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Show Results For
- All HBS Web
(31,642)
- People (77)
- News (6,866)
- Research (19,767)
- Events (160)
- Multimedia (585)
- Faculty Publications (17,558)
- March 2002 (Revised May 2007)
- Case
Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)
By: V.G. Narayanan and Lisa Brem
The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details
Keywords: Customers; Customer Relationship Management; Price; Perspective; Marketing; Competitive Advantage; Financial Services Industry; Banking Industry; Canada
Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)." Harvard Business School Case 102-072, March 2002. (Revised May 2007.)
- 13 Apr 2012
- HBS Seminar
Drazen Prelec, Professor of Management Science and Economics at MIT Sloan School of Management
- February 2012
- Case
Innovation at Charlotte-Mecklenburg Schools
By: Karim R. Lakhani and Meredith L. Liu
- 05 Nov 2007
- Research & Ideas
The Changing Face of American Innovation
traditional applications like mechanical patents. Quantifying these technology differences is very important for business managers and public policymakers, but these differences also provide researchers an... View Details
- Research Summary
Investment Management
Professor Chacko's research looks into the portfolio choice decisions of individuals and institutions. He is particularly concerned with optimal portfolio choice and consumption decisions in a dynamic framework. His work looks at how economic agents make these... View Details
- January 2008
- Article
Mastering the Management System
By: Robert S. Kaplan and David P. Norton
Companies have always found it hard to balance pressing operational concerns with long-term strategic priorities. The tension is critical: World-class processes won't lead to success without the right strategic direction, and the best strategy in the world will get... View Details
Keywords: Framework; Management Analysis, Tools, and Techniques; Management Systems; Operations; Performance Improvement; Strategy
Kaplan, Robert S., and David P. Norton. "Mastering the Management System." Special Issue on HBS Centennial. Harvard Business Review 86, no. 1 (January 2008): 62–77.
- 2003
- Article
Confirming Management Earnings Forecasts, Earnings Uncertainty, and Stock Returns
By: Michael B. Clement, Richard Frankel and Jeffrey Miller
In this study we examine the association among confirming management forecasts, stock prices, and analyst expectations. Confirming management forecasts are voluntary disclosures by management that corroborate existing market expectations about future earnings. This... View Details
Clement, Michael B., Richard Frankel, and Jeffrey Miller. "Confirming Management Earnings Forecasts, Earnings Uncertainty, and Stock Returns." Journal of Accounting Research 41, no. 4 (2003): 653–679.
- November 1994
- Article
Science, Specific Knowledge, and Total Quality Management
By: Karen H. Wruck and Michael C. Jensen
Wruck, Karen H., and Michael C. Jensen. "Science, Specific Knowledge, and Total Quality Management." Journal of Accounting & Economics 18, no. 3 (November 1994): 247–287. (Reprinted in Michael C. Jensen, Foundations of Organizational Strategy, (Harvard University Press, 1998).)
- June 2001 (Revised November 2004)
- Case
Kingsley Management
Includes a brief overview of key challenges facing recent HBS graduates seeking funding for a business, followed by a 22-page excerpt from the Kingsley Management business plan. Describes Matthew Lieb and Chris Jones, two of the partners who developed the business plan... View Details
Keywords: Business Organization; Corporate Entrepreneurship; Business Plan; Opportunities; Investment Return; Organizational Structure
Hamermesh, Richard G. "Kingsley Management." Harvard Business School Case 801-474, June 2001. (Revised November 2004.)
- September 2017 (Revised February 2023)
- Supplement
Managing Diversity and Inclusion at Yelp (B)
By: Michael Luca, Joshua Schwartzstein and Gauri Subramani
Supplements the (A) case. View Details
Luca, Michael, Joshua Schwartzstein, and Gauri Subramani. "Managing Diversity and Inclusion at Yelp (B)." Harvard Business School Supplement 918-012, September 2017. (Revised February 2023.)
- February 2013
- Supplement
Boston University: Managing Reputation and Risk (C)
By: Dutch Leonard, James Honan and Kerry Herman
- 06 Jan 2014
- News
Innovation in turbulent times
- 2020
- Chapter
The Gift of Global Talent: Innovation Policy and the Economy
By: William R. Kerr
Talent is the most precious resource for today’s knowledge-based economy, and a significant share of the U.S. skilled workforce in technology fields is foreign born. The United States has long held a leading position in attracting global talent, but the gap to other... View Details
Keywords: Global Talent Flows; Talent and Talent Management; Global Range; Immigration; Policy; Economy
Kerr, William R. "The Gift of Global Talent: Innovation Policy and the Economy." Chap. 1 in Innovation Policy and the Economy, Volume 20, edited by Josh Lerner and Scott Stern, 1–37. Chicago, IL: University of Chicago Press, 2020.
- March 2022
- Teaching Note
Inclusive Innovation at Mass General Brigham
By: Katherine Coffman and Olivia Hull
Teaching Note for HBS Case No. 921-006, “Inclusive Innovation at Mass General Brigham." This case invites students to explore the individual and structural factors that lead to an under-representation of women in male-dominated domains, and to think critically about... View Details
- 24 Jan 2013
- News
Q&A: Why U.S. Companies Fail to Innovate
- Article
Risk Attitudes and Personality Traits of Entrepreneurs and Venture Team Members
By: Sari Pekkala Kerr, William R. Kerr and Margaret Dalton
Personality distinctions between entrepreneurs, nonfounder CEOs/leaders, and inventor employees have received limited attention, especially in innovative settings where they are working together. We surveyed these groups, along with other employees of innovative firms,... View Details
Keywords: Entrepreneurs; Inventors; Innovation; Risk; Personal Characteristics; Innovation and Invention; Risk and Uncertainty; Attitudes
Kerr, Sari Pekkala, William R. Kerr, and Margaret Dalton. "Risk Attitudes and Personality Traits of Entrepreneurs and Venture Team Members." Proceedings of the National Academy of Sciences 116, no. 36 (September 3, 2019): 17712–17716.
- January 1987
- Article
The Rise and Fall of Management Accounting
By: Robert S. Kaplan
Kaplan, Robert S. "The Rise and Fall of Management Accounting." Management Accounting (January 1987): 22–30.