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      • 2000
      • Chapter

      Learning New Technical and Interpersonal Routines in Operating Room Teams: The Case of Minimally Invasive Cardiac Surgery

      By: Amy C. Edmondson, Richard Bohmer and Gary Pisano
      Keywords: Groups and Teams; Health Care and Treatment; Practice; Competency and Skills; Training; Health Industry
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      Edmondson, Amy C., Richard Bohmer, and Gary Pisano. "Learning New Technical and Interpersonal Routines in Operating Room Teams: The Case of Minimally Invasive Cardiac Surgery." In Research on Managing Groups and Teams: Technology. Vol. 3, edited by B. Mannix, M. Neale, and T. Grifith, 29–51. Stamford: JAI Press, 2000.
      • August 2000
      • Case

      Beansprout Networks

      By: Teresa M. Amabile and Rasheea Williams
      Beansprout Networks is a 3-year-old Internet company designed to foster effective communication between parents and the pediatricians and child-care providers who care for their children. With a significant headstart in the marketplace, it has attracted considerable... View Details
      Keywords: Entrepreneurship; Human Resources; Employees; Employee Relationship Management; Recruitment; Business or Company Management; Growth and Development Strategy; Management Practices and Processes; Organizational Culture; Strategy; Health Industry; Health Industry
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      Amabile, Teresa M., and Rasheea Williams. "Beansprout Networks." Harvard Business School Case 801-079, August 2000.
      • July 2000 (Revised May 2002)
      • Teaching Note

      Cambridge Hospital Community Health Network - The Primary Care Unit TN

      By: V.G. Narayanan and Lisa Brem
      Teaching Note for (9-100-054). View Details
      Keywords: Health Industry; Health Industry; Massachusetts
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      Narayanan, V.G., and Lisa Brem. "Cambridge Hospital Community Health Network - The Primary Care Unit TN." Harvard Business School Teaching Note 101-007, July 2000. (Revised May 2002.)
      • July 2000 (Revised November 2001)
      • Case

      Catalyst Medical Solutions

      By: Amy C. Edmondson, Richard M.J. Bohmer and Naomi Atkins
      Faced with a drop in the NASDAQ, four eHealth entrepreneurs must decide between two distribution strategies for their new company's technology. The team, comprised of three full-time resident physicians and an MBA, has developed software to enable electronic... View Details
      Keywords: Product Development; Health Care and Treatment; Distribution; Strategy; Venture Capital; Applications and Software; Partners and Partnerships; Borrowing and Debt; Information Technology Industry; Service Industry
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      Edmondson, Amy C., Richard M.J. Bohmer, and Naomi Atkins. "Catalyst Medical Solutions." Harvard Business School Case 601-014, July 2000. (Revised November 2001.)
      • June 2000
      • Case

      Lifeline Systems, Inc. (A)

      By: H. Kent Bowen and Marilyn Matis
      Lifeline Systems provides emergency response equipment to the elderly who live at home. The company uses local hospitals to market, sell, and install these units in homes, while the hospital monitors and calls for aid to respond to emergency calls from the elderly... View Details
      Keywords: Health Care and Treatment; Product Marketing; Sales; Problems and Challenges; Growth and Development Strategy; Managerial Roles; Service Operations; Information Infrastructure; Age; Service Delivery; Restructuring; Crisis Management; Health Industry; Health Industry
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      Bowen, H. Kent, and Marilyn Matis. "Lifeline Systems, Inc. (A)." Harvard Business School Case 600-099, June 2000.
      • April 2000
      • Teaching Note

      Patient Care Delivery Model at the Massachusetts General Hospital, The TN

      By: Amy C. Edmondson, Richard M.J. Bohmer and Emily Heaphy
      Teaching Note for (9-699-154). View Details
      Keywords: Health Industry; Health Industry; Massachusetts
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      Edmondson, Amy C., Richard M.J. Bohmer, and Emily Heaphy. "Patient Care Delivery Model at the Massachusetts General Hospital, The TN." Harvard Business School Teaching Note 600-083, April 2000.
      • April 2000 (Revised July 2001)
      • Case

      Oxford Health Plans (B): Crisis Strikes

      By: Robert S. Huckman and Jody H. Gittell
      Supplements the (A) case. A rewritten version of an earlier supplement. View Details
      Keywords: Crisis Management; Health Care and Treatment; Health Industry; United States
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      Huckman, Robert S., and Jody H. Gittell. "Oxford Health Plans (B): Crisis Strikes." Harvard Business School Case 800-366, April 2000. (Revised July 2001.)
      • March 2000
      • Teaching Note

      Oxford Health Plans (A): Specialty Management [and] Oxford Health Plans (B): Crisis Strikes TN

      By: James L. Heskett, Richard M.J. Bohmer and Jody H. Gittell
      Teaching Note for (9-898-042) and (9-800-366). View Details
      Keywords: Business or Company Management; Crisis Management; Medical Specialties; Health Care and Treatment; Health Industry; United States
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      Heskett, James L., Richard M.J. Bohmer, and Jody H. Gittell. "Oxford Health Plans (A): Specialty Management [and] Oxford Health Plans (B): Crisis Strikes TN." Harvard Business School Teaching Note 800-322, March 2000.
      • March 2000
      • Case

      Heartport, Inc.

      By: Gary P. Pisano and Shoshana Dobrow
      Heartport, an entrepreneurial medical device maker, has introduced several innovative systems for conducting less-invasive cardiac surgery. Despite initially high expectations, the company has struggled to get its technology adopted by cardiac surgeons. The company's... View Details
      Keywords: History; Product Positioning; Knowledge Acquisition; Corporate Entrepreneurship; Technology Adoption; Health Care and Treatment
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      Pisano, Gary P., and Shoshana Dobrow. "Heartport, Inc." Harvard Business School Case 600-020, March 2000.
      • February 2000
      • Article

      Protection of the Health Care Consumer: The 'Truth' Agency

      By: Regina E. Herzlinger
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      Herzlinger, Regina E. "Protection of the Health Care Consumer: The 'Truth' Agency." Blueprint: Ideas for a New Century (February 2000).
      • January 2000 (Revised October 2002)
      • Case

      Cambridge Hospital Community Health Network - The Primary Care Unit

      By: V.G. Narayanan, Lisa Brem and Ryan Moore
      The Cambridge Hospital Community Health Network needed to gain a better understanding of its unit-of-service costs, which had been rising at a rate of 10% per year. The network's step-down costing system gave only aggregate costing information, and there was some... View Details
      Keywords: Activity Based Costing and Management; Health Care and Treatment; Cost Accounting; Cost; Network Effects; Health Industry; Health Industry; Massachusetts
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      Narayanan, V.G., Lisa Brem, and Ryan Moore. "Cambridge Hospital Community Health Network - The Primary Care Unit." Harvard Business School Case 100-054, January 2000. (Revised October 2002.)
      • January–February 2000
      • Article

      Consumer-Driven Changes in Health Care in the United States

      By: Regina E. Herzlinger
      Keywords: Health Industry; United States
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      Herzlinger, Regina E. "Consumer-Driven Changes in Health Care in the United States." Endocrine Practice 6, no. 1 (January–February 2000): 103–109.
      • Article

      Incidence and Preventability of Adverse Drug Events in the Nursing Home Setting

      By: J. H. Gurwitz, T. S. Field, J. Avorn, D. McCormick, S. Jain, M. Eckler, M. Benser, A. Edmondson and D. W. Bates
      Keywords: Health; Health Industry
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      Gurwitz, J. H., T. S. Field, J. Avorn, D. McCormick, S. Jain, M. Eckler, M. Benser, A. Edmondson, and D. W. Bates. "Incidence and Preventability of Adverse Drug Events in the Nursing Home Setting." American Journal of Medicine 109, no. 2 (2000): 87–94.
      • October 1999
      • Article

      Finding 'Truth' in Managed Care

      By: Regina E. Herzlinger
      Keywords: Health; Health Industry
      Citation
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      Herzlinger, Regina E. "Finding 'Truth' in Managed Care." Journal of Health Politics, Policy and Law 24, no. 5 (October 1999).
      • October–November 1999
      • Article

      Why Market-Driven Health Care Will Replace Managed Care

      By: Regina E. Herzlinger
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      Herzlinger, Regina E. "Why Market-Driven Health Care Will Replace Managed Care." Orthopedic Technology Review for the Economics of Patient, Practice and Technology Management (October–November 1999).
      • July 1999 (Revised July 1999)
      • Teaching Note

      Guidant: Cardiac Rhythm Management Business (A) and (B) TN

      By: Steven C. Wheelwright and Edward T Smith
      Teaching Note for (9-698-021) and (9-698-024). View Details
      Keywords: Health Care and Treatment; Product Marketing; Health Industry
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      Wheelwright, Steven C., and Edward T Smith. "Guidant: Cardiac Rhythm Management Business (A) and (B) TN." Harvard Business School Teaching Note 600-005, July 1999. (Revised July 1999.)
      • June 1999 (Revised May 2000)
      • Exercise

      Working with your "Shadow Partner" in the healthcare industry (A)

      By: Richard L. Nolan
      Intended to introduce individuals to search engines and databases on the Internet, in particular those that are available to HBS. This exercise is a more difficult version of Working with Your "Shadow Partner" and is intended for those with some previous Internet... View Details
      Keywords: Health Care and Treatment; Internet and the Web; Health Industry
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      Nolan, Richard L. Working with your "Shadow Partner" in the healthcare industry (A). Harvard Business School Exercise 399-177, June 1999. (Revised May 2000.)
      • May 1999 (Revised July 2000)
      • Teaching Note

      Reading Rehabilitation Hospital: Implementing Patient-Focused Care TN

      By: Jody H. Gittell and Sandra J. Sucher
      Teaching Note for (9-898-172). A rewritten version of an earlier teaching note. View Details
      Keywords: Health; Health Care and Treatment; Medical Specialties; Health Testing and Trials; Valuation; Service Operations; Balance and Stability; Production; Demand and Consumers; Risk and Uncertainty; Technology; Health Industry
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      Gittell, Jody H., and Sandra J. Sucher. "Reading Rehabilitation Hospital: Implementing Patient-Focused Care TN." Harvard Business School Teaching Note 899-139, May 1999. (Revised July 2000.)
      • March 1999
      • Case

      Merck & Co., Inc.: Corporate Strategy, Organization and Culture (A)

      By: Michael Beer and Perry Fagan
      In the early 1990s, Merck faced a series of challenges because of significant changes in its competitive and regulatory environment (e.g., growth in power of pharmaceutical buyers like managed care organizations led to price pressures and President Clinton's review of... View Details
      Keywords: Organizational Change and Adaptation; Business or Company Management; Organizational Culture; Problems and Challenges; Management Practices and Processes; Competitive Strategy; Management Teams; Health Care and Treatment; Governing Rules, Regulations, and Reforms; Situation or Environment; Alignment; Pharmaceutical Industry; United States
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      Beer, Michael, and Perry Fagan. "Merck & Co., Inc.: Corporate Strategy, Organization and Culture (A)." Harvard Business School Case 499-054, March 1999.
      • March 1999 (Revised February 2000)
      • Case

      Patient Care Delivery Model at the Massachusetts General Hospital, The

      By: Amy C. Edmondson, Richard M.J. Bohmer and Emily Heaphy
      Examines the implementation of a new patient care delivery model at Massachusetts General Hospital. Uses clinical and financial data to examine different choices for staffing non-physician health care professionals and to understand the challenges of managing change... View Details
      Keywords: Change Management; Service Delivery; Health Care and Treatment; Health Industry; Massachusetts
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      Edmondson, Amy C., Richard M.J. Bohmer, and Emily Heaphy. "Patient Care Delivery Model at the Massachusetts General Hospital, The." Harvard Business School Case 699-154, March 1999. (Revised February 2000.)
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