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- All HBS Web (2,460)
- Faculty Publications (727)
- 25 Sep 2009
- News
Are You Being Served?
alumni like former IRS commissioner Charles Rossotti (MBA ’64) brought customer service best practices from the private sector to government (http://www.alumni.hbs.edu/bulletin/2000/april/qanda.html). Of... View Details
- 01 Feb 2002
- News
Building Community in the Bay Area
his experiences with his board and about critical issues relating to governing nonprofit organizations today. The event was hosted by the HBS Community Partners, a group established by the HBS Association of Northern California in 1986 to... View Details
- 31 Jan 2013
- News
Bloomberg's Washington footprint explodes
- 07 Jul 2020
- Research & Ideas
Market Investors Pay More for Resilient Companies
The steep market drop in the early days of the COVID-19 crisis is being used as a laboratory to study the importance of companies investing in stakeholder relations with their employees, suppliers, and customers, and how those investments could be strategic resources... View Details
- 28 Apr 2003
- Research & Ideas
Shareholders Key to Corporate Reform
voting information accumulates, shareholder organizations such as Institutional Shareholder Services could use the balloting data to create director scorecards. Such objective information, and any accompanying analysis, would serve as a... View Details
- 19 Jan 2021
- In Practice
Leadership Advice for Biden: Restore a Sense of Calm
the Harvard Kennedy School, where she is the Alan L. Gleitsman Professor of Social Innovation. Frances Frei: Ask us for a better version of ourselves It’s hard to overstate the positive business impact of government that embraces... View Details
Keywords: by Dina Gerdeman
- 30 Jan 2017
- News
HBS Deans' Message on White House Travel Ban
implications for our community of this new order. We ask for your patience as we respond to a fluid and rapidly evolving situation. We know Harvard's International Office has reached out to international students and scholars, and Harvard's Global Support View Details
- 29 Mar 2016
- First Look
March 29, 2016
citizens’ service requests—such as potholes and broken streetlamps—and efforts by city government to address them became more trusting and supportive of government. Study 3 (N=21,986) was a natural... View Details
Keywords: Sean Silverthorne
- 26 Sep 2013
- Research & Ideas
Behind India’s Economic and Political Woes
conditions, people are scrambling and realizing that it's tough to refinance their debts. For instance, a landlord of an apartment building in Bangalore has a short -term loan in dollars that is being serviced or paid for in rupee... View Details
Keywords: by Zeenat Potia
- Profile
Tim Nicolette
and management skills in the service of nonprofits in the social sector. What influence did HBS have on your ambitions? I came to HBS for two reasons. First, in my nonprofit work, I noticed that effective organizations were led by... View Details
- 01 Sep 2007
- News
To The Rescue
brought to bear on the problem back at home. “Rather than expecting the government to take the initiative, we could establish certain services in a few cities so that the citizens would come to appreciate... View Details
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
Debt collectors aren’t perceived as providing great service to debtors.Source: BrianAJackson On the list of industries known for great customer service, debt collection is far from the top—and may not even be on the list at all. “It’s... View Details
- 14 May 2013
- First Look
First Look: May 14
and society at large. To do that, it has to increase shareholder value while at the same time improving the firm's performance on environmental, social, and governance (ESG) dimensions. This article outlines a process that can be used to... View Details
Keywords: Sean Silverthorne
- 18 Mar 2008
- News
Election ’08, HBS Style
council with representatives pulled from the many student clubs and regular “office” hours in the Spangler Grille. Jyoti Agarwal, running with Fred Smith, talked about working across university constituencies to effect change, from coordinating with Career View Details
- 16 Aug 2024
- In Practice
Election 2024: What's at Stake for Business and the Workplace?
undergird democracy There are several things businesses can do to strengthen democracy. Here are four of them. Encourage voter participation by providing employees with paid time off to vote, thereby addressing the barrier created by election days falling on weekdays.... View Details
Keywords: by Rachel Layne
- 30 Apr 2012
- Research & Ideas
India’s Ambitious National Identification Program
have no identifying documents at all, and yet multiple documents are required to access government services, such as ration cards for subsidized food. Indians without the necessary documents are often denied View Details
Keywords: by Dina Gerdeman
- 01 Sep 2006
- News
Paulson Sees World of Opportunity
“groupthink,” and maintain a moral compass, he counseled. And perhaps most importantly, Paulson said, establish work-life balance. He concluded that the challenges of his new government job would offer him ample opportunity to take that... View Details
- 01 Dec 1999
- News
South Africa's Lucille Meyer: Shaping a Practical Presidency
aware that combining career, family, and school may be too much. In addition to working in several other government positions, Meyer previously served as chief director of management and executive services... View Details
Keywords: Morgan Baker
- Web
Kiernan Schmitt Archives | Social Enterprise
Curriculum Social Enterprise Student Club Social Entrepreneurship Summer Fellows Technology for Good Transformative Impact Tri-Sector Impact 1 Results Social Enterprise Summer Fellowship - Do It! Kiernan Schmitt 13 Jul 2017 Imagine if, when it came to delivering city... View Details
- 25 Sep 2008
- News
Been There, Seen That
the appropriate market structure for raising capital, but of the role of government and regulatory oversight in managing those structures.” And here is another panelist, HBS professor Joe Bower: “To what extent here at HBS are we... View Details