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      • Faculty Publications  (1,249)

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      • January 1994 (Revised June 1996)
      • Case

      Problems at InSpeech

      By: Lynn S. Paine
      InSpeech, Inc., the largest U.S. provider of speech, occupational, and physical therapists to nursing homes and hospitals, is faltering badly. The company is having trouble retaining its frontline employees--the clinicians who deliver its services--and its customers.... View Details
      Keywords: Organizational Change and Adaptation; Business Strategy; Problems and Challenges; Health Care and Treatment; Crisis Management; Mission and Purpose; Values and Beliefs; Health Industry
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      Paine, Lynn S. "Problems at InSpeech." Harvard Business School Case 394-109, January 1994. (Revised June 1996.)
      • winter 1994
      • Article

      The Fundamental Forces Reshaping U.S. Health Care and How to Respond to Them

      By: Regina E. Herzlinger
      Keywords: Health; Health Industry; United States
      Citation
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      Herzlinger, Regina E. "The Fundamental Forces Reshaping U.S. Health Care and How to Respond to Them." Managed Care Quarterly (winter 1994).
      • May 1993
      • Case

      Patient Transfusion Services Lab of Central Blood Bank

      By: James L. Heskett
      The vice president of the Lab and Clinical Services at Central Blood Bank is faced with the challenge of convincing a hospital to use economical shared patient transfusion testing services. View Details
      Keywords: Health Care and Treatment; Quality; Service Operations; Mathematical Methods; Customer Satisfaction; Health Industry
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      Heskett, James L. "Patient Transfusion Services Lab of Central Blood Bank." Harvard Business School Case 693-091, May 1993.
      • May 1993
      • Teaching Note

      Alexander Hospital Gift Shoppe TN

      By: Regina E. Herzlinger
      Keywords: Health Care and Treatment; Health Industry; Health Industry
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      Herzlinger, Regina E. "Alexander Hospital Gift Shoppe TN." Harvard Business School Teaching Note 193-118, May 1993.
      • May 1993
      • Teaching Note

      Lourdville Health Center TN

      By: Regina E. Herzlinger
      Keywords: Health Care and Treatment; Health Industry
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      Herzlinger, Regina E. "Lourdville Health Center TN." Harvard Business School Teaching Note 193-120, May 1993.
      • May 1993
      • Teaching Note

      Nasus Clinic TN

      By: Regina E. Herzlinger
      Keywords: Health Care and Treatment; Health Industry
      Citation
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      Herzlinger, Regina E. "Nasus Clinic TN." Harvard Business School Teaching Note 193-111, May 1993.
      • February 1993 (Revised March 1995)
      • Case

      Bernd Sterzel at the IVth Medizinische Klinik (A)

      By: Linda A. Hill
      After 10 years of running a small laboratory at Yale Medical School, Dr. R. Bernd Sterzel assumes leadership of a nephrology clinic in Nurnberg and Erlangen, Germany. In his ambitious efforts to transform the clinic into a leading academic research institution, he... View Details
      Keywords: Change Management; Organizational Change and Adaptation; Problems and Challenges; Cross-Cultural and Cross-Border Issues; Health Industry; Germany; Connecticut
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      Hill, Linda A. "Bernd Sterzel at the IVth Medizinische Klinik (A)." Harvard Business School Case 493-059, February 1993. (Revised March 1995.)
      • February 1993 (Revised August 1995)
      • Case

      Medicare Payment for Drugs and Medical Devices

      By: Regina E. Herzlinger
      Keywords: Health Care and Treatment; Business and Government Relations; Medical Devices and Supplies Industry; Medical Devices and Supplies Industry; Medical Devices and Supplies Industry
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      Herzlinger, Regina E. "Medicare Payment for Drugs and Medical Devices." Harvard Business School Case 193-099, February 1993. (Revised August 1995.)
      • December 1992 (Revised November 1994)
      • Case

      Becton Dickinson Division: Marketing Organization

      By: Frank V. Cespedes
      The marketing director for the largest division of a health care products company is reviewing the structure and staffing of the division's marketing organization. The division has authorization to hire an additional marketing manager. Hence, the immediate case... View Details
      Keywords: Business Conglomerates; Health Care and Treatment; Human Resources; Recruitment; Selection and Staffing; Managerial Roles; Product Marketing; Measurement and Metrics; Organizational Structure; Strategy; Health Industry; Health Industry
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      Cespedes, Frank V. "Becton Dickinson Division: Marketing Organization." Harvard Business School Case 593-070, December 1992. (Revised November 1994.)
      • October 1992 (Revised September 1993)
      • Case

      Nopane Advertising Strategy

      By: David E. Bell
      Nopane is a proprietary drug that sells in much of the United States. It faces substantial competition. The brand manager is undertaking an experiment to determine whether ad copy should be emotional-based or rational-based. The data and associated regression results... View Details
      Keywords: Competition; Intellectual Property; Advertising; Health Care and Treatment; Brands and Branding; Product Marketing; Pharmaceutical Industry; United States
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      Bell, David E. "Nopane Advertising Strategy." Harvard Business School Case 893-005, October 1992. (Revised September 1993.)
      • 1992
      • Book

      Creating New Health Care Ventures: The Role of Management

      By: R. E. Herzlinger
      Keywords: Health Care and Treatment; Managerial Roles
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      Herzlinger, R. E. Creating New Health Care Ventures: The Role of Management. Gaithersburg, MD: Aspen Publishing, 1992.
      • September 1992 (Revised October 1992)
      • Case

      Massachusetts General Hospital: Cancer Research Center

      By: Ray A. Goldberg and Eve Stacey
      Keywords: Health Care and Treatment; Health Industry; Boston
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      Goldberg, Ray A., and Eve Stacey. "Massachusetts General Hospital: Cancer Research Center." Harvard Business School Case 593-029, September 1992. (Revised October 1992.)
      • July 1992 (Revised March 1994)
      • Teaching Note

      Beverly Hospital and North Shore Birth Center TN

      By: Regina E. Herzlinger
      Keywords: Health Care and Treatment; Health Industry
      Citation
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      Herzlinger, Regina E. "Beverly Hospital and North Shore Birth Center TN." Harvard Business School Teaching Note 193-022, July 1992. (Revised March 1994.)
      • June 1992
      • Teaching Note

      Hospital Replacement Decision, Hospital Corp. of America: Financial Analysis, and Humana, Inc., Teaching Note

      By: Regina E. Herzlinger
      Keywords: Health Care and Treatment; Decision Making; Finance; Health Industry; Health Industry; United States
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      Herzlinger, Regina E. "Hospital Replacement Decision, Hospital Corp. of America: Financial Analysis, and Humana, Inc., Teaching Note." Harvard Business School Teaching Note 192-120, June 1992.
      • June 1992
      • Teaching Note

      New England Critical Care, Inc., Teaching Note

      By: Regina E. Herzlinger
      Keywords: Health Care and Treatment; Health Industry; New England
      Citation
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      Herzlinger, Regina E. "New England Critical Care, Inc., Teaching Note." Harvard Business School Teaching Note 192-123, June 1992.
      • June 1992
      • Teaching Note

      U.S. Health Care Systems, Prospectus and Maxicare Health Plans, Inc., Teaching Note

      By: Regina E. Herzlinger
      Keywords: Health Care and Treatment; Health Industry; Health Industry
      Citation
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      Herzlinger, Regina E. "U.S. Health Care Systems, Prospectus and Maxicare Health Plans, Inc., Teaching Note." Harvard Business School Teaching Note 192-127, June 1992.
      • June 1992
      • Teaching Note

      Visiting Nurse Service of New York, Teaching Note

      By: Regina E. Herzlinger
      Keywords: Health Care and Treatment; Health Industry
      Citation
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      Herzlinger, Regina E. "Visiting Nurse Service of New York, Teaching Note." Harvard Business School Teaching Note 192-133, June 1992.
      • May 1992
      • Teaching Note

      Hospital Corp. of America and McLean Hospital, Teaching Note

      By: Regina E. Herzlinger
      Keywords: Health Care and Treatment; Health Industry
      Citation
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      Herzlinger, Regina E. "Hospital Corp. of America and McLean Hospital, Teaching Note." Harvard Business School Teaching Note 192-119, May 1992.
      • April 1992 (Revised June 1993)
      • Case

      American Nursing Services, Inc.

      By: Leonard A. Schlesinger and Roger H. Hallowell
      P.K. Scherle, R.N., founder, president, and owner, struggles with her successful business and focuses on either growth or enhanced profitability. View Details
      Keywords: Growth Management; Business Growth and Maturation; Service Delivery; Entrepreneurship; Health Care and Treatment; Growth and Development Strategy; Health Industry
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      Schlesinger, Leonard A., and Roger H. Hallowell. "American Nursing Services, Inc." Harvard Business School Case 692-102, April 1992. (Revised June 1993.)
      • October 1991 (Revised November 1992)
      • Case

      Managing Health Care at Ford Motor Co.

      By: George C. Lodge and Malcolm S. Salter
      Keywords: Health Care and Treatment; Health Industry; Health Industry; United States
      Citation
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      Lodge, George C., and Malcolm S. Salter. "Managing Health Care at Ford Motor Co." Harvard Business School Case 792-015, October 1991. (Revised November 1992.)
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