." Harvard Business School Working Paper, No. 21-121, April 2021.
    • 2011
    • Article

    Free to Punish? The American Dream and the Harsh Treatment of Criminals

    By: Rafael Di Tella
    We describe the evolution of selective aspects of punishment in the U.S. over the period 1980-2004. We note that imprisonment increased around 1980, a period that coincides with the "Reagan revolution" in economic matters. We build an economic model where beliefs about... View Details
    Keywords: Crime and Corruption
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    Di Tella, Rafael. "Free to Punish? The American Dream and the Harsh Treatment of Criminals." Cato Papers on Public Policy 1 (2011).
    • October 2022
    • Case

    Volt Lines: Leading a B2B Service Provider through a Crisis (A)

    By: Navid Mojir and Gamze Yucaoglu
    Volt Lines was a next-generation transportation service in Istanbul, Turkey. The company was trying to disrupt the traditional corporate transportation market by developing software that allowed it to offer subscription-based transportation. Under the subscription... View Details
    Keywords: Business To Business Marketing; B2B Marketing; B2B Pricing; Subscription Model; Crisis Marketing; Startup; Service Management; Information Technology; Transportation; COVID-19 Pandemic; Disruptive Innovation; Digital Platforms; Business Model; Price; Crisis Management; Opportunities; Transportation Industry; Technology Industry; Turkey
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    Mojir, Navid, and Gamze Yucaoglu. "Volt Lines: Leading a B2B Service Provider through a Crisis (A)." Harvard Business School Case 523-037, October 2022.
    • January 2017 (Revised October 2023)
    • Case

    Classtivity: Payal's Pirouette

    By: Jeffrey J. Bussgang and Olivia Hull
    A few months after launching a new fitness technology product, the small staff of New York startup Classtivity gathers on a Saturday in April 2013 to take stock. With one successful pivot under its belt, Classtivity is finally generating revenue and enthusiasm among... View Details
    Keywords: Product Pivot; Boutique Fitness; Fitness Industry; Market Sizing; Consumer Technology; Bundling; Subscription Model; Two-sided Marketplace; ClassPass; Entrepreneurship; Venture Capital; Business Startups; Transition; Customer Focus and Relationships; Technological Innovation; Organizational Change and Adaptation; Customer Value and Value Chain; Marketing Strategy; Failure; Business Strategy; Technology Industry; Health Industry; New York (city, NY)
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    Bussgang, Jeffrey J., and Olivia Hull. "Classtivity: Payal's Pirouette." Harvard Business School Case 817-002, January 2017. (Revised October 2023.)
    • December 2024
    • Case

    Enerjisa Üretim: The Digital Era of Electricity Generation

    By: Prithwiraj Choudhury and Sadika El Hariri
    Launched in 2017, Enerjisa Üretim was one of Türkiye’s largest private sector electricity companies. In its early days, the company faced some financial and operational troubles. When İhsan Erbil Bayçöl, the current CEO of Enerjisa Üretim, joined the business in 2018,... View Details
    Keywords: Private Sector; Performance Improvement; Renewable Energy; Growth and Development Strategy; Business Units; Partners and Partnerships; Leadership; Energy Industry; Utilities Industry; Turkey
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    Choudhury, Prithwiraj, and Sadika El Hariri. "Enerjisa Üretim: The Digital Era of Electricity Generation." Harvard Business School Case 625-022, December 2024.
    • June 2019
    • Article

    Social Risk, Fiscal Risk, and the Portfolio of Government Programs

    By: Samuel G. Hanson, David S. Scharfstein and Adi Sunderam
    We develop a model of government portfolio choice in which a benevolent government chooses the scale of risky projects in the presence of market failures and tax distortions. These two frictions generate motives to manage social risk and fiscal risk. Social risk... View Details
    Keywords: Risk Management; Government and Politics; Programs
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    Hanson, Samuel G., David S. Scharfstein, and Adi Sunderam. "Social Risk, Fiscal Risk, and the Portfolio of Government Programs." Review of Financial Studies 32, no. 6 (June 2019): 2341–2382. (Internet Appendix Here.)
    • 01 Oct 2000
    • News

    Laura Scher of Working Assets

    supporting gay and lesbian rights, and saving the rainforest. I'd like to see more companies copy our business model and become advocates for social change." Working Assets' charitable-donation model, thought to be the first View Details
    Keywords: Marguerite Rigoglioso
    • 2025
    • Working Paper

    Pulp Friction: The Value of Quantity Contracts in Decentralized Markets

    By: Olivier Darmouni, Simon Essig Aberg and Juha Tolvanen
    Firms in decentralized markets often trade using quantity contracts, agreements that specify quantity prior to the point of sale. These contracts are valuable because they provide quantity assurance, as trading frictions could prevent a buyer and seller from matching... View Details
    Keywords: Decentralized Markets; Trading Frictions; Market Structure; Transaction Costs; Contracts; Market Transactions; Pulp and Paper Industry
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    Darmouni, Olivier, Simon Essig Aberg, and Juha Tolvanen. "Pulp Friction: The Value of Quantity Contracts in Decentralized Markets." Working Paper, May 2025.
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