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Show Results For
- All HBS Web
(3,086)
- People (19)
- News (661)
- Research (1,620)
- Events (27)
- Multimedia (31)
- Faculty Publications (1,000)
- Research Summary
The Appropriability of Reputation in Franchises Selling Brands
We develop a multi-market model in which there are two kinds of firms: brands and small firms (or agents). Firms interact with short lived clients in the market for goods (or services) and with each other in the market for franchises. The model is one of adverse... View Details
- 2016
- Book
Finding Purpose: Environmental Stewardship as a Personal Calling
By: Andrew J. Hoffman
Both thoughtful and thought-provoking, Finding Purpose aims to challenge our understanding of how humanity interacts with planet Earth, and our role within this. This book is an invitation: would you like to participate in one of the most important projects of... View Details
Hoffman, Andrew J. Finding Purpose: Environmental Stewardship as a Personal Calling. Routledge, 2016.
- 03 Dec 2014
- HBS Seminar
Ginger Jin, University of Maryland
A New Analysis of Differential Privacy’s Generalization Guarantees
We give a new proof of the “transfer theorem” underlying adaptive data analysis: that any mechanism for answering adaptively chosen statistical queries that is differentially private and sample-accurate is also accurate out-of-sample. Our new proof is elementary and... View Details
The Content Trap
Companies everywhere face two major challenges today: getting noticed and getting paid. To confront these obstacles, Bharat Anand examines a range of businesses around the world, from Chinese Internet giant Tencent to Scandinavian digital trailblazer Schibsted,... View Details
- Web
FAQs - Doctoral
to management and business research on cutting-edge topics. In addition to free housing and meals for the summer, PRIMO will be beneficial in a number of ways: Significant interactions with HBS faculty will allow students to gain an... View Details
- Web
Financial Accounting Online Course | HBS Online
course earns you a Certificate of Completion from HBS Online. What you earn . Overview Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Discover how balance sheets, income statements, and cash flow statements are developed and how each View Details
- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
matter. Preliminary results from a series of studies of hotel concierge interactions show that front-line service workers often treat customers inequitably, providing better assistance to white customers than Black and Asian customers.... View Details
Keywords: by Pamela Reynolds
- 05 Dec 2016
- Research & Ideas
How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)
lie. But they also gave the wrong impression,” she says. “And the people who are deceived have a strong reaction. They code the people as liars and actually keep their anger with them for the entire semester. Being lied to produces very strong feelings that affects the... View Details
Keywords: by Dina Gerdeman
- 01 Nov 2020
- Research & Ideas
Good Leadership Is an Act of Kindness
makes us feel pleasure and “releases a hormone called oxytocin that helps modulate social interactions and emotion. Being kind is good for our own and our employees' mental health." And that translates to improved morale and performance.... View Details
Keywords: by Boris Groysberg and Susan Seligson
- July 2024
- Article
How Artificial Intelligence Constrains Human Experience
By: A. Valenzuela, S. Puntoni, D. Hoffman, N. Castelo, J. De Freitas, B. Dietvorst, C. Hildebrand, Y.E. Huh, R. Meyer, M. Sweeney, S. Talaifar, G. Tomaino and K. Wertenbroch
Many consumption decisions and experiences are digitally mediated. As a consequence, consumer behavior is increasingly the joint product of human psychology and ubiquitous algorithms (Braun et al. 2024; cf. Melumad et al. 2020). The coming of age of Large Language... View Details
Keywords: Large Language Model; User Experience; AI and Machine Learning; Consumer Behavior; Technology Adoption; Risk and Uncertainty; Cost vs Benefits
Valenzuela, A., S. Puntoni, D. Hoffman, N. Castelo, J. De Freitas, B. Dietvorst, C. Hildebrand, Y.E. Huh, R. Meyer, M. Sweeney, S. Talaifar, G. Tomaino, and K. Wertenbroch. "How Artificial Intelligence Constrains Human Experience." Journal of the Association for Consumer Research 9, no. 3 (July 2024): 241–256.
- December 2014
- Article
The Discipline of Business Experimentation
By: Stefan Thomke and Jim Manzi
The data you already have can't tell you how customers will react to innovations. To discover if a truly novel concept will succeed, you must subject it to a rigorous experiment. In most companies, tests do not adhere to scientific and statistical principles. As a... View Details
Thomke, Stefan, and Jim Manzi. "The Discipline of Business Experimentation." Harvard Business Review 92, no. 12 (December 2014): 70–79.
- January 2009
- Article
Team Familiarity, Role Experience, and Performance: Evidence from Indian Software Services
By: Robert S. Huckman, Bradley R. Staats and David M. Upton
Much of the literature on team learning views experience as a unidimensional concept captured by the cumulative production volume of, or the number of projects completed by, a team. Implicit in this approach is the assumption that teams are stable in their membership... View Details
Keywords: Experience and Expertise; Learning; Performance Improvement; Projects; Groups and Teams; Familiarity; Information Technology Industry; India
Huckman, Robert S., Bradley R. Staats, and David M. Upton. "Team Familiarity, Role Experience, and Performance: Evidence from Indian Software Services." Management Science 55, no. 1 (January 2009): 85–100.
- 25 Jun 2012
- Research & Ideas
Collaborating Across Cultures
psychology along with management, Chua was born and raised in Singapore, itself a multicultural society. "I've always been fascinated by how culture changes the way people interact and innovate, and how collaboration is affected by... View Details
Keywords: by Michael Blanding
- 25 Oct 2011
- First Look
First Look: October 25
stores are multi-sided platforms (MSPs). We propose a definition that provides a more precise notion of MSPs by requiring that they enable direct interactions between the multiple customer types that are affiliated with them. Several... View Details
Keywords: Sean Silverthorne
- 07 Jun 2023
- Blog Post
My One Case: MBA Class of 2023 Looks Back
skills that will help me interact with others in successful ways. I attribute Peterson’s failures to his individual contributor mindset and it’s something that I think would have gone differently had he switched his mindset prior to... View Details
- Web
Topics - HBS Working Knowledge
Insurance (10) Integrated Corporate Reporting (9) Integration (9) Intellectual Property (58) Interactive Communication (6) Interdisciplinary Studies (1) Interest Rates (1) Interests (1) International Accounting (1) International Finance... View Details
- Web
Case Services - Faculty & Research
Located in Chase Hall, Case Services is within easy walking distance to all campus facilities. Although many of its business transactions are conducted electronically for the convenience of customers, its location provides quick access for faculty and their support... View Details
- Web
Business History - Faculty & Research
quantitative and qualitative evidence highlights how inventors and intermediaries in Japan interacted to create a market for new ideas. Article The Way to Wealth Around the World: Benjamin Franklin and the Globalization of American... View Details